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Managing the Crises in Data Processing
IT management Magazine ArticleNow that the experiences of many companies with advanced data processing (DP) systems can be analyzed, fresh and important observations can be made for the guidance of policy-making executives. For one thing, we can see the outlines of both the past and future, with six stages of DP growth standing out. Although no companies have […] -
Building Deep Supplier Relationships
Analytics and data science Magazine ArticleTwo Japanese automakers have had stunning success building relationships with North American suppliers—often the same companies that have had contentious dealings with Detroit’s Big Three. What are Toyota and Honda doing right? -
How Our Hotel Used Data to Make Our Laundry Service Glamorous
Customer service Digital ArticleA source of customer complaints became a source of revenue. -
We’re in This Together
Collaboration and teams Magazine ArticleIf your latest so-called supply chain partnership failed to live up to expectations, as so many do, it’s probably because you never stated your expectations in the first place. -
Chief Executives Define Their Own Data Needs
IT management Magazine ArticleHe could have been the president of any one of a number of successful and growing medium-sized companies in the electronics industry. He had spent the previous day working to salt away the acquisition of a small company that fitted an important position in the product line strategy he had evolved for his organization. Most […] -
Data Is Great — But It’s Not a Replacement for Talking to Customers
Analytics and data science Digital ArticleThe best insights often come from seeing the world through someone else’s eyes. -
Enhancing Customer Insights with Public Location Data
Communication Digital ArticleSocial media can help you better map the customer journey. -
Email and Calendar Data Are Helping Firms Understand How Employees Work
Change management Digital ArticleAnd making reorgs more effective. -
Tech Is Transforming People Analytics. Is That a Good Thing?
Performance indicators Digital ArticleNew tools can help organizations manage stress and performance — but only if they’re deployed ethically. -
What Customer Data Collection Could Mean for Workers
Technology & Operations Digital ArticleEmployees are getting caught in the middle of real-time monitoring. -
Experience Doesn't Predict a New Hire's Success
Organizational Development Magazine ArticleIs it time to rethink the way we assess job applicants? A recent review of 81 workplace studies suggests that it is. In it Chad Van Iddekinge of Florida... -
A Survey of 3,000 Executives Reveals How Businesses Succeed with AI
Technology and analytics ResearchMost of them are buying it, not building it themselves. -
What Hospitals Can Learn from Airlines About Buying Equipment
Strategy & Execution Digital ArticleInteroperability matters. -
Your Alliances Are Too Stable
Strategy & Execution Magazine ArticleA 2004 McKinsey survey of more than 30 companies reveals that at least 70% of them have major alliances that are underperforming and in need of restructuring.... -
What's the Purpose of Companies in the Age of AI?
Technology & Operations Digital ArticleFirms are good at organizing economic activity. But so is technology. -
4 Ways to Democratize Data Science in Your Organization
Análise e Ciência de Dados Digital ArticleIt’s time to let everyone in on the fun. -
The New Leader’s Guide to Diagnosing the Business
Costing Magazine ArticleHow can an incoming leader lay the groundwork for dramatic performance improvement? -
How Managers Can Build a Culture of Experimentation
Experimentation Digital ArticleInnovation is often more art than science. -
Midsize Companies Need a Systematic Approach to Cost Analysis
Finance & Accounting Digital ArticleLessons from one organization's digital transformation. -
A Better Scorecard for Your Company’s Sustainability Efforts
Sustainable business practices Digital ArticleNew metrics for a rapidly warming world.
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Diamond Developers: Measuring Sustainability
Leadership & Managing People Case Study11.95View Details In late 2014, Diamond Developers was building Dubai's first large sustainable city, which was a mixed-use community designed to set new standards in environmental... -
The Millennium Challenge Corporation and Ghana
Leadership & Managing People Case Study11.95View Details A U.S. government agency, the Millennium Challenge Corporation (MCC), provides aid to developing countries, focusing on poverty reduction through economic... -
Strategy Execution Module 11: Using Diagnostic and Interactive Control Systems
Strategy & Execution Case Study8.95View Details This module reading introduces diagnostic and interactive control systems. Diagnostic control systems are the management-by-exception systems that managers... -
Analyzing Standard Costs, Technical Note
Finance & Accounting Case Study8.95View Details Explains variance analysis. Concepts of price variance and quantity variance are introduced to analyze prime cost variances. Spending variance and capacity... -
Kwai: A Story of Innovation Within an Online Content Community
Management Case Study11.95View Details China's second largest video sharing platform, Kwai, does not consider itself to be a commercial company, but rather a network of people who share common... -
The Latest Research: Generative AI
Management Tool59.95View Details Spur the GenAI conversations that will move your organization forward. There's plenty of uncertainty surrounding GenAI. Security breaches, ethical considerations,... -
Incentive Pay for Portfolio Managers at Harvard Management Co.
