Configure Atlassian tools for effective service management
Become effective at service project management.
Confluence
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Manage request types and fields in service projects
Explore ways to organize, track, and view requests in company-managed and team-managed service projects.
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Track customer requests with the portal and notifications
Customize your help center and portals, explore how customers can communicate with your service team, and make choices about how to receive customer requests. You’ll also learn how to configure internal and external notifications and use forms to collect customer...
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Help customers self-serve with a Confluence knowledge base
Share helpful articles and let customers self-serve with a Confluence knowledge base.
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Configure workflows and notifications in Jira projects
Represent the path your team’s issues will take with workflows.
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Streamline service projects with Jira automation and integrations
Build rules to automate simple tasks in Jira — no coding required.
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Track and improve service metrics within and across teams
Gain insight into your team’s work progress and performance with reports, display the information you need by customizing dashboards, and fine-tune the information displayed in your gadgets with filters.
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Administer Atlassian organizations
The following courses will help you create, manage, and maintain Atlassian organizations. You’ll also learn how to enforce security within organizations, and which advanced and premium features can streamline and accelerate your team’s work.
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Exploring and creating organizations
Use an Atlassian Cloud organization to manage Atlassian Cloud products and sites as well as the users and groups who access products and sites. Then, explore the admin hub — an interface to manage and configure your organization.
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Exploring the different roles in an organization
Choose the right people to fill each role within an organization, including the org admin, site admin, user access admin, product admins, and understand user roles across Atlassian products.
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Explore your organization’s goals across Atlassian products
Easily find your team’s goals in Atlassian Home or from direct links in Jira, search for goals, and stay up-to-date on progress with notifications. Then, share goals with your entire organization.
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Managing the products needed in your organization
Choose the Atlassian Cloud plan that suits your business needs, make the most of your site, manage subscriptions, and manage product URLs.
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Maintaining users and their access in an organization
Grant users access to products and sites, manage user access in an organization, and ensure Atlassian user accounts stay up-to-date.
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Administering managed accounts
Effectively manage and maintain your company’s accounts and gain an extra level of security and access control. Org admins can claim unmanaged accounts and deactivate managed accounts to prevent access to organizations and their products.
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Using Atlassian Guard to enforce security
Apply user-defined security policies to managed accounts and configure user provisioning, authentication policies, and single sign-on with Atlassian Guard.
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Exploring advanced features
Use Atlassian cloud admin application programing interfaces (APIs) to administer organizations using API calls, avoid exposing your network to the internet with an application tunnel, and accelerate your work using Atlassian Intelligence.
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Set and track effective company goals across Atlassian products
Create goals to represent the expected outcomes of your organization’s quarterly or yearly planning and share them across Atlassian products. Then, learn how goals can help your entire organization align to a shared mission.
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Atlassian Cloud Organization Administration Live Team Training
This intermediate course from Atlassian University will have a live virtual instructor teach your team how to manage user access for your organization and its products – along with creating and managing groups. After taking this course, they’ll also be...
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Get started with Confluence
Create and find all your work in one central hub, get the most out of Confluence, and learn how Atlassian Intelligence can help you work more efficiently.
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Get started quickly with Confluence
Easily create and store all your work in one central hub, no matter your team’s size or function. With Confluence, every team can become more transparent, efficient, and collaborative.
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Creating and enhancing pages in Confluence
Start fresh with a blank Confluence page or save time and maintain organization and consistency with an existing template. Then, learn how to use Atlassian Intelligence and Confluence automation.
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Managing your pages in Confluence
Personalize your settings and notifications to make Confluence work for you. Then, keep your space organized and make sure your pages are easy to find.
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Jira and Confluence Together Live Team Training
This instructor-led training course helps teams learn the basics of integrating Jira and Confluence. Create Jira issues directly from Confluence. Link Jira issues to Confluence pages. Build reports across both platforms. Bring knowledge management and work management together to improve...
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