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Conference Participant Summary Resource


A Conference Participant Summary contains an overview of

  • metadata,
  • quality metrics, and
  • events

for a single participant of a conference call.

Using the Conference Participant Summary Resource, you can

(warning)

Warning

Voice Insights Advanced Features must be active to use this API Resource.


Conference Participant Summary properties

conference-participant-summary-properties page anchor

The following table details the properties of a single Conference Participant Summary instance.

Property nameTypeRequiredDescriptionChild properties
participant_sidSID<CP>Optional
Not PII

SID for this participant.

Pattern: ^CP[0-9a-fA-F]{32}$Min length: 34Max length: 34

labelstringOptional
PII MTL: 30 days

The user-specified label of this participant.


conference_sidSID<CF>Optional

The unique SID identifier of the Conference.

Pattern: ^CF[0-9a-fA-F]{32}$Min length: 34Max length: 34

call_sidSID<CA>Optional

Unique SID identifier of the call that generated the Participant resource.

Pattern: ^CA[0-9a-fA-F]{32}$Min length: 34Max length: 34

account_sidSID<AC>Optional

The unique SID identifier of the Account.

Pattern: ^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34

call_directionenum<string>Optional

Call direction of the participant; inbound or outbound.

Possible values:
inboundoutbound

fromstringOptional

Caller ID of the calling party.


tostringOptional

Called party.


call_statusenum<string>Optional

Call status of the call that generated the participant.

Possible values:
answeredcompletedbusyfailnoanswerringingcanceled

country_codestringOptional

ISO alpha-2 country code of the participant based on caller ID or called number.


is_moderatorbooleanOptional

Boolean. Indicates whether participant had startConferenceOnEnter=true or endConferenceOnExit=true.


join_timestring<date-time>Optional

ISO 8601 timestamp of participant join event.


leave_timestring<date-time>Optional

ISO 8601 timestamp of participant leave event.


duration_secondsintegerOptional

Participant durations in seconds.


outbound_queue_lengthintegerOptional

Add Participant API only. Estimated time in queue at call creation.


outbound_time_in_queueintegerOptional

Add Participant API only. Actual time in queue in seconds.


jitter_buffer_sizeenum<string>Optional

The Jitter Buffer Size of this Conference Participant. One of large, small, medium or off.

Possible values:
largesmallmediumoff

is_coachbooleanOptional

Boolean. Indicated whether participant was a coach.


coached_participantsarray[string]Optional

Call SIDs coached by this participant.


participant_regionenum<string>Optional

Twilio region where the participant media originates.

Possible values:
us1us2au1br1ie1jp1sg1de1

conference_regionenum<string>Optional

The Conference Region of this Conference Participant. One of us1, us2, au1, br1, ie1, jp1, sg1 or de1.

Possible values:
us1us2au1br1ie1jp1sg1de1

call_typeenum<string>Optional

The Call Type of this Conference Participant. One of carrier, client or sip.

Possible values:
carrierclientsip

processing_stateenum<string>Optional

Processing state of the Participant Summary. Will be in_progress while data is being aggregated, timeout if Twilio couldn't process the summary in 24hrs, and complete once aggregations and analysis has ended.

Possible values:
completein_progresstimeout

propertiesobjectOptional

Participant properties and metadata.


eventsobjectOptional

Object containing information of actions taken by participants. Contains a dictionary of URL links to nested resources of this Conference Participant.


metricsobjectOptional

Object. Contains participant call quality metrics.


urlstring<uri>Optional

The URL of this resource.


Get a Conference Participant Summary

get-a-conference-participant-summary page anchor
GET https://insights.twilio.com/v1/Conferences/{ConferenceSid}/Participants/{ParticipantSid}

Path parameters

path-parameters page anchor
Property nameTypeRequiredPIIDescription
ConferenceSidSID<CF>required

The unique SID identifier of the Conference.

Pattern: ^CF[0-9a-fA-F]{32}$Min length: 34Max length: 34

ParticipantSidSID<CP>required

The unique SID identifier of the Participant.

