Article

Trust and mistrust of online health sites

Authors:

Elizabeth Sillence,

Lesley Fishwick,

Peter HarrisAuthors Info & Claims

CHI '04: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 663 - 670

https://doi.org/10.1145/985692.985776

Published: 25 April 2004 Publication History

Abstract

Do different design and information content factors influence trust and mistrust of online health sites? Fifteen women faced with a risky health decision were observed while searching the Internet for information and advice over four consecutive weeks. In some sessions their searches were unstructured, whilst in other sessions they were directed to review specific sites, chosen for their trust design elements. Content analysis of concurrent verbalisations and group discussion protocols provided support for a staged model wherein design appeal predicted rejection (mistrust) and credibility of information and personalisation of content predicted selection (trust) of advice sites.

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Cited By

Shukla SPandey BPandey DMishra BKhamparia A(2025) Exploring Trust and Mistrust Dynamics: Generative AI‐Curated Narratives in Health Communication Media Content Among Gen X Generative Artificial Intelligence for Biomedical and Smart Health Informatics10.1002/9781394280735.ch21(417-433)Online publication date: 3-Jan-2025
https://doi.org/10.1002/9781394280735.ch21
Clark OReynolds TUgwuabonyi EJoshi KGupta MAbdelsalam MPritom MAwaysheh F(2024)Exploring the Impact of Increased Health Information Accessibility in Cyberspace on Trust and Self-care PracticesProceedings of the 2024 ACM Workshop on Secure and Trustworthy Cyber-Physical Systems10.1145/3643650.3658611(61-70)Online publication date: 21-Jun-2024
https://dl.acm.org/doi/10.1145/3643650.3658611
Marky KGerber NKrumb HKhamis MMühlhäuser M(2024)Investigating Voter Perceptions of Printed Physical Audit Trails for Online Voting2024 IEEE Symposium on Security and Privacy (SP)10.1109/SP54263.2024.00136(3458-3477)Online publication date: 19-May-2024
https://doi.org/10.1109/SP54263.2024.00136
Show More Cited By

Index Terms

Trust and mistrust of online health sites
1. Information systems
  1. Information retrieval
    1. Information retrieval query processing
2. Social and professional topics
  1. Computing / technology policy
    1. Medical information policy

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cover image ACM Conferences

CHI '04: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2004

742 pages

ISBN:1581137028

DOI:10.1145/985692

Conference Chairs:
Elizabeth Dykstra-Erickson
Kinoma
,
Manfred Tscheligi
CURE, Austria

Copyright © 2004 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 25 April 2004

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April 24 - 29, 2004

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Cited By

Shukla SPandey BPandey DMishra BKhamparia A(2025) Exploring Trust and Mistrust Dynamics: Generative AI‐Curated Narratives in Health Communication Media Content Among Gen X Generative Artificial Intelligence for Biomedical and Smart Health Informatics10.1002/9781394280735.ch21(417-433)Online publication date: 3-Jan-2025
https://doi.org/10.1002/9781394280735.ch21
Clark OReynolds TUgwuabonyi EJoshi KGupta MAbdelsalam MPritom MAwaysheh F(2024)Exploring the Impact of Increased Health Information Accessibility in Cyberspace on Trust and Self-care PracticesProceedings of the 2024 ACM Workshop on Secure and Trustworthy Cyber-Physical Systems10.1145/3643650.3658611(61-70)Online publication date: 21-Jun-2024
https://dl.acm.org/doi/10.1145/3643650.3658611
Marky KGerber NKrumb HKhamis MMühlhäuser M(2024)Investigating Voter Perceptions of Printed Physical Audit Trails for Online Voting2024 IEEE Symposium on Security and Privacy (SP)10.1109/SP54263.2024.00136(3458-3477)Online publication date: 19-May-2024
https://doi.org/10.1109/SP54263.2024.00136
Denison-Day JMuir SNewell CAppleton K(2023)The Role of Aesthetics in Intentions to Use Digital Health InterventionsPLOS Digital Health10.1371/journal.pdig.00002742:6(e0000274)Online publication date: 22-Jun-2023
https://doi.org/10.1371/journal.pdig.0000274
Khatoon SAnwar IShamsi MChaudhary A(2023) Consumers' behavioral intention toward online shopping in the post‐COVID ‐19 period International Journal of Consumer Studies10.1111/ijcs.1300148:1Online publication date: 17-Nov-2023
https://doi.org/10.1111/ijcs.13001
Chattopadhayay ALuedtke Z(2023)Towards A Unique Online Healthcare Information (OHI) Recommender: A Preliminary Case Study2023 11th International Symposium on Digital Forensics and Security (ISDFS)10.1109/ISDFS58141.2023.10131780(1-8)Online publication date: 11-May-2023
https://doi.org/10.1109/ISDFS58141.2023.10131780
Baqraf YKeikhosrokiani P(2023)The Prediction of Health Information Quality Perception Using Machine Learning and Deep Learning Techniques2023 11th International Conference on Information and Communication Technology (ICoICT)10.1109/ICoICT58202.2023.10262623(104-109)Online publication date: 23-Aug-2023
https://doi.org/10.1109/ICoICT58202.2023.10262623
Zhang YLiu JSong S(2023)The design and evaluation of a nudge‐based interface to facilitate consumers' evaluation of online health information credibilityJournal of the Association for Information Science and Technology10.1002/asi.2475974:7(828-845)Online publication date: 5-Jun-2023
https://dl.acm.org/doi/10.1002/asi.24759
Ruotsalainen PBlobel BPohjolainen S(2022)Privacy and Trust in eHealth: A Fuzzy Linguistic Solution for Calculating the Merit of ServiceJournal of Personalized Medicine10.3390/jpm1205065712:5(657)Online publication date: 19-Apr-2022
https://doi.org/10.3390/jpm12050657
Liao QSundar S(2022)Designing for Responsible Trust in AI Systems: A Communication PerspectiveProceedings of the 2022 ACM Conference on Fairness, Accountability, and Transparency10.1145/3531146.3533182(1257-1268)Online publication date: 21-Jun-2022
https://dl.acm.org/doi/10.1145/3531146.3533182
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