M-PESA Charges

These are charges that a customer incurs depending on the amount of transaction and the transaction type i.e. sending or withdrawing.

Below are M-PESA Tariffs.

TRANSACTION RANGE (KSHS)		TRANSACTION TYPE AND CUSTOMER CHARGES (KSHS)
MIN	MAX	TRANSFER TO M-PESA USERS, POCHI LA BIASHARA AND BUSINESS TILL TO CUSTOMER	TRANSFER TO OTHER REGISTERED MOBILE MONEY USERS	WITHDRAWAL FROM M-PESA AGENT
1	49	Free	Free	N/A
50	100	Free	Free	11
101	500	7	7	29
501	1,000	13	13	29
1,001	1,500	23	23	29
1,501	2,500	33	33	29
2,501	3,500	53	53	52
3,501	5,000	57	57	69
5,001	7,500	78	78	87
7,501	10,000	90	90	115
10,001	15,000	100	100	167
15,001	20,000	105	105	185
20,001	35,000	108	108	197
35,001	50,000	108	108	278
50,001	250,000	108	108	309

OTHER TRANSACTIONS	KSHS
All Deposits	FREE
M-PESA Registration	FREE
Buying Airtime through M-PESA	FREE
M-PESA Balance Enquiry	FREE
Change M-PESA PIN	FREE

Note:

Maximum Account Balance is Kshs.500,000
Maximum daily transaction value is Kshs.500,000
Maximum amount per transaction is Kshs.250,000
You cannot withdraw less than KShs. 50 at an M-PESA agent outlet.
To initiate M-PESA Self Reversal, send the transaction confirmation to 456.
You cannot deposit money directly into another M-PESA customerʼs account at an agent outlet.
For registration at Agent outlets, only Kenyan Passports and National IDs are valid. Foreign Passports, Military IDs and Foreigner Certificates can only be
registered at Safaricom Shops and Care Desks.
For deposits and withdrawals, the valid documentation are Kenyan Passports, National IDs, Foreign Passports, Military IDs and Foreigner Certificates.
For inquiries, complaints, feedback, or further support, reach out to our customer support line by dialling 100 for PrePay customers or 200 for PostPay
customers and *234# for self-service. Send us an email at: This email address is being protected from spambots. You need JavaScript enabled to view it. or chat us on social media - Facebook: @SafaricomPLC,
Twitter: @SafaricomPLC/@Safaricom_Care, or Zuri on WhatsApp to 0722 000100.