Pattern: ^CP[0-9a-fA-F]{32}$Min length: 34Max length: 34
Property nameTypeRequiredPIIDescription
EventsstringOptional

Conference events generated by application or participant activity; e.g. hold, mute, etc.


MetricsstringOptional

Object. Contains participant call quality metrics.

Get a Conference Participant SummaryLink to code sample: Get a Conference Participant Summary
1
// Download the helper library from https://www.twilio.com/docs/node/install
2
const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4
// Find your Account SID and Auth Token at twilio.com/console
5
// and set the environment variables. See http://twil.io/secure
6
const accountSid = process.env.TWILIO_ACCOUNT_SID;
7
const authToken = process.env.TWILIO_AUTH_TOKEN;
8
const client = twilio(accountSid, authToken);
9
10
async function fetchConferenceParticipant() {
11
const conferenceParticipant = await client.insights.v1
12
.conferences("CFXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX")
13
.conferenceParticipants("CPXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX")
14
.fetch();
15
16
console.log(conferenceParticipant.participantSid);
17
}
18
19
fetchConferenceParticipant();

Output

1
{
2
"participant_sid": "CPXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
3
"label": null,
4
"conference_sid": "CFXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
5
"call_sid": "CAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
6
"account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
7
"call_direction": "outbound",
8
"from": "+10000000000",
9
"to": "+1000000001",
10
"call_status": "completed",
11
"country_code": "US",
12
"is_moderator": true,
13
"join_time": "2021-10-08T02:58:59Z",
14
"leave_time": "2021-10-08T03:00:02Z",
15
"duration_seconds": 64,
16
"outbound_queue_length": 0,
17
"outbound_time_in_queue": 965,
18
"jitter_buffer_size": null,
19
"is_coach": false,
20
"coached_participants": null,
21
"participant_region": "us1",
22
"conference_region": "us1",
23
"call_type": "carrier",
24
"processing_state": "complete",
25
"properties": {
26
"start_conference_on_enter": false,
27
"end_conference_on_exit": false,
28
"play_early_media": false,
29
"enter_muted": true,
30
"beep_on_enter": false,
31
"beep_on_exit": false
32
},
33
"events": {
34
"mute": [
35
1633705131000
36
]
37
},
38
"metrics": {
39
"inbound": {
40
"total_packets_lost": 0,
41
"total_packets_received": 49,
42
"packet_loss_percentage": 0,
43
"jitter": {
44
"avg": 0.34,
45
"max": 0.53
46
},
47
"latency": {
48
"avg": 0,
49
"max": 0
50
},
51
"mos": 4.4
52
},
53
"outbound": {
54
"total_packets_lost": 0,
55
"total_packets_received": 126,
56
"packet_loss_percentage": 0,
57
"jitter": {
58
"avg": 0.01,
59
"max": 0.01
60
},
61
"latency": {
62
"avg": 0,
63
"max": 0
64
},
65
"mos": 4.4
66
}
67
},
68
"url": "https://insights.twilio.com/v1/Conferences/CFaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Participants/CPaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
69
}

Get multiple Participant Summaries for a Conference

get-multiple-participant-summaries-for-a-conference page anchor
GET https://insights.twilio.com/v1/Conferences/{ConferenceSid}/Participants

Property nameTypeRequiredPIIDescription
ConferenceSidSID<CF>required

The unique SID identifier of the Conference.

Pattern: ^CF[0-9a-fA-F]{32}$Min length: 34Max length: 34
Property nameTypeRequiredPIIDescription
ParticipantSidstringOptional

The unique SID identifier of the Participant.


LabelstringOptional

User-specified label for a participant.


EventsstringOptional

Conference events generated by application or participant activity; e.g. hold, mute, etc.


PageSizeintegerOptional

How many resources to return in each list page. The default is 50, and the maximum is 1000.

Minimum: 1Maximum: 1000

PageintegerOptional

The page index. This value is simply for client state.

Minimum: 0

PageTokenstringOptional

The page token. This is provided by the API.

