Genesys

Third Quarter Fiscal Year 2025 ✅ As the #CX industry undergoes a significant transformation, organizations are shifting to the cloud for its flexibility, resilience, and innovation potential. Now, more than 6,000 organizations use #GenesysCloud to elevate their customer and employee experiences to new heights. With Genesys Cloud #AI, organizations can move beyond automation and orchestrate experiences that reshape customer and employee engagement. Read the stories of customers who have turned to Genesys ↓ 🔗 https://gsys.cx/49BjC5P

⭐ This is what [CX] dreams are made of 🎶

In today’s experience economy, #CX is becoming the main competitive differentiator for businesses. 💥 Learn more about the essential components of a compelling business case for transforming your contact center technology: https://gsys.cx/3WDfdto

For the second time in a row, Genesys India shines at the Great Manager Awards 2024, recognized among Top 50 Companies with Great Managers award. Genesys India has been honoured with this prestigious award that is a collaborative initiative by People Business, Economic Times, and T.A. Pai Management Institute. Out of more than 6,000 participants across corporates and various industries in India, we have distinguished ourselves as a hub of exceptional managerial talent. Another huge spotlight - Archana Pavankumar was individually recognized in the Top 100 Great Manager Award across the nation. The award underscores the organization's commitment to outstanding leadership and professional excellence. By celebrating individual and collective achievements, Genesys India reinforces its reputation as an organization that values and develops exceptional managerial talent. The recognition serves not just as an accolade, but as a motivation for continued growth and excellence. Congratulations to Archana Pavankumar, all the People Managers and the entire Management team at Genesys India for this remarkable accomplishment! #GreatManagersAward #Top50companies

As 2024 comes to an end, we're proud to celebrate the ways our #OneGenesys team made a positive impact in their communities worldwide.🌍 Over the past few weeks, we came together to make a meaningful difference by volunteering and fundraising for causes close to our hearts. From building skateboards for youth in foster care to creating comfort kits for children undergoing treatment, every act of kindness counts. Here’s a look at the amazing efforts of teams across the globe.🧡

These 4 commonly used phrases can alienate or embarrass team members. Eric Thomas, our Global DEI Officer, discusses being more mindful of workplace expressions, and provides alternative phrases ↓ https://lnkd.in/dM9sbA9Z

The "crawl, walk, run" approach to AI adoption is essential. This Cup of G ☕️, is all about capitalizing on AI while limiting risk (from data privacy to ethical AI frameworks) 💡 Get all 7 strategies ↓

This week, Genesys CEO Tony Bates and Thrive Global Founder & CEO Arianna Huffington hosted industry leaders for an inspiring discussion on transforming the workforce of tomorrow. Together, they highlighted how Genesys and Thrive are leveraging #AI to integrate well-being into contact center operations, tackle agent burnout, and place empathy at the heart of customer interactions.   The conversation showcased how technology can amplify human connection, offering valuable insights on driving workplace well-being through innovation. #CX

The Gartner Voice of the Customer for Enterprise Conversational AI Platforms report is live and Genesys has been named a Strong Performer, trusted by 94% of peer reviewers. ⭐ “Genesys technology enhances CX and EX, delivered with intense focus on customer needs️." – Verified user 🗞️ Access the full report for the complete breakdown: https://gsys.cx/4fqTXhD

We sat down with Emma Noble-Beasley, General Manager Contact Center at Kiwibank, to find out why Kiwibank chose Genesys Cloud as its contact center solution. In just 5 weeks, Kiwibank moved to the cloud, empowering its agents with intuitive tools, real-time insights, and the flexibility to work remotely. Thanks to #GenesysCloud, they've achieved impressive results: 💸 a 50% reduction in platform costs 📈 a 28% improvement in outbound productivity ⏱ a 49% improvement in average speed of answer (ASA) Read the full story to learn how Genesys Cloud is helping Kiwibank deliver on its promise of customer-centric innovation: https://gsys.cx/4fmDACQ