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If I forgot to add my Velocity membership number to my booking, can I add it to my booking online?

Yes. You can add your Velocity membership number to your Virgin Australia booking online before you fly. Simply visit virginaustralia.com, enter your details into the My Trips' tab on the right hand side and add in your booking reference (6 letters and no numbers) along with the surname on the booking then click “Manage”. From there you can add your Velocity membership number. 

Alternatively, you can download the Virgin Australia App, select “Trips” from the bottom selection panel. If your booking is not displaying in the Trip List, then proceed to click on “Add Trips” in the top right hand corner.. From here, you can click on your booking, look for the 3 dots in the top right corner and select “View Guest Details”. From there you can add your Velocity membership number to your booking. 

Provided the flight is eligible, Velocity Points will be automatically allocated to your nominated Velocity Account once the flight has been flown. If you are travelling with one of our airline partners, please call your booking agent or the airline directly to assist you with adding your Velocity membership number to your booking. Once your membership number has been added you will automatically earn Velocity Points for all eligible flights flown. 

View more articles: Account Maintenance


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Manage your account, anywhere, anytime.

Use your Velocity membership number and password to log in to My Velocity. Download the My Velocity app to access account information, special offers, your digital membership card and more.

  • Velocity app

    View your latest Account Activity and Offers. Shop the Velocity e-Store or set a trip goal.

    Velocity app

    View your latest Account Activity and Offers. Shop the Velocity e-Store or set a trip goal.

  • Membership Card

    Access your membership card via the Velocity app or add it to your wallet directly.

    Membership Card

    Access your membership card via the Velocity app or add it to your wallet directly.

  • My Velocity

    View your activity statement, claim missing Points, family benefits and more in My Velocity

    My Velocity

    View your activity statement, claim missing Points, family benefits and more in My Velocity


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Getting in contact

You can either call us or live chat with us. Live chat is only available to members who are logged in.

Australia
13 18 75
New Zealand
0800 230 875
Other international locations
+61 2 8667 5924
Membership Contact Centre operating hours:

Membership Enquiries

0800 - 2000 AEDT Monday to Friday

Flight Redemptions

0730 - 2230 AEDT 7 days a week

 

Membership feedback form

We are committed to providing outstanding customer service and exceeding your expectations. If there is any way in which you feel we can improve our service, we’d love to hear from you. All responses will be handled as per our Customer Feedback Process.

Learn more about Family benefits

Get more from being part of a family with Velocity and Virgin Australia. With things like Family Pooling, Points Transfer and Parental Pause, whether you're a solo traveler or a traveling family, we've got you covered!

Learn how to use your Velocity Points

From Reward Seats in the air with Virgin Australia and our Airline partners, to products on the ground with our retail partners, you can use your Velocity Points on a wide range of rewards.

Keep your feed up to speed

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I need help with a Virgin Australia enquiry

Couldn't find what you needed? For help and support related to Virgin Australia enquiries, head to the Virgin Australia help centre.