Entra ID: The Leading Cloud-Based IAM SaaS
Updated June 04, 2024

Entra ID: The Leading Cloud-Based IAM SaaS

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Entra ID

Key things we use Microsoft Entra ID is to centralise and simplify our user experience and making there lives easier so they can focus on the roles. By using features like Single Sign On and Muli-Factor Authentication it increases the security by making it harder for individuals of accessing our users accounts. Entra ID also helps make us compliant with IT industry standards and it is slowly progressing into a great product. With the use case of Entra ID and Intune it helps us create a zero touch environment.

Pros

  • User management
  • Intune
  • SSO
  • Users & Groups
  • License management

Cons

  • For new busniness's would be nice to have a pre-configured environment which you can select your needs and Entra ID will configure a majorty of the settings for you.
  • Stream line configuration less going to 5 different locations just to setup a single thing.
  • Documentation for Intra and other products be done as guides for specific use cases.
  • Time saved when onboarding/offboarding employess
  • SSO allowing users to log into SSO compatible systems
  • Easly managing our employees access.
We have identites in the cloud, as this save us costs of self hosting and managing on-prem locally.

Everything is managed in the cloud with ease of access and keeping our IT systems modern so we don't have to worry about falling behind in the times and it also helps check another box for making our systems more secure since there is no physical access.
As a requirement when purchasing software we use it requires us to make sure that all software and services can use SSO. If the software does not have SSO and Entra ID intergration we simply do not use it and look at alterntives.
We only use cloud based systems, Mainly Microsft products and Atlassian.
Being able to access everything from a single place has proved quite usefull and saves a lot of time. Being able to use SSO to log into multiple applications has saved time and kept things more secure. Also the concistancy for users being able to work on microsoft products from any device with there almost real time sync has been great for our users.
Okta has no chance to compete with Microsoft Entra ID's features. Also the usability of microsoft products and user management is easier when you have one product that does almost everything.

Do you think Microsoft Entra ID delivers good value for the price?

Yes

Are you happy with Microsoft Entra ID's feature set?

Yes

Did Microsoft Entra ID live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft Entra ID go as expected?

Yes

Would you buy Microsoft Entra ID again?

Yes

The ease of use when off-boarding employees from the business being able to easily remove access, licenses, software and groups.

Problems when offboarding people when you access the user account when removing user from a mail group you are unable to do that from Microsoft Entra, it would be more appropriate in the future to be able to do this instead of having to go into the Exchange system to remove these groups.

Microsoft Entra ID Feature Ratings

ID-Management Access Control
9
ID Management Single-Sign On (SSO)
10
Multi-Factor Authentication
10
Password Management
10
Account Provisioning and De-provisioning
10
ID Management Workflow Automation
9
ID Risk Management
9

Using Microsoft Entra ID

Our user base mainly uses Entra ID for Microsoft 365 applications for day-to-day office work, as well as Microsoft Teams for communication and meetings. Everything we use is integrated with Single Sign-On and protected with Multi-Factor Authentication, ensuring secure and seamless access to our enterprise resources and applications.
1 - I am the sole support for our Entra ID on a day-to-day basis. The key skills for supporting Entra ID include identifying important information in the documentation and keeping up to date with Microsoft's improvement updates. It is also important to have a keen eye for troubleshooting and be able to identify problems when setting up features built into Entra ID.
  • MFA
  • SSO
  • User Management
  • M365
  • SSO to be able to seamlessly log into websites and applications.
  • Autmating onboarding for setting up users to have the correct access and permissions.
  • In the process of setting up Intune intergration for windows and macos devices.
  • Have Role based configuration for new starters in specific roles in the company.
As the sole person who is configurating and intergrating everything I don't see any reason why we would not be renewing. As everything we use is microsoft based.

Evaluating Microsoft Entra ID and Competitors

  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
  • Other
The primary reason for our decision to purchase Microsoft Entra ID is to enhance our system security and safeguard against malicious entities. Additionally, the Single Sign-On capability streamlines access to various platforms, reducing password fatigue and minimizing the risk associated with multiple passwords.
When evaluating costs, we prioritize whether the features offered justify the investment. If there are alternative systems that provide similar functionality to Microsoft Entra ID but with less complexity and confusion during implementation, we would likely lean towards those options, particularly if they are more cost-effective. This approach minimizes the time spent reviewing documentation and streamlines the implementation process, acknowledging that Microsoft documentation can sometimes be challenging to navigate.

Microsoft Entra ID Implementation

Microsoft Entra ID Training

The product is not easy to learn because the documentation can be a bit confusing and there is no clear path when your trying to configure and implent stuff.

Microsoft Entra ID Support

Have not had a reason to contact Microsoft support yet. (Fingers crossed)
Not had a reason yet to purchase premium support as I have been managing so fine to resolving issues.

Using Microsoft Entra ID

Our experience with the system has been pretty smooth overall. However, I've deducted three points mainly because the documentation is a bit of a headache. It's not very clear and doesn't provide a straightforward guide for setting things up from start to finish. You end up bouncing back and forth between different sections, which can be frustrating.
ProsCons
Like to use
Unnecessarily complex
Difficult to use
Inconsistent
Slow to learn
Cumbersome
Feel nervous using
  • User management
  • Group management
  • Onboarding and Offboarding users
  • Keeping up with changes to the layout of Entra ID
  • Information about certain fields when configuring

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