Digital transformation model: analytic approach on participatory governance & community engagement in India

Governments around the globe are more and more aiming at digital and participatory governance to become more integrative and responsive for citizen-centric superior service delivery. Reconstruction of the technical and structural framework is also going along right from the country level to local level.

The citizen engagement models are most preferred and prevailing as government functions are shifting more in the direction to implement the open by default and digital governance principles. It focuses on intensifying the accountability, transparency and participatory models in formulating government policies and in response building trust between the people and the government. The Government of India launched MyGov (www.mygov.in)^†, its citizen engagement platform in July 2014, which strives to promote proactive citizen participation in India's path-breaking transformation model for governance and socio-economic growth.

MyGov has provided citizens a new aspect of democracy. It encourages crowdsourcing of ideas from communities, capacitating citizens to turn up with solutions and become a part of integrative and participatory governance framework by sharing their opinions on government decisions, policies, functions and various other aspects of governance. It has facilitated government to build a participative egalitarianism by optimal utilization of technology to stretch out to communities at large and trigger them to take part in collaborative governance through ventures and ideas and innovations for nation-building. In this study, sentiment analysis and text mining approaches have been used by analyzing the elemental themes, topics, comments to discover the impact of the different contents existing on the platform and the overall reaction of citizens towards a transformative and participative governance model.