Get multiple Participant Summaries for a ConferenceLink to code sample: Get multiple Participant Summaries for a Conference
1
// Download the helper library from https://www.twilio.com/docs/node/install
2
const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4
// Find your Account SID and Auth Token at twilio.com/console
5
// and set the environment variables. See http://twil.io/secure
6
const accountSid = process.env.TWILIO_ACCOUNT_SID;
7
const authToken = process.env.TWILIO_AUTH_TOKEN;
8
const client = twilio(accountSid, authToken);
9
10
async function listConferenceParticipant() {
11
const conferenceParticipants = await client.insights.v1
12
.conferences("CFaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")
13
.conferenceParticipants.list({ limit: 20 });
14
15
conferenceParticipants.forEach((c) => console.log(c.participantSid));
16
}
17
18
listConferenceParticipant();

Output

1
{
2
"meta": {
3
"page": 0,
4
"page_size": 25,
5
"first_page_url": "https://insights.twilio.com/v1/Conferences/CFaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Participants?PageSize=25&Page=0",
6
"previous_page_url": null,
7
"url": "https://insights.twilio.com/v1/Conferences/CFaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Participants?PageSize=25&Page=0",
8
"next_page_url": null,
9
"key": "participants"
10
},
11
"participants": [
12
{
13
"participant_sid": "CPaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
14
"label": null,
15
"conference_sid": "CFaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
16
"call_sid": "CAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
17
"account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
18
"call_direction": "outbound",
19
"from": "+10000000000",
20
"to": "+10000000001",
21
"call_status": "completed",
22
"country_code": "US",
23
"is_moderator": true,
24
"join_time": "2021-10-08T02:58:51Z",
25
"leave_time": "2021-10-08T02:59:55Z",
26
"duration_seconds": 65,
27
"outbound_queue_length": 0,
28
"outbound_time_in_queue": 3361,
29
"jitter_buffer_size": null,
30
"is_coach": false,
31
"coached_participants": null,
32
"participant_region": "us1",
33
"conference_region": "us1",
34
"call_type": "carrier",
35
"processing_state": "complete",
36
"properties": {
37
"start_conference_on_enter": true,
38
"end_conference_on_exit": false,
39
"play_early_media": true,
40
"enter_muted": false,
41
"beep_on_enter": false,
42
"beep_on_exit": false
43
},
44
"metrics": {
45
"inbound": {
46
"total_packets_lost": 0,
47
"total_packets_received": 70,
48
"packet_loss_percentage": 0,
49
"jitter": {
50
"avg": 0.41,
51
"max": 0.84
52
},
53
"latency": {
54
"avg": 0,
55
"max": 0
56
},
57
"mos": 4.4
58
},
59
"outbound": {
60
"total_packets_lost": 0,
61
"total_packets_received": 126,
62
"packet_loss_percentage": 0,
63
"jitter": {
64
"avg": 0.01,
65
"max": 0.01
66
},
67
"latency": {
68
"avg": 0,
69
"max": 0
70
},
71
"mos": 4.4
72
}
73
},
74
"events": null,
75
"url": "https://insights.twilio.com/v1/Conferences/CFaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Participants/CPaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
76
},
77
{
78
"participant_sid": "CPaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaab",
79
"label": null,
80
"conference_sid": "CFaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
81
"call_sid": "CAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaab",
82
"account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
83
"call_direction": "outbound",
84
"from": "+10000000000",
85
"to": "+10000000002",
86
"call_status": "completed",
87
"country_code": "US",
88
"is_moderator": true,
89
"join_time": "2021-10-08T02:58:52Z",
90
"leave_time": "2021-10-08T02:59:54Z",
91
"duration_seconds": 63,
92
"outbound_queue_length": 0,
93
"outbound_time_in_queue": 321,
94
"jitter_buffer_size": null,
95
"is_coach": false,
96
"coached_participants": null,
97
"participant_region": "us1",
98
"conference_region": "us1",
99
"call_type": "carrier",
100
"processing_state": "complete",
101
"properties": {
102
"start_conference_on_enter": false,
103
"end_conference_on_exit": false,
104
"early_media": false,
105
"enter_muted": true,
106
"beep_on_enter": false,
107
"beep_on_exit": false
108
},
109
"metrics": {
110
"inbound": {
111
"total_packets_lost": 0,
112
"total_packets_received": 16,
113
"packet_loss_percentage": 0,
114
"jitter": {
115
"avg": 0.26,
116
"max": 0.45
117
},
118
"latency": {
119
"avg": 0,
120
"max": 0
121
},
122
"mos": 4.4
123
},
124
"outbound": {
125
"total_packets_lost": 0,
126
"total_packets_received": 42,
127
"packet_loss_percentage": 0,
128
"jitter": {
129
"avg": 0.03,
130
"max": 0.08
131
},
132
"latency": {
133
"avg": 0,
134
"max": 0
135
},
136
"mos": 4.4,
137
"tags": [
138
"silent"
139
]
140
}
141
},
142
"events": {
143
"mute": [
144
1633705131000
145
]
146
},
147
"url": "https://insights.twilio.com/v1/Conferences/CFaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Participants/CPaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaab"
148
}
149
]
150
}
Get multiple Participant Summaries for a Conference filtered by LabelLink to code sample: Get multiple Participant Summaries for a Conference filtered by Label
1
// Download the helper library from https://www.twilio.com/docs/node/install
2
const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4
// Find your Account SID and Auth Token at twilio.com/console
5
// and set the environment variables. See http://twil.io/secure
6
const accountSid = process.env.TWILIO_ACCOUNT_SID;
7
const authToken = process.env.TWILIO_AUTH_TOKEN;
8
const client = twilio(accountSid, authToken);
9
10
async function listConferenceParticipant() {
11
const conferenceParticipants = await client.insights.v1
12
.conferences("CFaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")
13
.conferenceParticipants.list({
14
label: "PXXXXX",
15
limit: 20,
16
});
17
18
conferenceParticipants.forEach((c) => console.log(c.participantSid));
19
}
20
21
listConferenceParticipant();

