Platform
Platform Smart content management Personalized experiences Real-time conversations Inspirational commerce Request a demo
Surprise and delight customers with your content everywhere, all the time.

About smart content management
Solutions:

Smart content management

Surprise and delight customers with your content everywhere, all the time.

About smart content management

Digital Experience Platform DXP

Headless CMS flexibility

Multilingual content marketing

Content marketing workflow

AI Content Booster

Content management system CMS

Digital asset management system

Omnichannel marketing automation

Campaign management

Digital Signage

Content karma

Are your teams at one with their
content management system?
Nurture customers with personalized experiences at every opportunity

Overview of our personalisation tools

Personalized experiences

Nurture customers with personalized experiences at every opportunity

Overview of our personalisation tools

CoreMedia Journeys

Cross-channel marketing automation

Email & SMS Marketing Campaigns

Social Messaging

and more

CoreMedia Personalization & Optimization

AI personalization

Real-time Personalization

and more

Make it amazing

Create awesome personalised
experiences with our cutting edge
Digital Experience Platform.
Leverage the power of AI and the human touch to create meaningful interactions.

Overview of real-time conversations
Solutions:

Real-time conversations

Leverage the power of AI and the human touch to create meaningful interactions.

Overview of real-time conversations

CoreMedia Touchpoints

Live Chat

Conversational Bots - Chatbot & Voicebot

Video Shopping

Smart Windows

and more

CoreMedia Cloud Contact Center

Click2Call, Inbound & Outbound Calls

Call Transcription & AI Contact Classification

Call Management

and more

Request a demo

Stay in touch

With your customers. At all times.
Grow your business by connecting the buying journey

Overview of inspirational commerce
Solutions:

Inspirational commerce

Grow your business by connecting the buying journey

Overview of inspirational commerce

Salesforce integrations

SAP integrations

Ecommerce integrations

Next Best Recommendations (NBO & NBA)

Request a demo

Retail therapy

Putting the feel good into
your eCommerce.
Client stories
Navigate constant change with cutting edge innovations.

Client stories
Client stories

Navigate constant change with cutting edge innovations.

Client stories

Your sector

Retail

B2B

Travel & leisure

Healthcare

Luxury brands

Financial services

Media & entertainment

Telecommunications
Deckers Brands

Creating personalized, frictionless, satisfying digital shopping experiences for their customers.
Resources
We are always learning and developing new ideas to improve and adapt to customer needs, you can too.
Stay on top of the latest news and features, and make the most of our extensive resources and training materials.

Resources Center
Resources

We are always learning and developing new ideas to improve and adapt to customer needs, you can too.
Stay on top of the latest news and features, and make the most of our extensive resources and training materials.

Resources Center

For developers

Documentation

Product lifecycle

Headless API

Marketplace

Explore our integrations

Resources

Blog

Knowledge base

Press

White papers & E-books

Support

Training & Enablement

Customer & Partner Support
Enablement

Make the most of our extensive
resources and training materials.
About
Our clients constantly innovate with us, making our solutions and technology something they don’t grow out of.

Our Customers
About

Our clients constantly innovate with us, making our solutions and technology something they don’t grow out of.

Our Customers

Our Story

Proof from the past. Promise for the future.

Our Styleguide

Contact

Contact us

Our locations

Events

Upcoming events

Talents

Careers
Speak with an expert

Tell us more about your needs and we'll put you in touch with the right people.
Get started
Get treated like a local by one of our global innovation experts.
Together we can help you make sense of the marketing tech to understand what’s most useful to you and your customers.

Tell us your needs
Get started

Get treated like a local by one of our global innovation experts.
Together we can help you make sense of the marketing tech to understand what’s most useful to you and your customers.

Tell us your needs

Assess your need

Get help understanding what you need

Speak with an expert

Speak to a sector expert

Request a demo

Implementation partners

Become a Partner

Explore our partner network

For developers

Free developer trial
How digitally evolved is your business?

Get help understanding what you need
Book a demo

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Call Transcription & AI Contact Classification

A new era of AI-powered voice and analytics tools that will revolutionize your business.

Automatically convert voice to text with the power of AI. Revolutionize contact classification and enhance agent productivity by leveraging generated transcriptions to categorize interactions and gain valuable insights. This solution uses advanced speech-to-text technology, enabling you to uncover hidden patterns and trends, empowering informed decisions and optimized interactions.

