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When Being Positive Is Positively Meaningless
Business communication Digital ArticleAs a teacher, I know how vital positive feedback is for keeping students motivated, productive, and satisfied. And I have seen, both in the classroom and in offices where I’ve worked, that particular ways of being positive tend to yield the best results (see my post “The Art of Giving Praise“). But I have to […] -
3 Ways Managers Start Off On the Wrong Foot
Managing people Digital ArticleDon’t be too businesslike or too quirky. -
Change Through Persuasion
Business communication Magazine ArticleLeaders can make change happen only if they have a coherent strategy for persuasion. The impressive turnaround at a world-renowned teaching hospital shows how to plan a change campaign—and carry it out. -
Do You Give Employees a Reason to Feel Proud of What They Do?
Leadership & Managing People Digital ArticleThere's a connection between pride and performance. -
Do You Really Need All that Office Space?
Organizational Development Digital ArticleSix factors for companies to consider. -
Google’s Secret Formula for Management? Doing the Basics Well
Business management Digital ArticleEmployees learn how to run meetings, have conversations, and set goals. -
Put Employees at the Center of Your Post-Pandemic Digital Strategy
Change management Digital ArticleLosing talent is your number one risk. -
The Work of Leadership
Leadership & Managing People Magazine ArticleMore and more companies today are facing adaptive challenges: Changes in societies, markets, and technologies around the globe constantly force businesses... -
Helping New Managers Succeed
Talent management Digital Articleby Lauren Keller Johnson -
Fear and Stress on the Job
Leading teams Big IdeaWorkers and managers explain why incivility is a company problem, not an individual one — and how to address it. -
A Question of Character
Leadership Magazine ArticleJoe Ryan turned a small-town cosmetics company into a national powerhouse, making employees happy and shareholders rich in the process. Does it really matter that he cheats on his wife? -
Don’t Assume the Shoe Fits
Corporate social responsibility Magazine ArticleMost businesspeople will serve on the board of a nonprofit organization at some point. But the governance of nonprofits can differ dramatically from the governance of businesses. Even the best intentions can prove disastrous when new board members fail to understand that their traditional business experience can carry them only so far. -
The Toxic Handler: Organizational Hero—and Casualty
Organizational culture Magazine ArticleWhen companies cause emotional pain through nasty bosses, layoffs, and change, a certain breed of “healing” manager steps in to keep the gears moving. They are toxic handlers—unsung corporate heroes who save the day, but often pay a high price. -
Tech Is Transforming People Analytics. Is That a Good Thing?
Performance indicators Digital ArticleNew tools can help organizations manage stress and performance — but only if they’re deployed ethically. -
To Be a Good Manager, You Have to Be a Good Teacher
Leadership & Managing People Digital ArticleHelp your team discover their hidden potential. -
Giving a High Performer Productive Feedback
Managing people Best PracticeGiving feedback, particularly constructive feedback, is often a stressful task. As counterintuitive as it may seem, giving feedback to a top performer can be even tougher. Top performers may not have obvious development needs and in identifying those needs, you can sometimes feel like you’re being nitpicky or over-demanding. In addition, top performers may not […] -
How to Align Employee and Company Interests
Employee retention Digital ArticleI spent time with each of my team members recently to focus on the top priorities for our firm Cue Ball and to make sure we were all on the same page. I asked each person to prepare a list of their top five priorities. In our individual review sessions, I asked them to look […] -
Are You Ready to Manage Five Generations of Workers?
Leadership & Managing People Digital ArticleDoes retirement look a little further off now than it did just a few years ago? If you are over 62, odds are you're putting off retirement at least two... -
Are You a High Potential?
Leadership & Managing People Magazine ArticleSome employees are more talented than others, and nearly every company has its method for identifying their high-potential managers. So how can you get... -
How Will You Make Your Team a Team?
Leading teams Digital Articleby Paul Michelman
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MacAfee Building Supply: Improving Performance Across Retail Stores (B)
Leadership & Managing People Case Study5.00View Details MacAfee Building Supply, a distributor of building supplies and heating and plumbing products, had grown to become the largest company of its kind in... -
MacAfee Building Supply: Improving Performance Across Retail Stores (C)
Leadership & Managing People Case Study5.00View Details MacAfee Building Supply, a distributor of building supplies and heating and plumbing products, had grown to become the largest company of its kind in... -
Analyzing Standard Costs, Technical Note
Finance & Accounting Case Study8.95View Details Explains variance analysis. Concepts of price variance and quantity variance are introduced to analyze prime cost variances. Spending variance and capacity... -
Balancing Your Life
Leadership & Managing People Case Study11.95View Details This self-assessment instrument helps students assess their current level of development and then examine their allocation of time to see whether the... -
Hiring and Managing Others Collection
Organizational Development Special Offer175.00View Details This five-volume digital collection provides straightforward, practical advice on hiring the right people, onboarding new employees, and helping them... -
Boston Chicken, Inc.
