Navigation Menu
Subscribe
Sign In
Account Menu
Account Menu
Hi,
Guest
Search Menu
Close menu
Search
CLEAR
SUGGESTED TOPICS
Your Cart
Your Shopping Cart is empty.
Visit Our Store
Guest User
Subscriber
My Library
Topic Feeds
Orders
Account Settings
Email Preferences
Log Out
Reading List
Reading Lists
Search
CLEAR
Free
with your subscription
Search all
Refine search
Topic
Business and society
(2)
Business management
(2)
Economics
(1)
Strategy
(1)
Looking for a
SPECIFIC ISSUE?
DIVE INTO THE ARCHIVE
2
Results
Sort by:
Relevance
Most Popular
Publication Date
spotlight
HBR's 20-Minute Manager Ebook Boxed Set (10 Books)
Leadership & Managing People
Book
Harvard Business Review
110.00
View Details
A curated collection of the business basics to fuel your success. You'll get up to speed fast on the most essential business skills with this set of concise,...
Save
Share
May 05, 2015
Why Is Customer Service So Bad? Because It's Profitable.
Leadership & Managing People
Digital Article
Anthony Dukes
Yi Zhu
If customers can't reach a human, they can't get their money back.
Save
Share
Buy Copies
February 28, 2019
When It's Smart to Copy Your Competitor's Brand Promise
Sales & Marketing
Digital Article
Yi Zhu
Anthony Dukes
In a crowded marketplace customers are easily confused.
Save
Share
Buy Copies
March 23, 2017
Partner Center
Latest
Magazine
Topics
Podcasts
Store
The Big Idea
Data & Visuals
Case Selections
HBR Learning
Ask AI