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Social Messaging

Say goodbye to generic outreach with integrated social messaging apps in your omnichannel strategy.

Assist customers directly on their preferred channels, including messaging apps like WhatsApp, Messenger, Instagram and Skype, to deliver more personalized and effective communications right when they need it.

CoreMedia seamlessly integrates social messaging into your existing data infrastructure without adding another silo. Unify all customer data to send the right social message, to the right user at the right time, to drive ROI.

Personalized Experiences Omnichannel

Experience the power of social messaging with CoreMedia

Reach your customers wherever and whenever, seamlessly integrating messaging channels into your omnichannel strategy.

Why does Social Messaging matter?

Social messaging revolutionizes communication by offering customers direct access to a brand on their preferred platforms. It allows businesses to deliver personalized and effective messages, fostering stronger relationships and driving higher engagement. With social media messaging, businesses can address specific concerns, recommend tailored solutions, send personalized recommendations, and resonate personally with each customer, enhancing overall satisfaction and loyalty.

Why Social Messaging with CoreMedia?

CoreMedia offers a smooth integration of social messaging apps into your existing omnichannel strategy without adding complexity. Our platform ensures that all customer data is unified, providing comprehensive insights to drive ROI effectively. By partnering with CoreMedia, businesses can leverage the power of social messaging to elevate their customer engagement and position themselves for sustained success.

Benefits of Social Messaging

Reach your customers on their preferred messaging platforms. With social messaging, your business connects directly with them through WhatsApp, Messenger, Instagram, Skype, and more. Seamlessly integrate these channels into your omnichannel strategy for individualized and effective communication.

Step away from one-size-fits-all communication. Social messaging allows you to tailor your interactions to each individual, fostering stronger relationships and boosting engagement. From addressing specific concerns to recommending tailored solutions, every message resonates personally.

CoreMedia's integrated approach ensures that you don’t have to manage multiple silos. Social messaging becomes an integral part of your existing stack without adding complexity and all customer data is unified, to gain comprehensive insights and drive ROI effectively.

Smart workflows support brands to automate their messaging, leveraging customer insights to make sure each message is individually targeted to the user.

Social messaging isn't just a trend, it's part of the present and future of customer communication. Embrace it now and position your business for sustained growth and success.

Role based benefits

Marketer

What if you could launch campaigns instantly across 150 countries in 40 languages - driving conversions with personalized experiences powered by real-time data and insights?

  • Easily coordinate global campaigns across teams via one central interface
  • Use powerful translation workflows to stay on top of localization needs
  • Integrate AI driven hyper-personalization and dynamic content to optimize in real-time
  • Boost conversions with dynamic, guided experiences like video shopping, chatbots, and live chat

Director eCommerce

What if you could convert 50% or more of your website visitors into paying, repeat customers?

  • Move into high-velocity marketing to react immediately to trends
  • Orchestrate multi-experiences that merge content and commerce
  • Ensure brand consistency across all touchpoints with less manual work

Editor

What if you could reduce your time-to-web for new content from weeks to hours or even minutes with the help of AI?

  • Create, optimize and translate content faster with AI
  • Launch your new site on CoreMedia Content Cloud in just 8 weeks
  • Create regionalized campaigns in hours instead of weeks
  • Make and publish changes instantly - no need to wait for overnight replication

Developer

What if you could quickly connect your content platform to over 150 of the world's leading third party apps?

  • Connect to all leading eCommerce and Marketing platforms
  • One centralized UI for streamlined collaboration between teams
  • Easily integrate additional third-party apps with our Hubs API

Call Center Manager

What if your agents could effortlessly manage every customer interaction - voice, video, chat, and social - with real-time insights right at their fingertips?

  • Handle customer interactions from multiple channels through a single, user-friendly interface
  • Leverage advanced AI for real-time sentiment analysis and proactive engagement
  • Prioritize high-value contacts, routing them to the best available agents for a tailored experience
  • Enhance customer journeys with dynamic conversational tools like video calls, chatbots, and live chat, delivering the right support at the right time

Our team of experts are your team of experts

Get to know CoreMedia with a personal introduction from an expert.

What you’ll get

  • Explore key features relevant to you
  • See how businesses like yours have grown with CoreMedia
  • Guidance on changing platforms like a pro
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Elevate your digital experiences.

Choosing a DXP is a big decision, and we’re here to help. Whether you're looking for a new CMS or want to enhance your website with engagement tools to boost conversions, we'll consult you to realize your digital ambitions.

 

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