Our Commitment to Accessibility

At Virginia Credit Union, we believe that every member deserves an inclusive and accessible experience when interacting with us online. We are dedicated to ensuring our website meets the highest standards, making it both compliant and welcoming to everyone.

While we aim to maintain compliance with the Americans with Disabilities Act (ADA), our vision goes beyond simply meeting legal requirements. We strive to create an inclusive experience that welcomes all members. This commitment is reflected in how we prioritize issues, address concerns, and continuously seek to improve.

Our Accessibility Process

We understand that accessibility is an ongoing journey, not a one-time achievement. To ensure we maintain and improve accessibility, we have partnered with a trusted digital agency specializing in accessibility and use an industry-leading monitoring tool to track site performance. These partnerships help us monitor, identify, and address any potential issues on an ongoing basis.

Our process includes:

1. Regular monitoring and checks
We routinely monitor the site using advanced tools to identify areas where we can enhance accessibility. Before any updates or changes are released on our site, we conduct thorough checks to ensure alignment with ADA standards.

2. Consistent review and improvement
Our commitment extends beyond mere compliance. While our current process ensures the website meets ADA standards, we continually review and prioritize accessibility improvements beyond the standard. We regularly evaluate our site to make it better for all members.

3. Ongoing enhancements
As we introduce new features, updates, or changes, accessibility remains a top priority. Our standard operating procedure includes monitoring the entire site regularly and conducting additional reviews whenever changes occur. Any identified issues impacting site compliance are carefully reviewed, prioritized, and addressed.

4. Member-centered approach
We recognize that every member's experience is unique. If you encounter any barriers or challenges while using our site, we want to hear from you. Your feedback is invaluable, and we are committed to addressing concerns promptly. Please share any accessibility challenges you face so that we can prioritize and remediate them as quickly as possible by contacting us through the channels listed below.

How You Can Help Us Improve

If you have experienced any challenges using our website, we encourage you to let us know. Your feedback is essential in helping us serve you better. Please contact us so we can work together to create a more inclusive online experience for everyone.

Thank you for being part of our community and helping us in our mission to make vacu.org an accessible and welcoming space for all.