Katz Tires

Great customer service. It's probably the best customer service I've had in any tire place locally. The looks are deceiving but the customer service is excellent. I only took a star off because pulling in the driveway has two large potholes but it's really a five-star place

Great service! I had a nail in my tire and called them up and they got me in right away! Jordan helped me and he was very polite and professional. I will recommend this location to all of my friends and co workers in Columbus. Thank you guys! Also, the gentleman who put my spare tire back in my
trunk was really nice. Didn't get his name but wanted to recognize him as well.

Update on previous posts. I had a possible broken tire belt and my first few attempts to resolve were unsuccessful, however the manager saw my review and reached out to me to try to resolve the issue. Good news!! My tire issue was resolved with another tire. It didn't take long to fix either. It was resolved within a few days after the manager reached out to me. Thanks for honoring your product and your services.

Amazing!! So quick so line and no bull told me I could wait till first snow fall to replace my tires and filled a hole for only $15! Thank you. I thought it would take so long and put this off for two months. Note I don't gotta go to giant Eagle before work every morning!! Will be back to replace thanks!

The service was horrible. I purchased four tires and rims from them and they took my old tires and claimed they couldn't find them, when I came back to get them.

honest trustwo guys . I really appreciate them they under and work with you . I really appreciate them helping me get back on the road from yella

We had hit a pothole on the freeway and had gone to Katz to get a used tire. Instead of trying to sell us tires they not only fixed the hole in the tire that had blown out but checked our other tires and plugged another one that had a nail in it and was low on pressure. They did all of this right at closing, the mechanic was professional and polite, quick and efficient. Had an excellent experience. Will certainly go back if necessary.

I wish I could give half a star or lower to this place right now. This place is now trash. The employees lie to your face and don't want to do service for certain customers.

They earned my business when they came to the neighborhood and took over the Discount Tire that was located here years back. I have brought 3 vehicles here for service from new tires to tire repair. I had 37 screws in a single tire that they pointed out due to some vandalism. They used to be great guys working there.

I now know better and that this business is not worth time or effort when the employees lied to me about something as basic, yet critical as air in a tire.

I walked in after parking my car in the lot to ask about the price to put air in my tire. I was willing to pay for the service, as they always had to pull my vehicles into the garage in the past. I was in critical need of air in my tires according to the car dash alert. The person in the garage told me they ddidnt have outside air, which was fine with me, they have never had actual outside air since I started bring my vehicles in. Usually, just an air fill was free. If there was a patch needed then there was a fee. He tells me, when I ask if it can be filled in the garage they would Haaretz to take the tires off the car to put air in!!

What?!

I am no idiot and I have only taken my vehicles to them for new tires and to be blatantly lied to, to my face. Done. My girlfriend called in when I came home telling her my tires are still dangerously low on air due to weather and a possible bad valve, who knows since they refused service to me, and suddenly they remember they have Free air service and if the wheel needs patched $25.00.

I will not be using this company anymore for tire service or purchasing anything. I recommend if you are in the area, there are fuel stations a few miles away that offer free air and even mechanics that offer great service in the neighborhood.

This was egregious treatment and I wonder how they keep the shop doors open with legitimate business when they turn customers away at 2 in the afternoon. They weren't busy. The waiting area was clear, so why lie?!

I'd rather support any of the big brand chain tire stores than ever go back to this place that has been part of one of the better known tire chains since I was a child. Must be luck you are still in business.

Edit 1: for full disclosure, I will be following up with Tarik regarding this issue. I always follow up when a company reaches out.

Edit 2: full disclosure conclusion is that I contacted the business owner and we were able to discuss my concerns rationally, and he offered to make things right through another location. While I can't forgive the actions of the people at the location, and I will leave my original review up but also have you consider other locations could be better as management does respond to complaints very quickly and reasonably.

From part of a text with the mgmt:
"I truly am sorry that they treated you like this and this conduct is not acceptable to me at all we only grow with satisfaction from our customer and I don't accept the behavior of my techs on the day you came in and I want you to know this from me"

These guys are phenomenal! Since my first visit here, I haven't bought a tire anywhere else. Everyone that I have ever came in contact with has always been super helpful and far from the cliche male car repair shop guys that try to take advantage of unsuspecting female customers.
My very first visit was due to a flat tire that I was sure would need replaced. I drove to the shop and my car was in the bay within 15 minutes.....even on a pretty busy Saturday afternoon!! After about 10 minutes, someone brought my keys to the counter and I was ready for checkout. The guy handed me the keys, smiled and said " Your all set! Have a good day!"

Wait, what???? I ask what the total was and he said "Don't worry about it! Your tire was able to be sealed and your good to go" They didn't charge me a dime and definitely could have used the opportunity to do so.

They gained my trust that day over 3 years ago and I have been loyal since. On the occasions that I have had to get replacement tires, service is still equally as friendly and prices are very fair!! On top of that, they are super quick and open the car door for you! These are the types of things I always remember and keep me coming back. So whenever you are in need of tires, I HIGHLY recommend this shop!!

I have gotten two sets of tires from Katz, one downtown and one on 161. I quoted several places before heading to Katz and they have the best deals on tires around, and super fast service.