Finance & Accounting Case Study11.95View Details This case examines Boston Chicken's franchise strategy for growing its innovative restaurant business, and the associated accounting reporting issues... -
Mobil USM&R (C): Lubricants Business Unit
Finance & Accounting Case Study5.00View Details The general manager of a Lubricants Business Unit in Mobil's U.S. Marketing and Refining division launched a project to develop a Balanced Scorecard (BSC)... -
Enterprise Rent-A-Car
Organizational Development Case Study11.95View Details An industry adage held that "there are two types of rental car companies: those that lose money and Enterprise." The company that would become Enterprise... -
Sustaining Customer Centricity at Chateauform', Supplement
Strategy & Execution Case Study5.00View Details Supplement to case IMD761. -
Nordstrom: Dissension in the Ranks? (A)
Organizational Development Case Study11.95View Details In 1989, the performance measurement systems and compensation policies of Nordstrom Department Stores unexpectedly came under attack by employees, unions,... -
Scott Family Enterprises: Building the Path to Effective Governance
Leadership & Managing People Case Study11.95View Details As founders of First Interstate BancSystem, which held $8.6 billion in assets and had recently become a public company, and Padlock Ranch, which had over... -
Milford Industries (B)
Sales & Marketing Case Study5.00View Details Supplements the (A) case. A rewritten version of part of an earlier series. -
Frederick Douglass Charter School: The Renewal Decision
Innovation & Entrepreneurship Case Study11.95View Details Five years after the launch of the Frederick Douglass Charter School, the school's performance is under review by the state board of education as part... -
1995 Release of the Institutional Investor Research Report: The Impact of New Information
Organizational Development Case Study11.95View Details In 1995, Institutional Investor magazine began selling a complete ranking of the best equity research analysts. This report allowed research firms to... -
Zeus Asset Management, Inc.
Finance & Accounting Case Study11.95View Details In May 1998, the director of Research at Zeus Asset Management is reflecting on the current performance evaluation of Zeus's mutual funds (which include... -
HBR Guide to Unlocking Creativity
21.95View Details Anyone can think more creatively and unlock innovation. Creativity is the key to innovation, but too many projects and teams are organized in ways that... -
James Cranston
Organizational Development Case Study11.95View Details Describes the attitudes, feelings, and perceptions of the manager who will conduct the performance appraisal interview. -
Teena Lerner: Dividing the Pie at Rx Capital (Abridged)
Leadership & Managing People Case Study11.95View Details Teena Lerner, the CEO of Rx Capital, had a problem. Her three-year-old hedge fund was highly profitable, but in 2004, one of her four equities analysts... -
Apollo Hospitals Enterprise Ltd. Clinical Score-Card
Strategy & Execution Case Study11.95View Details In January 2011, the group medical director of Apollo Hospitals Enterprise Ltd (AHEL), India's largest integrated healthcare provider in the private sector,... -
Rob Parson at Morgan Stanley (C)
Organizational Development Case Study5.00View Details A year after Rob Parson's manager decided to postpone Parson's promotion, Parson's new manager Gary Stuart faces the decision of promotion again. Stuart...
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MacAfee Building Supply: Improving Performance Across Retail Stores (B)
Leadership & Managing People Case Study5.00View Details MacAfee Building Supply, a distributor of building supplies and heating and plumbing products, had grown to become the largest company of its kind in... -
When Being Positive Is Positively Meaningless
Business communication Digital ArticleAs a teacher, I know how vital positive feedback is for keeping students motivated, productive, and satisfied. And I have seen, both in the classroom and in offices where I’ve worked, that particular ways of being positive tend to yield the best results (see my post “The Art of Giving Praise“). But I have to […] -
3 Ways Managers Start Off On the Wrong Foot
Managing people Digital ArticleDon’t be too businesslike or too quirky. -
MacAfee Building Supply: Improving Performance Across Retail Stores (C)
Leadership & Managing People Case Study5.00View Details MacAfee Building Supply, a distributor of building supplies and heating and plumbing products, had grown to become the largest company of its kind in... -
Change Through Persuasion
Business communication Magazine ArticleLeaders can make change happen only if they have a coherent strategy for persuasion. The impressive turnaround at a world-renowned teaching hospital shows how to plan a change campaign—and carry it out. -
Do You Give Employees a Reason to Feel Proud of What They Do?
Leadership & Managing People Digital ArticleThere's a connection between pride and performance. -
Do You Really Need All that Office Space?
Organizational Development Digital ArticleSix factors for companies to consider. -
Google’s Secret Formula for Management? Doing the Basics Well
Business management Digital ArticleEmployees learn how to run meetings, have conversations, and set goals. -
Put Employees at the Center of Your Post-Pandemic Digital Strategy
Change management Digital ArticleLosing talent is your number one risk. -
The Work of Leadership
Leadership & Managing People Magazine ArticleMore and more companies today are facing adaptive challenges: Changes in societies, markets, and technologies around the globe constantly force businesses...