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The Hazards of Being the Boss's Favorite
Leadership & Managing People Best PracticeIt's great ... until it isn't. -
If You Don't Know How to Say Someone's Name, Just Ask
Communication Digital ArticleIt's simple, but it helps create a culture of inclusion. -
Leading Change from the Top Line: The HBR Interview
Organizational Development Magazine ArticleMost CEOs who specialize in turning around struggling companies focus on costs. But for Fred Hassan, chairman and CEO of Schering-Plough, the primary... -
How to Save Good Ideas
Leadership & Managing People Magazine ArticleWhen it comes to gaining buy-in for a new idea, we've been taught to focus on getting the idea right instead of on making sure people understand and support... -
Handwritten Notes Are a Rare Commodity. They’re Also More Important Than Ever.
Business communication Digital ArticleThey cost something, mean something, and have permanence. -
How to Use Facebook to Drive Higher Sales
Business communication Digital ArticleAs Facebook has grown to more than 600 million users, many companies have been struggling to figure out how to leverage it to help their businesses. Most have limited themselves to advertising or establishing company pages on the platform only to discover that while these methods allow them to engage their Facebook fans in a […] -
Best Practices for Instant Messaging at Work
Communication Digital ArticleCompanies need ground rules around communication tools like Slack. -
The Great Intimidators
Collaboration and teams Magazine ArticleWe hear a lot of praise for emotionally intelligent, even humble leaders. But change is scary, and you sometimes need scary leaders to steer you through. Those with bold political intelligence can creatively push followers to overperform. -
Is Listening an Endangered Skill?
Business communication Digital ArticleIs listening important? “Yes, of course,” you say. But then why would anyone pay thousands of dollars to hear someone speak, and then not listen? I recently attended the PopTech conference in Camden, Maine, a mind-bending affair attended by several hundred idea junkies, each of whom paid several thousand dollars to (ostensibly) hear what really […] -
How Much Truth Should You Share?
Business ethics Digital ArticleComments for this Make Your Case installment are now closed. Thanks to all who participated. This week’s guest commentator, Marshall Goldsmith, has posted his response to your comments and shared some thoughts of his own below. The opening to your cube is darkened by the familiar figure of a longtime colleague. Though you’re his immediate […] -
Are You Solving the Right Problems?
Leadership & Managing People Magazine ArticleIn surveys of 106 C-suite executives representing 91 private- and public-sector companies from 17 countries, the author found that a full 85% agreed that... -
When Transparency Backfires, and How to Prevent It
Communication Digital ArticleOpenness doesn't always translate into good behavior. -
Can a Leader Act “Too Presidential”?
Leadership Digital ArticleBarack Obama is back from a semi-world tour that took him from Afghanistan and Iraq to the capitals of Europe, with stops in Israel and Palestine in between. By most accounts, he pulled it off with few gaffes, but some political reporters and pundits are wondering if Obama looked, in the words of NBC’s Andrea […] -
Secrets of Positive Feedback
Communication Digital Article[For more, visit the Communication Insight Center.] Have you ever noticed how a pat on the back makes you feel great for days? If the praise comes in... -
Managers, You're More Intimidating Than You Think
Communication Digital ArticlePowerful people are inherently scary. -
Live Life as an Experiment
Managing yourself Digital ArticleIt was an experiment. I was returning an item to the store from which I had bought it. The item was well within the return period, but there would be a 20% restocking fee. Could I evade that fee? What would I have to do or say to persuade them not to charge it to […] -
Leading Through a Crisis
How to lead during a crisis? Swiftly assess what's happening. Handle the media effectively. Support victims. And prioritize tasks. -
If You’re Confident About Competence, Admit Your Flaws
Managing yourself Digital ArticleAdmitting your weaknesses actually bolsters others’ faith in you. -
“Actually,” She Said, “He Works for Me.”
Consumer behavior Digital ArticleSurprised by a gender stereotype? React calmly, directly, and move on. -
Overcome Resistance With the Right Questions
Communication Digital ArticleManagers meet resistance every day. The way they handle it often is counterproductive. The resistance can come from a boss who won't approve a project,...
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The Passion of the Christ (A)
Sales & Marketing Case Study11.95View Details Bob Berney, president of Newmarket Films, must decide on a distribution and marketing strategy for Mel Gibson's controversial new movie, The Passion of... -
Reshaping the Book Industry or Back to Basics? (A) The Case of 'France Loisirs'
Strategy & Execution Case Study11.95View Details The Bertelsmann-owned French book club, France Loisirs, has successfully operated a subscription-based business model delivering a remarkably high profit... -
HBO Boxing: Should Julio Cesar Chavez Jr. Fight on Cable or Pay-Per-View?
