For All Benefits Questions
If you have a question about MIT's health plans, flexible spending accounts, retirement, life insurance, tuition and education plans, enrollment or changes, life events, or work and life programs, find the contact information you need.
Benefits contact information
For general benefits questions, please email benefits [at] mit.edu or call 617-253-6151; if you are an employee at Lincoln Laboratory, please email benefits [at] ll.mit.edu or call 781-981-7055. See additional contact options below.
Health plans
| If your question is about: | Contact |
|---|---|
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Patient claims/billing for providers in the BCBS network |
Contact BCBS Member Services at 1-888-376-0218. |
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Proof of insurance / coverage letters |
If you need to obtain proof of insurance or termination of coverage, please email MIT Benefits at benefits [at] mit.edu. |
Retirement
| If your question is about: | Contact |
|---|---|
|
The MIT Pension Plan |
Visit PensionConnect for information on the MIT Pension Plan (also known as the Basic Retirement Plan), or to request estimates and distributions. Or call the MIT Pension Service Center:
|
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The MIT Supplemental 401(k) Plan |
Get information about your account at Fidelity NetBenefits. |
Work-Life
| If your question is about ... | Contact |
|---|---|
|
The Work-Life Seminar Series, educational support, child care and parenting support, elder care support, MIT MyLife Services employee assistance program, or general work-life support |
Visit Work-Life |
Other
| If your question is about: | Contact |
|---|---|
|
Life events (marriage, birth or adoption, spouse or partner job loss, etc.) |
Visit Life Events for the forms and information you'll need. |
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Employee leaves and other disability services |
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General benefits, including tuition assistance and all retiree benefits, on campus |
Visit MIT Benefits for details about tuition assistance, life and other insurance, time off and leaves, retirees, and more. Or email benefits [at] mit.edu or call 617-253-6151 or toll-free 855-253-6151. |
|
General benefits, Lincoln Laboratory |
Email benefits [at] ll.mit.edu or call 781-981-7055. |
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Flexible spending accounts (FSAs) |
MIT's FSAs are administered by HealthEquity (formerly WageWorks). On their site, you can choose to log in to either WageWorks or HealthEquity. If you have previously used a WageWorks account to log in, you can continue to log into WageWorks for now. If you are new to HealthEquity/WageWorks, please set up a new account under HealthEquity. See login help. If you need more help, email us below, or call 617-253-6151 or toll-free at 855-253-6151. |
Current employees may view their benefits enrollment in Atlas at any time.
Job, Application, Open Position, and Employment Questions
Be sure you have read the Applicant FAQs before getting in touch regarding MIT employment, as we are unable to respond to inquiries that are covered there. If your question is not covered in the FAQs, you may contact us below.
Changes to Your Personal Information
If you have a change to your name, home or work address, need a W-2, want to enroll in or change your direct deposit, or want to see vacation, sick, or leave time, visit the Personal Information Center.
Employment Verification and Loan Forgiveness
Employment verification: If you are an MIT employee who is applying for a loan or credit card, signing a lease, undergoing a background check, or otherwise need proof of employment or income, you or your lender must contact CCC Verify, MIT's employment verifier directly.
Request employment verification or email Payroll at payroll [at] mit.edu.
Loan forgiveness: If you are applying for student loan forgiveness, email Payroll at payroll [at] mit.edu.
Do not contact Human Resources for verifying employment or loan forgiveness.
Employee Leaves and Other Disability Services
- Learn about employee leaves and see how to request a leave.
- For questions about employee leaves, contact leavepolicies [at] mit.edu or our leave administration vendor, Workpartners.
- For questions about disability services and accommodations for employees, contact hr-dsmlo [at] mit.edu or (617) 253-4272.
For Everything Else
Find your HRO
MIT's Human Resources Officers (HROs) consult with employees and managers on issues affecting work, job performance, annual reviews, training, hiring practices, leaves of absence, discipline, compensation, harassment or discrimination concerns, layoffs, reorganizations, and conflict resolution. Find your HRO and get in touch.
HR team
View our HR Team directory and learn about our areas of service.
Call us
HR: 617-253-4252
Benefits:
- Campus: 617-253-6151
- Lincoln Laboratory: 781-981-7055
Email us
We're ready to help. We receive an extremely high volume of requests and misdirected emails take longer to resolve, so we urge you to choose carefully.
- For employment verification, request employment verification here or contact Payroll at payroll [at] mit.edu
- For student loan forgiveness, contact Payroll at payroll [at] mit.edu
- For a name or address change or other changes to your personal information, see the Personal Information Center.
- Job applicants, open positions, questions about applying, trouble logging into the jobs portal, anything at all having to do with applying for jobs at MIT (remember to check the FAQs first): ats-help [at] mit.edu
- Benefits (health plans, tuition assistance, flexible spending accounts, insurance, life changes, enrollment, etc.): benefits [at] mit.edu
- W-2s for former employees: Here's how to access your W-2 or paystub after leaving MIT.
- Website issues: hrweb [at] mit.edu (NOT for jobs-related questions)
- Other or not sure: contact-hr [at] mit.edu (DO NOT USE for employment verification or loan forgiveness)
Visit us
Campus
Walk-in hours may be limited. Contact us to make an appointment. Our office is located on the 5th floor of Building NE49 (600 Technology Square) at the corner of Main and Portland streets. See location on a map.
NE49 Street Address
Building NE49-5000
600 Technology Square
Cambridge, MA 02139
NE49 Mailing Address
Building NE49-5000
77 Massachusetts Avenue
Cambridge, MA 02139
Lincoln Laboratory
Building S2-170
244 Wood Street
Lexington, MA 02420-9108
MIT Lincoln Laboratory is located in Building S2-170 at 244 Wood Street, Lexington, Massachusetts, which is approximately 14 miles northwest of Boston. See location on a map.