Output

1
{
2
"meta": {
3
"page": 0,
4
"page_size": 25,
5
"first_page_url": "https://insights.twilio.com/v1/Conferences/CFaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Participants?Label=client&PageSize=25&Page=0",
6
"previous_page_url": null,
7
"url": "https://insights.twilio.com/v1/Conferences/CFaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Participants?Label=client&PageSize=25&Page=0",
8
"next_page_url": null,
9
"key": "participants"
10
},
11
"participants": [
12
{
13
"participant_sid": "CPaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
14
"conference_sid": "CFaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
15
"call_sid": "CAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
16
"account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
17
"call_direction": "outbound",
18
"from": "+10000000000",
19
"to": "+10000000001",
20
"call_status": "completed",
21
"country_code": "US",
22
"is_moderator": true,
23
"join_time": "2021-10-08T02:58:51Z",
24
"leave_time": "2021-10-08T02:59:55Z",
25
"duration_seconds": 65,
26
"label": "client",
27
"outbound_queue_length": 0,
28
"outbound_time_in_queue": 3361,
29
"jitter_buffer_size": null,
30
"is_coach": false,
31
"coached_participants": null,
32
"participant_region": "us1",
33
"conference_region": "us1",
34
"call_type": "carrier",
35
"processing_state": "complete",
36
"properties": {
37
"start_conference_on_enter": true,
38
"end_conference_on_exit": false,
39
"play_early_media": true,
40
"enter_muted": false,
41
"beep_on_enter": false,
42
"beep_on_exit": false
43
},
44
"metrics": {
45
"inbound": {
46
"total_packets_lost": 0,
47
"total_packets_received": 70,
48
"packet_loss_percentage": 0,
49
"jitter": {
50
"avg": 0.41,
51
"max": 0.84
52
},
53
"latency": {
54
"avg": 0,
55
"max": 0
56
},
57
"mos": 4.4
58
},
59
"outbound": {
60
"total_packets_lost": 0,
61
"total_packets_received": 96,
62
"packet_loss_percentage": 0,
63
"jitter": {
64
"avg": 0.01,
65
"max": 0.01
66
},
67
"latency": {
68
"avg": 0,
69
"max": 0
70
},
71
"mos": 4.4
72
}
73
},
74
"events": null,
75
"url": "https://insights.twilio.com/v1/Conferences/CFaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Participants/CPaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa"
76
}
77
]
78
}

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