With CoreMedia, you’ll transform your contact center operations and deliver an exceptional experience that keeps customers coming back for more.

Build efficient, consistent and scalable experiences in your contact center

CoreMedia boosts your business with AI-powered voice and analytics tools.

Call Transcription

Transform phone call conversations into searchable, referenceable text data, establishing a foundation for AI-powered interpretation and analytics.

Contact Summary

Minimize the time and effort needed to resume contacts and identify opportunities while ensuring quality checks.

Mood Evaluation

Assess the mood of a customer by analyzing its transcript and identifying sentiments, optimizing a responsive approach.

AI Contact Classification

Automatically categorize each contact into predefined types to enhance conversion strategies and effectiveness.

CoreMedia’s AI-powered voice and analytics tools

Automatically turn voice into text and obtain high-quality transcriptions of your phone calls directly on Cloud Contact Center, using automatic speech recognition (ASR) mechanisms.

There's no need for manual analysis of audio files. Our tools make it possible to convert generated transcriptions into a robust foundation for assessing customer needs, preferences, and behavioral patterns, empowering businesses with powerful insights.

This enables enhanced efficiency through access to contact summaries, customer mood, and automatic contact classification.

Role based benefits

Marketer

What if you could launch campaigns instantly across 150 countries in 40 languages - driving conversions with personalized experiences powered by real-time data and insights?

Easily coordinate global campaigns across teams via one central interface
Use powerful translation workflows to stay on top of localization needs
Integrate AI driven hyper-personalization and dynamic content to optimize in real-time
Boost conversions with dynamic, guided experiences like video shopping, chatbots, and live chat

Director eCommerce

What if you could convert 50% or more of your website visitors into paying, repeat customers?

Move into high-velocity marketing to react immediately to trends
Orchestrate multi-experiences that merge content and commerce
Ensure brand consistency across all touchpoints with less manual work

Editor

What if you could reduce your time-to-web for new content from weeks to hours or even minutes with the help of AI?

Create, optimize and translate content faster with AI
Launch your new site on CoreMedia Content Cloud in just 8 weeks
Create regionalized campaigns in hours instead of weeks
Make and publish changes instantly - no need to wait for overnight replication

Developer

What if you could quickly connect your content platform to over 150 of the world's leading third party apps?

Connect to all leading eCommerce and Marketing platforms
One centralized UI for streamlined collaboration between teams
Easily integrate additional third-party apps with our Hubs API

Call Center Manager

What if your agents could effortlessly manage every customer interaction - voice, video, chat, and social - with real-time insights right at their fingertips?

Handle customer interactions from multiple channels through a single, user-friendly interface
Leverage advanced AI for real-time sentiment analysis and proactive engagement
Prioritize high-value contacts, routing them to the best available agents for a tailored experience
Enhance customer journeys with dynamic conversational tools like video calls, chatbots, and live chat, delivering the right support at the right time

Our team of experts are your team of experts

Get to know CoreMedia with a personal introduction from an expert.

What you’ll get

Explore key features relevant to you
See how businesses like yours have grown with CoreMedia
Guidance on changing platforms like a pro

Let's connect

Explore and learn with our resources

Smart content management

Surprise and delight customers with iconic content everywhere, all the time.

Preview in-context before publishing
Unlock the power of your teams with workflow and scheduling
Keep it compliant with built-in DAM

Explore

Personalized experiences

Nurture customers with personalized experiences at every opportunity.

Omnichannel customer targeting
Link customer data platforms to leverage audience insight
Integrate artificial intelligence driven hyper-personalization

Explore

Real-time conversations

Convert visitors into buyers with conversational experiences, contextual content and a human touch.

Guide customers through their buying journey using video shopping, chatbot, live chat and more
Manage all calls and gain insights into interactions from web to contact center
Prioritize contacts and let high-value users talk to real people, to maximize ROI

Explore

Inspirational commerce

Grow your business by connecting the buying journey and converting sales.

Built-in connectors for Salesforce, SAP, HCL, Elastic Path, Spryker and more
Integrate live product feeds at a global scale
Turn rich media into one click shoppable content

Explore

Elevate your digital experiences.

Choosing a DXP is a big decision, and we’re here to help. Whether you're looking for a new CMS or want to enhance your website with engagement tools to boost conversions, we'll consult you to realize your digital ambitions.

Book a demo