Next Generation Customer Experience analyzes how organizations make the shift to systems of experience and mass personalization at scale. In Digital Business organizations compete in the service economy. In the service economy only organizations that can deliver optimized customer experiences survive.
This customer-centric cohesion requires new paradigms in user experience fueled by digital business technologies including social, mobile, cloud, big data, and unified communications.
Artificial intelligence is a big opportunity across enterprises in multiple sectors and boards of directors need to think through practical use cases that drive returns, said Karen Higgins-Carter, a former CIO who serves on multiple boards.
Retailers are about to get swamped with AI agents that are designed to boost efficiency and enhance customer experiences if news out of NRF 2025 is any indicator.
Nvidia CEO Jensen Huang said useful quantum computers are more than a decade away, Project Digits fills a big void for data scientists and developers and serves as a personal AI cloud, and human robotics will develop faster than expected.
The merger brings together two Constellation Research Shortlist vendors for payroll for North American SMBs and HCM suites focused on North America.
Matt Lewis is on a mission to make mental health more actionable with a big assist from generative artificial intelligence.
Lowe's has laid the groundwork and is starting to leverage artificial intelligence throughout its operations including store experiences across multiple channels and backend supply chain processes. The plan is to invest in an uncertain market to reap the awards when the home improvement market improves.
Here's a look at some of the key takeaways in 2024 from the CXOs in the BT150 based on our numerous interviews and monthly calls.
Omar Jacques Omran said innovation is a team sport built on relationships and win-win scenarios that can even bring fierce competitors together to co-innovate.
