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When Being Positive Is Positively Meaningless
Business communication Digital ArticleAs a teacher, I know how vital positive feedback is for keeping students motivated, productive, and satisfied. And I have seen, both in the classroom and in offices where I’ve worked, that particular ways of being positive tend to yield the best results (see my post “The Art of Giving Praise“). But I have to […] -
3 Ways Managers Start Off On the Wrong Foot
Managing people Digital ArticleDon’t be too businesslike or too quirky. -
Google’s Secret Formula for Management? Doing the Basics Well
Business management Digital ArticleEmployees learn how to run meetings, have conversations, and set goals. -
Put Employees at the Center of Your Post-Pandemic Digital Strategy
Change management Digital ArticleLosing talent is your number one risk. -
The Power of Dignity in the Workplace
Leadership & Managing People Digital ArticleGive your employees autonomy. You'll see results. -
Helping New Managers Succeed
Talent management Digital Articleby Lauren Keller Johnson -
3 Strategies to Address Political Polarization in the Workplace
Leadership & Managing People Digital ArticleResearch shows we assume people with opposing political views disagree with us - and dislike us - far more than they actually do. -
Fear and Stress on the Job
Big IdeaWorkers and managers explain why incivility is a company problem, not an individual one — and how to address it. -
A Question of Character
Leadership Magazine ArticleJoe Ryan turned a small-town cosmetics company into a national powerhouse, making employees happy and shareholders rich in the process. Does it really matter that he cheats on his wife? -
Don’t Assume the Shoe Fits
Corporate social responsibility Magazine ArticleMost businesspeople will serve on the board of a nonprofit organization at some point. But the governance of nonprofits can differ dramatically from the governance of businesses. Even the best intentions can prove disastrous when new board members fail to understand that their traditional business experience can carry them only so far. -
Change Through Persuasion
Business communication Magazine ArticleLeaders can make change happen only if they have a coherent strategy for persuasion. The impressive turnaround at a world-renowned teaching hospital shows how to plan a change campaign—and carry it out. -
The Toxic Handler: Organizational Hero—and Casualty
Organizational culture Magazine ArticleWhen companies cause emotional pain through nasty bosses, layoffs, and change, a certain breed of “healing” manager steps in to keep the gears moving. They are toxic handlers—unsung corporate heroes who save the day, but often pay a high price. -
Tech Is Transforming People Analytics. Is That a Good Thing?
Performance indicators Digital ArticleNew tools can help organizations manage stress and performance — but only if they’re deployed ethically. -
Giving a High Performer Productive Feedback
Giving feedback,Managing people Best PracticeGiving feedback, particularly constructive feedback, is often a stressful task. As counterintuitive as it may seem, giving feedback to a top performer can be even tougher. Top performers may not have obvious development needs and in identifying those needs, you can sometimes feel like you’re being nitpicky or over-demanding. In addition, top performers may not […] -
How to Align Employee and Company Interests
Employee retention Digital ArticleI spent time with each of my team members recently to focus on the top priorities for our firm Cue Ball and to make sure we were all on the same page. I asked each person to prepare a list of their top five priorities. In our individual review sessions, I asked them to look […] -
Building a Leadership Brand
Leadership & Managing People Magazine ArticleHow do some firms produce a pipeline of consistently excellent managers? Instead of concentrating merely on strengthening the skills of individuals, these... -
When You Criticize Someone, You Make It Harder for that Person to Change
Communication Digital ArticleThe defensive brain is not the listening-and-learning brain. -
How Will You Make Your Team a Team?
Leading teams Digital Articleby Paul Michelman -
Manny Ramirez and the Dilemma of the Badly Behaved Superstar
Managing conflicts Digital ArticleIf you are a manager responsible for the fate of a superstar performer whom no one on your team can stand, look at what the Boston Red Sox did and smile. The Red Sox just traded Manny Ramirez — arguably the best player on their team, one of the best of his era – because […] -
What Customer Data Collection Could Mean for Workers
Technology & Operations Digital ArticleEmployees are getting caught in the middle of real-time monitoring.
