Gainsight

Our mission is to prove that you can win in business by being Human-First. For us, that means cultivating innovative ideas, nourishing a deep connection to our communities, introducing industry-defining products, and never saying no to a moment of childlike joy. 🥳 Check out Hg’s latest podcast with our very own Nick Mehta on his human-first approach to leadership. ✨

🚨Attention all CS professionals! Want to 2x your Customer Success ROI? Join us on November 7th as our guest speaker Laura Ramos, Vice President and Principal Analyst at Forrester and Nick Mehta, CEO at Gainsight reveal the results of Forrester's latest analysis on the financial power of digital-led CS. They’ll break down Forrester’s Total Economic Impact™ (TEI) methodology, showing you how delivering a digital-led customer experience can 2x your ROI from customer success! + Be ready to explore the three key elements to scale CS and the financial impact of: 💪 Empowering Self-Service Digital Experiences 🧠 Innovative Onboarding and Training through Digital Experiences. 🚀 Increased Engagement through Community Activity 💥 Bonus: All attendees get access to Forrester’s new report, Invest in Digital-Led Customer Success to Double Your ROI. Register at the link in comments below!

📢 Ready to Transform Your Customer Community? 📢 Join us for Building Stronger Communities: Key 2024 Insights this Wednesday, Nov 6, at 2pm GMT/ 9am ET / 6am PT (for you west coast early birds) 🌍 🔍 Did you know that 70% of B2B companies are doubling down on community? Why? Because online communities are no longer just a ‘nice-to-have’—they’re the backbone of growth, faster sales cycles, and improved customer loyalty. Is your community making this impact? In this can't-miss webinar, Gainsight’s Kenneth Refsgaard and Veeam Software Madalina Cristil will walk you through: 💥 Expanding Your Community’s Impact 🌐 Breaking Down Silos for Cross-Functional Wins 📈 Proving ROI & Getting Exec Buy-In Whether you're building a strategy from scratch or looking to take your community to the next level, this is your chance to get the insights you need to drive engagement and prove business value. 🎟️ Reserve Your Spot Now! (link in comments below 🔗 ) Your future community awaits—don’t miss out!

🎉We are excited to announce that Gainsight is named a Leader in the October 2024 Gartner® Magic Quadrant™ for Customer Success Management platforms 🎉Gainsight was positioned highest for Ability to Execute and furthest for Completeness of Vision. Check out our press release for more details 📰 👉 https://lnkd.in/gvRq5tSm Follow this link for complimentary access to the research 👉 https://bit.ly/3Yod3P2

Recovering from that Halloween candy overload? 🍬 Join us at Pulse Europe Day 2 keynote and get your business strategies back on track -- no sugar crash here! 🎉 Brent Krempges, Gainsight’s Chief Customer Officer, will team up with leaders from SAP LeanIX, Learnship, and Harri to share no-fluff strategies for scaling your business and keeping customers engaged. 💡🔑 Plus, don’t miss the 2024 GameChanger Awards, celebrating the innovators in customer success, community, and product experience. 🏆Leaders from Spryker, Genesys and Emplifi will also reveal how they’re harnessing team strengths to drive serious success. Register now 👉 https://lnkd.in/dzQq2s3r #PulseEurope2024 #GameChangers #CustomerSuccess #Leadership #CandyHangover

🎃 Get ready for a spine-tingling experience at Pulse Europe 2024! 👻 Join us for our Opening Keynote on November 13 featuring Gainsight CEO Nick Mehta, where we’ll tackle the haunting challenges of today’s business landscape. 🕷️💼 Gainsight's SVP of Product, Ori Entis and the Gainsight Product team will unveil how AI and scaled customer journeys are transforming the game, helping you banish data entry nightmares and focus on what truly matters—your customers! 🤖✨ 👻🎟️ Spooktacular Halloween 2for1 Deal: Buy one ticket, get one free! Grab a friend and make this a Pulse to remember. Ends tonight at midnight 🌙 register here: https://lnkd.in/dzQq2s3r #PulseEurope2024 #CustomerSuccess #AI #Gainsight #Halloween2for1

💥 Ready to take your self-serve strategy from good to LEGENDARY💥 You’ve rolled out your self-serve program... So, what’s next? It’s time to add the icing on the cake 🎂 by learning how to measure and scale your success. Join us for The Icing on the Cake: Measuring and Expanding Your Self-Service Capabilities tomorrow, Wednesday, October 30, 2024, at 11:00 am ET. You'll get to here from and ask questions to the best of the best at Gainsight including: Courtney Hauser - VP, Customer Experience & CS Operations Kenneth Refsgaard - Global Lead Community Strategy and Programs Lila Krutel Meyer - Director Global Education Services Lane Holt - Director of CX and Scale Programs 💡 What you’ll learn: 📏 Measure what matters: Dive into the metrics that actually showcase the success of your self-serve program. ⚖️ Scale without stress: Learn how to grow your program as your customer base skyrockets (without overwhelming your team). 💡 Next-level strategies: Discover how to streamline your processes, scale customer satisfaction, and boost efficiency like never before. If you’re ready to stop guessing and start growing, don’t miss out! 🎯 Register today and take the final step in making your self-serve program truly exceptional. 🔗 : https://bit.ly/3Mx2C6g

"Hell hath no fury like an investor" ...except maybe after a really brutal board meeting. 😅 It’s spooky season 🎃 so naturally, Chuck Ganapathi, Ori Entis and I suited up to send manual health scores to their final resting place. 💀 RIP to guesswork, human error, and those delightful Excel spreadsheets that give me nightmares. We've been using Staircase AI at Gainsight for a few months now to predict customer health (it analyzes customer interactions and behavior patterns using AI), so at least I have one less thing to mess up. Though I might be out of a job soon... Full disclosure: Acting is NOT in my future. 🤦🏽♂️

🌎 Want to know the secrets to building stronger, more connected communities? Join Gainsight’s Kenneth Refsgaard and Veeam Software’s Madalina Cristil as they unpack the key findings from our latest State of Community Report and spill the latest tips on building stronger customer communities that thrive! Get ready for insights that go beyond the basics and help you take community engagement to the next level. 💥 📅 When: November 6, 2024 at 2:00 pm GMT 📍 Where: Online Don’t miss out! 👉 Grab your spot now: https://bit.ly/3AsL1d4 #CommunityBuilding #CustomerCommunities #CustomerLove #CustomerSuccess #Webinar

CData Software leveraged Gainsight Customer Communities (CC) to drive engagement, boost sales, and optimize support. The results? Over $650K saved in support costs and an impressive $4.5M influenced in sales revenue. 🚀 John Summers, CData’s community manager, launched a killer content strategy that turned customer support into a thriving knowledge base, while gamification—think leaderboards and rewards—kept users excited and involved. Plus, automated email campaigns ensured the community stayed buzzing. 💡 The community became the heart of CData's customer interactions. Support, marketing, education, and product teams all contributed content to the community. 🌍 🤝 Summers summed it up nicely: “Our community fosters a sense of collaboration and belonging, driving empowerment and value creation for our members.” Ready to see how community engagement can transform your business? Follow the link in the comments to read more. 🔗