The gap between expectation and reality in layoff support can be shocking. According to the LHH Outplacement and Career Mobility 2024 Trends Report, HR departments may believe they’re offering ample assistance, yet this often falls far short for those affected.
Having experienced a layoff firsthand, I can attest that the perceived versus actual support gap is real—and disappointing. This isn’t due to a lack of empathy or effort by HR teams, but rather an issue of technology and service delivery. Imagine if onboarding were handled like offboarding: “Here’s a PDF with some phone numbers, emails, and website links. Good luck enrolling in health insurance and voluntary benefits!”
That’s why we built When—to bridge the gap between compassion and the actual delivery of essential services for employees in transition. Our platform extends HR’s offboarding process, pairing technology with a dedicated concierge service to guide employees through complex choices like health insurance, financial planning, and outplacement.
Last impressions matter just as much as first ones. When offboarding is done right, it leaves a lasting positive impact on workers during a crucial time in their lives.
#offboarding #readyforwhen #outplacement #healthinsurance #layoffs