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The elements of computer credibility

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Hsiang TsengAuthors Info & Claims

CHI '99: Proceedings of the SIGCHI conference on Human Factors in Computing Systems

Pages 80 - 87

https://doi.org/10.1145/302979.303001

Published: 01 May 1999 Publication History

Abstract

Given the importance of credibility in computing products, the research on computer credibility is relatively small. To enhance knowledge about computers and credibility, we define key terms relating to computer credibility, synthesize the literature in this domain, and propose three new conceptual frameworks for better understanding the elements of computer credibility. To promote further research, we then offer two perspectives on what computer users evaluate when assessing credibility. We conclude by presenting a set of credibility-related terms that can serve in future research and evaluation endeavors.

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Index Terms

The elements of computer credibility
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods

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cover image ACM Conferences

CHI '99: Proceedings of the SIGCHI conference on Human Factors in Computing Systems

May 1999

632 pages

ISBN:0201485591

DOI:10.1145/302979

Copyright © 1999 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 01 May 1999

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CHI99: Conference on Human Factors in Computing Systems

May 15 - 20, 1999

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CHI '99 Paper Acceptance Rate 78 of 312 submissions, 25%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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