Configure Atlassian tools for effective service management
Become effective at service project management.
Jira Service Management
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Manage request types and fields in service projects
Explore ways to organize, track, and view requests in company-managed and team-managed service projects.
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Track customer requests with the portal and notifications
Customize your help center and portals, explore how customers can communicate with your service team, and make choices about how to receive customer requests. You’ll also learn how to configure internal and external notifications and use forms to collect customer...
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Help customers self-serve with a Confluence knowledge base
Share helpful articles and let customers self-serve with a Confluence knowledge base.
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Configure workflows and notifications in Jira projects
Represent the path your team’s issues will take with workflows.
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Streamline service projects with Jira automation and integrations
Build rules to automate simple tasks in Jira — no coding required.
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Track and improve service metrics within and across teams
Gain insight into your team’s work progress and performance with reports, display the information you need by customizing dashboards, and fine-tune the information displayed in your gadgets with filters.
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Configure Jira Service Management for your team's goals
The following short, self-paced courses will help your organization effectively deliver ITSM (IT service management), create an effective incident management strategy, standardize service requests and responses, and manage your organization’s assets.
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Configure service projects for IT service management
Make delivering IT as a service (ITSM, or IT service management) run smoothly and prioritize the customer experience.
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Configure service projects for incident management
Prepare for incidents with an effective incident management strategy.
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Configure service projects for service request management
Standardize your organization’s response, coordination, and fulfillment of service requests from users with service request management.
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Keep track of your organization’s assets
Manage your organization’s assets — any items, resources, or components your organization uses, owns, or manages — with Assets, Jira Service Management’s native asset and configuration management tool.
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Set up Jira service projects to enable your team
Manage service projects in Jira Service Management.
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Manage project roles and permissions in Jira Service Management
Use permissions to add a layer of security and control to your service projects. Then, learn how to manage project roles, configure customer permissions, and control how users interact with your project.
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Create service projects
Make sure Jira Service Management meets the needs of your users, map your organization's business requirements to Jira, choose the right project template, and configure requests and SLAs.
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Explore service project administration
Learn how to create and manage service projects, roles, and permissions.
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Administer Atlassian organizations
The following courses will help you create, manage, and maintain Atlassian organizations. You’ll also learn how to enforce security within organizations, and which advanced and premium features can streamline and accelerate your team’s work.
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Exploring and creating organizations
Use an Atlassian Cloud organization to manage Atlassian Cloud products and sites as well as the users and groups who access products and sites. Then, explore the admin hub — an interface to manage and configure your organization.
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Exploring the different roles in an organization
Choose the right people to fill each role within an organization, including the org admin, site admin, user access admin, product admins, and understand user roles across Atlassian products.
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Explore your organization’s goals across Atlassian products
Easily find your team’s goals in Atlassian Home or from direct links in Jira, search for goals, and stay up-to-date on progress with notifications. Then, share goals with your entire organization.
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Managing the products needed in your organization
Choose the Atlassian Cloud plan that suits your business needs, make the most of your site, manage subscriptions, and manage product URLs.
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Maintaining users and their access in an organization
Grant users access to products and sites, manage user access in an organization, and ensure Atlassian user accounts stay up-to-date.
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Administering managed accounts
Effectively manage and maintain your company’s accounts and gain an extra level of security and access control. Org admins can claim unmanaged accounts and deactivate managed accounts to prevent access to organizations and their products.
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Using Atlassian Guard to enforce security
Apply user-defined security policies to managed accounts and configure user provisioning, authentication policies, and single sign-on with Atlassian Guard.
