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QNAP RMA Service
All QNAP products come with a limited hardware warranty that includes repair service at no additional cost. For out-of-warranty products, QNAP provides paid Return Merchandise Authorization (RMA) service based on the product damage level and under the condition that the product is repairable and that components are available.
RMA process
If your product is defective, you can submit a support ticket to QNAP. QNAP customer service will verify whether RMA service is required and provide details such as the designated repair center shipping address. In the event of unexpected product damage, QNAP recommends users purchase warranty extensions.
RMA Packaging Instructions
Proper packaging is crucial to prevent damage when returning your QNAP product. Before packing and returning your QNAP product, you must read and follow the RMA Return Packaging Guidelines.
Check Your Warranty Status
You can check the warranty status of your QNAP product below, or log in to Service Portal to check the warranty status for all registered products.
How much does the out-of-warranty repair cost?
QNAP customer service will verify the product damage level and provide a repair quotation. The estimated repair cost includes component repair or replacement, product examination, and one-way shipping fees.
Damage Level Chart
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Level 1
Firmware reinstallation; minor component repair or replacement
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Level 2
Major component repair or replacement
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Level 3
Major component repair or replacement with other minor component repair or replacement
Estimate Your RMA Repair Cost
Use the tool below to estimate the RMA repair costs. The actual cost will be based on the repair quotation provided by QNAP customer service.
Check QNAP RMA Repair Center
You can check the address of the QNAP RMA Repair Center based on your location.
Technical support and RMA service
For any questions about technical support and RMA service, please submit your support request from QNAP Service Portal and we will reply you as soon as possible!