Leadership & Managing People Case Study11.95View Details Professional boxing was once a mainstream sport, whose stars were widely known to the general public. Major fights were broadcast on network television.... -
Managing Workplace Diversity: Jacob (A)
Communication Case Study8.95View Details This series of eight short two-part cases ("caselets") is written to highlight some of the most challenging and potentially destabilising moments in everyday... -
Reshaping the Book Industry or Back to Basics? (B) The Case of 'France Loisirs'
Strategy & Execution Case Study5.00View Details The Bertelsmann-owned French book club, France Loisirs, has successfully operated a subscription-based business model delivering a remarkably high profit... -
Bluefin Labs: The Acquisition by Twitter
Sales & Marketing Case Study11.95View Details What is the value of Bluefin Labs's social listening data to Twitter? Acquired by Twitter in 2013, Bluefin had built a system that gathered millions of... -
Jim Lander at Thamesford Logistics
Leadership & Managing People Case Study11.95View Details An operating manager who as an equity stake in Thamesford Logistics is preparing himself for what he believes will be a difficult conversation with Thamesford... -
Performance Reviews (HBR 20-Minute Manager Series)
12.95View Details Master the art of growing your employees through effective performance reviews. Conducting performance reviews can be stressful. But these conversations... -
MatchMove: Business Model Evolution
Innovation & Entrepreneurship Case Study11.95View Details In early 2009, Shailesh Naik founded MatchMove, a Singapore-based online entertainment service provider. Naik and his business partner had identified... -
County Department of Public Health: Organizing for Emergency Preparedness and Response
Organizational Development Case Study11.95View Details The anthrax attacks of 2001 exposed serious inadequacies in the response of the U.S. public health system to meet such grave threats. The public health... -
PrimeGeo (C): Buying Shares from an Angry Partner - Confidential Instructions for Ann and John (PrimeGeo partners)
Strategy & Execution Case Study8.95View Details Seven years ago, two of the three partners of a company worked in tandem to remove the other partner through legal trickery. Now, if they are to save... -
Ayala Corporation: One Family's Contribution to Nation Building
Leadership & Managing People Case Study11.95View Details MAY 21, 2014, MANILA. For the first time, the World Economic Forum (WEF) had come to the Philippines. Ayala Corporation, one of the nation's oldest and... -
Mending the Fractures: Creating a Multi-Stakeholder Framework for Building Shared Purpose in Unconventional Oil and Gas
Sales & Marketing Case Study11.95View Details In the summer of 2014, a large energy company was poised to begin expanding its unconventional natural gas operations in northeastern British Columbia... -
Plymouth Tube Company: How to Build Ownership Consensus
Strategy & Execution Case Study11.95View Details Plymouth Tube, a family business, was a manufacturer of precision tubing and extruded shapes for aerospace, desalination, medical, mining, energy, and... -
Brett Sanders at Inglewood Instrument Co.
Leadership & Managing People Case Study11.95View Details The general manager, U.K. for Inglewood Instrument Co. (Inglewood) is sitting outside of his company's headquarters in Burnaby, B.C., waiting for a meeting... -
A Note on Management Communication: Module Four
Communication Case Study8.95View Details This note is an introduction to the first-year course Management Communication: Module Four. See also "A Note on Management Communication: Module One"... -
Harvard Business Review Family Business Handbook Toolkit
150.00View Details Navigate the complex decisions and critical relationships necessary to create and sustain a healthy family business--and business family. Though "family... -
Quantine: Virtualising the Interview Process
Innovation & Entrepreneurship Case Study11.95View Details The case is set in January 2012, and begins with Kenneth Yap, the founder of Quantine Pte Ltd, strategising on an effective growth plan for his company.... -
Rupert Murdoch and News Corp: The Phone Hacking Scandal
Leadership & Managing People Case Study11.95View Details Over fifty years, Rupert Murdoch built one of the most successful media conglomerates in the world. Though there had been criticism of his conduct in... -
Remote Access and Networking Technologies for SMEs
Technology & Operations Case Study11.95View Details In 2003, a year in which Hong Kong's small and medium-size enterprises faced an extraordinary disruption of normal operations as a result of the outbreak...
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The Hazards of Being the Boss's Favorite
Leadership & Managing People Best PracticeIt's great ... until it isn't. -
If You Don't Know How to Say Someone's Name, Just Ask
Communication Digital ArticleIt's simple, but it helps create a culture of inclusion. -
Leading Change from the Top Line: The HBR Interview
Organizational Development Magazine ArticleMost CEOs who specialize in turning around struggling companies focus on costs. But for Fred Hassan, chairman and CEO of Schering-Plough, the primary... -
How to Save Good Ideas
Leadership & Managing People Magazine ArticleWhen it comes to gaining buy-in for a new idea, we've been taught to focus on getting the idea right instead of on making sure people understand and support... -
Handwritten Notes Are a Rare Commodity. They’re Also More Important Than Ever.
Business communication Digital ArticleThey cost something, mean something, and have permanence. -
How to Use Facebook to Drive Higher Sales
Business communication Digital ArticleAs Facebook has grown to more than 600 million users, many companies have been struggling to figure out how to leverage it to help their businesses. Most have limited themselves to advertising or establishing company pages on the platform only to discover that while these methods allow them to engage their Facebook fans in a […] -
The Passion of the Christ (A)
Sales & Marketing Case Study11.95View Details Bob Berney, president of Newmarket Films, must decide on a distribution and marketing strategy for Mel Gibson's controversial new movie, The Passion of... -
Best Practices for Instant Messaging at Work
Communication Digital ArticleCompanies need ground rules around communication tools like Slack. -
The Great Intimidators
Collaboration and teams Magazine ArticleWe hear a lot of praise for emotionally intelligent, even humble leaders. But change is scary, and you sometimes need scary leaders to steer you through. Those with bold political intelligence can creatively push followers to overperform. -
Is Listening an Endangered Skill?
Business communication Digital ArticleIs listening important? “Yes, of course,” you say. But then why would anyone pay thousands of dollars to hear someone speak, and then not listen? I recently attended the PopTech conference in Camden, Maine, a mind-bending affair attended by several hundred idea junkies, each of whom paid several thousand dollars to (ostensibly) hear what really […]