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Milford Industries (A)
Sales & Marketing Case Study11.95View Details The new district sales manager for a tool company must determine how to get his district "back on track." The case presents various qualitative and quantitative... -
Rob Parson at Morgan Stanley (A)
Organizational Development Case Study11.95View Details Rob Parson was a star producer in Morgan Stanley's Capital Markets division. He had been recruited from a competitor the prior year and had generated... -
Black & Decker-Eastern Hemisphere and the ADP Initiative (A)
Global Business Case Study11.95View Details Bill Lancaster, the new president of Black & Decker-Eastern Hemisphere, attempts to introduce a new performance appraisal and management development system.... -
Strategy Execution Module 11: Using Diagnostic and Interactive Control Systems
Strategy & Execution Case Study8.95View Details This module reading introduces diagnostic and interactive control systems. Diagnostic control systems are the management-by-exception systems that managers... -
Analyzing Standard Costs, Technical Note
Finance & Accounting Case Study8.95View Details Explains variance analysis. Concepts of price variance and quantity variance are introduced to analyze prime cost variances. Spending variance and capacity... -
Rob Parson at Morgan Stanley (B)
Organizational Development Case Study5.00View Details Supplements the (A) case. -
Dr. Tom Mihaljevic and Cleveland Clinic
Management Case Study11.95View Details In December 2022, Dr. Tomislav ("Tom") Mihaljevic, CEO and President of Cleveland Clinic, was reflecting on the last few years at the hospital, marked... -
HBR's 10 Must Reads on Managing Projects and Initiatives (Paperback + Ebook)
Management Special Offer34.95View Details Everyone leads projects. Learn how to manage them more effectively. If you read nothing else on leading projects large and small, read these 10 articles.... -
Jieliang Phone Home! (B)
Global Business Case Study5.00View Details At Precision Electro-Tek's mobile phone manufacturing facility in southern China, thousands of operators-bright and capable young men and (mostly) women... -
Becton Dickinson: Designing the New Strategic, Operational, and Financial Planning Process
Finance & Accounting Case Study11.95View Details Describes management's attempts to design and install a sophisticated planning and control system in an international company as it changes its strategy.... -
Karen Leary (C)
Leadership & Managing People Case Study5.00View Details Supplements the (A) case. -
Opening the Valve: From Software to Hardware (A)
Strategy & Execution Case Study11.95View Details Valve, one of the world's top video game software companies, has also become an iconic example of an organization with virtually no hierarchy. A 400-person... -
Milford Industries (B)
Sales & Marketing Case Study5.00View Details Supplements the (A) case. A rewritten version of part of an earlier series. -
Indian Premier League
Strategy & Execution Case Study11.95View Details Set in 2018, the case describes the evolution of the Indian Premier League (IPL), a franchise-based professional cricket league in India. Since its inception... -
HBR Guide to Unlocking Creativity
21.95View Details Anyone can think more creatively and unlock innovation. Creativity is the key to innovation, but too many projects and teams are organized in ways that... -
Unconscionability: David V. Uber, The Goliath
Strategy & Execution Case Study11.95View Details David Heller began delivering food in Toronto using the UberEATS platform in December 2016. Several months after signing a service agreement with Uber... -
Reconfiguring Stroke Care in North Central London
Strategy & Execution Case Study11.95View Details In 2006, surgeon Ara Darzi identified several key areas, including acute stroke care, for improving health care across London. In response to his seminal... -
Bayonne Packaging, Inc.
Technology & Operations Case Study8.95View Details A printer and paper converter produces customized packaging used by industrial customers to deliver promotional materials, software, luxury beverages,... -
ProntoWash: Washing the World's Cars to a Tango Beat
Leadership & Managing People Case Study11.95View Details ProntoWash management considers whether franchising and the Balanced Scorecard could be combined to help customer-facing employees provide consistent... -
Performance Appraisal
15.00View Details The Pocket Mentor series offers immediate solutions to the challenges managers face on the job every day. Each book in the series is packed with handy...
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When Being Positive Is Positively Meaningless
Business communication Digital ArticleAs a teacher, I know how vital positive feedback is for keeping students motivated, productive, and satisfied. And I have seen, both in the classroom and in offices where I’ve worked, that particular ways of being positive tend to yield the best results (see my post “The Art of Giving Praise“). But I have to […] -
3 Ways Managers Start Off On the Wrong Foot
Managing people Digital ArticleDon’t be too businesslike or too quirky. -
Milford Industries (A)
Sales & Marketing Case Study11.95View Details The new district sales manager for a tool company must determine how to get his district "back on track." The case presents various qualitative and quantitative... -
Google’s Secret Formula for Management? Doing the Basics Well
Business management Digital ArticleEmployees learn how to run meetings, have conversations, and set goals. -
Put Employees at the Center of Your Post-Pandemic Digital Strategy
Change management Digital ArticleLosing talent is your number one risk. -
The Power of Dignity in the Workplace
Leadership & Managing People Digital ArticleGive your employees autonomy. You'll see results. -
How to Manage Conflict
Business communication AudioGill Corkindale, executive coach and former management editor of the Financial Times. -
Rob Parson at Morgan Stanley (A)
Organizational Development Case Study11.95View Details Rob Parson was a star producer in Morgan Stanley's Capital Markets division. He had been recruited from a competitor the prior year and had generated... -
Helping New Managers Succeed
Talent management Digital Articleby Lauren Keller Johnson -
3 Strategies to Address Political Polarization in the Workplace
Leadership & Managing People Digital ArticleResearch shows we assume people with opposing political views disagree with us - and dislike us - far more than they actually do.