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Frequently Asked Questions

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Frequently Asked Questions for Safaricom products and services.

Mobile Data and Fixed Internet

  1. Make Ur Bundle
  2. 5G for Mobile Data Monthly Bundles FAQs
  3. YouTube Bundle
  4. All In One Monthly Bundles
  5. Bonga Data Bundles
  6. Safaricom Data Bundles
  7. Free Facebook
  8. Safaricom Home Fibre
  9. Safaricom Wi-Fi Zone
  10. Unlock Your Free 500 MBs
  11. Internet for Business
  12. Unlock Your Deal of The Day
  13. Internet for Free
  14. 5G
  15. Baze
  16. Nyoosha Shilingi Offer
  17. Data Roaming - Share When There
  18. Easy Data Bundles
  19. Out of Bundle
  20. Safaricom Digital TV & Internet Box
  21. Data
  22. 4G+
  23. International Calling Bundles
  24. Sambaza Internet
  25. SWIFT Squad
  26. Buying Data Bundles FAQs - Safaricom
  27. Don't Wait, Do Things Safaricom 4G

M-PESA

  1. Beneficial Owners’ Information Update
  2. M-PESA Ratiba
  3. M-PESA to Unregistered Numbers
  4. MALI
  5. M-PESA GlobalPay Virtual Visa Card 20% Cash Back Promotion
  6. M-PESA Rates
  7. M-PESA Business One Account
  8. M-PESA Bulk Payment (B2C)
  9. M-PESA Account Management
  10. Send to Mobile
  11. M-PESA Terrapay
  12. Roaming Pickup
  13. M-PESA Business Channels and Portals
  14. M-PESA Western Union
  15. Frequently Asked Questions for B2B Payments
  16. Alipay M-PESA
  17. M-PESA Paybill
  18. Boost ya Biashara
  19. M-PESA Agent Withdrawal
  20. M-PESA GlobalPay
  21. M-PESA GO
  22. Merchant & Paybill Interoperability Service
  23. M-PESA Business App
  24. Back To School With Lipa Na M-PESA
  26. KCB M-PESA
  27. Black Friday With Lipa Na M-PESA
  28. M-PESA Jumia Discount Campaign
  29. Pochi La Biashara
  30. Lipa Na M-Pesa Do More Merchant Promotion
  31. Lipa Na M-Pesa Do More Consumer Promotion
  32. Ali Express 11.11 Campaign 10% Cashback
  33. Halal Pesa FAQ
  34. Book Bus Tickets
  35. Tunukiwa Dabo Dabo
  36. M-PESA Short-Term Pay Bill
  37. M-Shwari #52 Week Savings Challenge
  38. Fuliza M-PESA
  39. M-PESA Global
  40. M-PESA Business Loan
  41. Google Play M-PESA Integration
  42. M-PESA Tuma Popote
  43. M-PESA PayPal Service
  44. Lipa Na M-PESA Cash Back Promotion
  45. Nilipe Na M-PESA
  46. Lipa Karo
  47. IMT East Africa
  48. International Money Transfer
  49. M-PESA Bill Manager
  50. M-PESA Chama Account
  51. M-Ledger
  52. M-Shwari Lock Savings Account
  53. M-Shwari FAQs - Safaricom
  54. M-PESA Statement
  55. Hakikisha

Voice and SMS Plans

  1. VoLTE FAQs
  2. Easy Talk Bundle
  3. Tunukiwa 20 At 20 Offers
  4. SMS Bundles Promotion
  5. Tunukiwa
  6. Retirement of Platinum Service
  7. Voice Plan
  8. Safaricom Platinum Service
  9. Advantage Plus Postpay
  10. Reverse Call
  11. Advantage Plus Prepay

Bundle Offers

  1. Jambo Tourist Bundles FAQs
  2. Postpay Credit And Collections
  3. Family Connect Bundle
  4. New Post Pay Bundle Offers
  5. FLEX

Roaming and International Calling

  1. M-PESA Roaming Charges
  2. Data Roaming - Share When There
  3. Roaming Abroad | Access Voice, SMS & Data Outside Your Geographical Coverage Area | Safaricom

Bonga Loyalty Programme

  1. Bonga For Good
  2. Bonga Loyalty Card

Value Added Services

  1. Niokolee Service
  2. M-PESA App
  3. Safaricom eSIM
  4. Bonga Popote
  5. Bonga Deals
  6. New Subscriber Registration Consent
  7. Multiple Okoa
  8. Stori Ibambe
  9. Shukrani Kocho Kocho Kenya Nzima
  10. Jitambulishe – Voice Biometrics
  11. Customer Self Service
  12. Songa By Safaricom App

Business Solutions

  1. 4G Internet For Business
  2. Bulk Data
  3. 5G for Business
  4. Sponsored Data Solution
  5. Shiriki PrePay Airtime
  6. Biashara Smart
  7. M-PESA Business Till

Retail/Safaricom Shop Promotions and Offers

  1. Lipa Mdogo Mdogo

Social Innovation

  1. Spark Accelerator
  2. M-TIBA

Brand

  1. Shine Kenya National Promo Frequently Asked Questions
  2. Chapa Dimba na Safaricom
  3. Pamoja Tuungane

Supplier Onboarding

  1. Receipting and Invoicing
  2. Purchase Orders
  3. Tenders (RFQ/RFP)
  4. Email Notifications
  5. Supplier Portal Password Management
  6. Supplier Registration

SIM and Services Regulations

  1. SIM Registration Update Requirements
  2. Daima Service

Other Services

  1. DigiFarm

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