Service Request

If you have Freefly equipment that needs service and is included on our list of eligible products, fill out the form to get started. We’ll issue you an RA Number that you can use to send in your product.

Have other repair or return concerns that might not be covered? Contact support.

Step 1: User Details

First Name*

Last Name*

Phone Number

Email*

Company

Step 2: Purchase Details

Point of Purchase*

Dealer Name

Order Number

Purchase Date*

ATTACH SALES INVOICE OR RECEIPT (5MB Max)

Step 3: Product Details

Product Family*

Product*

Serial Number INFO

Product Name*

Step 4: Issue Details

Nature of issue*

Does your issue fall under Warranty? INFO

Yes

Not sure

Describe the issue you are experiencing.*

What trouble shooting have you attempted?*

ATTACH FILES (5MB Max) (FLIGHT LOGS, IMAGES, ETC.)

Step 5: Other Considerations

DO YOU NEED A REPAIR ESTIMATE?

Repair estimates take 3-5 business days to prepare and are then held for your approval. If you need rushed service, we recommend waving the estimate and preauthorizing service.

Yes

Preauthorize repairs up to (USD):

Freefly Drone Armor Registration Number INFO

Freefly Armor is available for purchase with a new Alta X or Astro from Freefly and includes the following:

Two-year Extended Warranty
Discount on Service and Training
Annual Checkup and more

For more details or to purchase, click here.

Physical damage, including water damage, broken parts, operator error, modifications, abuse, etc are not covered under the Freefly Warranty. To see a full outline of what is and isn’t covered, click here.