Nur

“He [Harry Bosch] defined good company not by the conversation but by the lack of it. When there was no need to talk to feel comfortable, that was the right company”
― Michael Connelly, The Black Echo

“Everybody counts, or nobody counts.”
― Michael Connelly

“Mirrors work magic. Repeat the last three words (or the critical one to three words) of what someone has just said. We fear what’s different and are drawn to what’s similar. Mirroring is the art of insinuating similarity, which facilitates bonding. Use mirrors to encourage the other side to empathize and bond with you, keep people talking, buy your side time to regroup, and encourage your counterparts to reveal their strategy.”
― Chris Voss, Never Split the Difference: Negotiating as if Your Life Depended on It

“Negotiate in their world. Persuasion is not about how bright or smooth or forceful you are. It’s about the other party convincing themselves that the solution you want is their own idea. So don’t beat them with logic or brute force. Ask them questions that open paths to your goals. It’s not about you.”
― Chris Voss, Never Split the Difference: Negotiating as if Your Life Depended on It