The Australian Financial Complaints Authority (AFCA) considers complaints from consumers and small businesses about a range of financial products and issues.
Find out what to do if you have a current complaint with a predecessor scheme - FOS, CIO or SCT
What to expect when you make a complaint
To help you understand more about what is involved in making a complaint to us, and how we will consider your complaint, we publish a range of information:
- An overview of the types of complaints we consider.
- Information about our complaint resolution process including timelines.
- How and when we will make a decision.
- A range of practical guides to the approach we take to certain issues when we make a decision.
- The outcomes we can provide, including compensation and monetary limits.
- Confidentiality and privacy and how we handle your information.
Related links
Find out more
We provide a range of specific information for consumers and for small businesses about the products and issues you can complain about, and the process we follow. Find out more using the buttons below
Provide feedback to AFCA
If you are unhappy with the service you have received from AFCA or you have a compliment or suggestion, you can provide us with feedback.
Other places to go for help
There are other organisations you can contact for information and assistance in resolving your complaint.