Organizational Development Case Study11.95View Details This case describes the compensation system for portfolio managers at Harvard's portfolio management company, including its formulaic and bonus bank features.... -
Dr. Tom Mihaljevic and Cleveland Clinic
Management Case Study11.95View Details In December 2022, Dr. Tomislav ("Tom") Mihaljevic, CEO and President of Cleveland Clinic, was reflecting on the last few years at the hospital, marked... -
Operations Management Reading: Forecasting
40.00View Details This reading provides an introduction to forecasting methods. It includes a brief summary of methods based on judgment and a longer section on quantitative... -
Domestic Auto Parts
Finance & Accounting Case Study11.95View Details Describes a meeting of an executive team to discuss strategy for a company turnaround. The exercise is to construct a strategy map and Balanced Scorecard... -
Caja Espana: Managing the Branches to Sell (A)
Finance & Accounting Case Study11.95View Details Juan Luis Rojas, commercial planning manager of a Caja de Ahorros (savings bank), faces the challenge of motivating the branches to sell more long-term... -
Performance Management at the National Institute of Management (Central India Campus) (B)
Leadership & Managing People Case Study5.00View Details The case describes existing performance management systems at a leading business school in India, the National Institute of Management (Central India... -
Personalized: Customer Strategy in the Age of AI
Management Book32.00View Details In a world where consumers expect more--instantly and seamlessly--personalization is a strategic imperative. Consumers want personalized experiences,... -
The Digital Mindset: What It Really Takes to Thrive in the Age of Data, Algorithms, and AI
30.00View Details The pressure to "be digital" has never been greater, but you can meet the challenge. The digital revolution is here, changing how work gets done, how... -
The Weir Group: Reforming Executive Pay (A)
Leadership & Managing People Case Study11.95View Details In February 2018, the Remuneration Committee together with the full Board of Directors of the Scotland-based engineering company The Weir Group had to... -
Valuation Methods and Discount Rate Issues: A Comprehensive Example
Finance & Accounting Case Study8.95View Details Presents a comprehensive review of the valuation methods based on discounting cash flows or value creation metrics and shows, through simple example and... -
Reengineering a Business Process
Technology & Operations Case Study8.95View Details Describes the six steps included in most reengineering initiatives: selecting the processes for reengineering; identifying change enablers; developing... -
Edgcomb Metals: The Troy Plant (A) (HANDOUT)
Leadership & Managing People Case Study5.00View Details Supplement for UV3331 -
Competing in the Age of AI: Strategy and Leadership When Algorithms and Networks Run the World
Strategy & Execution Book32.00View Details "A provocative new book" -- "The New York Times." AI-centric organizations exhibit a new operating architecture, redefining how they create, capture,... -
Building the Culture at Agilent Technologies: Back to the Future
Organizational Development Case Study11.95View Details In 1999, Hewlett-Packard (HP) split into two companies. The issue facing human resources (HR) had to do with creating loyalty and enthusiasm for a new...
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Managing the Crises in Data Processing
IT management Magazine ArticleNow that the experiences of many companies with advanced data processing (DP) systems can be analyzed, fresh and important observations can be made for the guidance of policy-making executives. For one thing, we can see the outlines of both the past and future, with six stages of DP growth standing out. Although no companies have […] -
Building Deep Supplier Relationships
Analytics and data science Magazine ArticleTwo Japanese automakers have had stunning success building relationships with North American suppliers—often the same companies that have had contentious dealings with Detroit’s Big Three. What are Toyota and Honda doing right? -
How Our Hotel Used Data to Make Our Laundry Service Glamorous
Customer service Digital ArticleA source of customer complaints became a source of revenue. -
We’re in This Together
Collaboration and teams Magazine ArticleIf your latest so-called supply chain partnership failed to live up to expectations, as so many do, it’s probably because you never stated your expectations in the first place. -
Chief Executives Define Their Own Data Needs
IT management Magazine ArticleHe could have been the president of any one of a number of successful and growing medium-sized companies in the electronics industry. He had spent the previous day working to salt away the acquisition of a small company that fitted an important position in the product line strategy he had evolved for his organization. Most […] -
Diamond Developers: Measuring Sustainability
Leadership & Managing People Case Study11.95View Details In late 2014, Diamond Developers was building Dubai's first large sustainable city, which was a mixed-use community designed to set new standards in environmental... -
Data Is Great — But It’s Not a Replacement for Talking to Customers
Analytics and data science Digital ArticleThe best insights often come from seeing the world through someone else’s eyes. -
Enhancing Customer Insights with Public Location Data
Communication Digital ArticleSocial media can help you better map the customer journey. -
Email and Calendar Data Are Helping Firms Understand How Employees Work
Change management Digital ArticleAnd making reorgs more effective.