Contact the National Revenue Center (NRC) at TTB
Types of Businesses Serviced by the NRC • Reasons to Contact NRC • Application Status • Frequently Mentioned Pages
• Contact Us Online • Secure Email Communication with TTB / Encrypted Email • Contact Us by Telephone
• Tips When Contacting Customer Service • Contact Us by Fax • Contact Us by Mail • Puerto Rico & Virgin Islands Contact Information
Beer
- Brewery
- Brew Pub
- Microbrewery
- Sake Plant
Distilled Spirits
- Distilled Spirits Plant
- Alcohol Fuel Plant
Firearms and Ammunition (Subject to the Federal Firearms and Ammunition Excise Tax (FAET))
- Manufacturer
- Importer
Importing, Wholesaling and/or Exporting Beverage Alcohol for Commercial Purposes
- Wine
- Beer
- Distilled Spirits
Industrial Alcohol/Spirits
- Manufacturer of Non-Beverage Products (MNBP)
- Tax Free Alcohol User
- Specially Denatured Alcohol Dealer or User
Special (Occupational Tax)
- Special (Occupational) Taxes (Tax stamp)
- Alcohol Retail Establishment (Businesses selling carry out alcohol beverage products, including a bar, restaurant, convenience store, etc.)
- Also, please contact your state and local agencies for license and operating information
Tobacco
- Importer or Manufacturer of Tobacco Products or Processed Tobacco
(including processed tobacco, cigarette papers and tubes, other than retail) - Export Warehouse Proprietor
Wine
- Winery
- Bonded Wine Cellar
- Taxpaid Wine Bottling House
- Vinegar Plant
Reasons to Contact NRC
• Permits Online
• Permits/Notices/Registrations ?
• Pay.gov
• Alcohol & Tobacco excise tax returns and operational reports
• Special Occupational Tax (SOT)
• Firearms and ammunition excise tax (FAET) returns
• Claims
• Proof of export
• Alcohol Dealer Registration
Application Status
To check the status of an application:
- Check the status of my Permit application by logging into my Permits Online account
- Check the status of my COLAs Online label application
- Check the status of my Formulas Online formula application
To see average application processing times:
- New Permit Applications – Online Processing Times
- Processing Times for Label Applications
- Processing Times for Beverage Alcohol Formulas
- Processing Times for COLAs Online and Formulas Online Registrations
Frequently Mentioned Pages
These pages are often given by our customer service representatives in response to customer questions:
Determine Permit Type and Qualify with TTB ?
Applying for a New Permit ?
Permits Online Help Center ?
- Permits Online Help Center
- Preview Applications for New Permits, Registrations, and Notices
- How to Check the Status of your Permit Application
- View a Copy of your Approved Permit, Registration, or Notice
- Have Records for Applications Filed on Paper Linked to your Permits Online Account
- How to Amend an Approved Permit, Registration, or Notice using Permits Online
- Choosing which Records to Amend
- Preview Applications for Amendments
Staying Complaint with TTB ?
Importing Beverage Alcohol
- Importing Bottled Alcohol Beverages into the United States
- Personal Importation of Beverage Alcohol Products
Electronic Code of Federal Regulations
Contact Us Online
Contact the NRC via Email
Submit an Online Claim
Submit Financial Relief Contact Request Online
Submit Tax Simplification Pilot - Beer Contact Request Online
Secure Email Communication with TTB / Encrypted Email
- TTB Secure Email Message Center
- Learn More about Secure Email Communication at TTB
- How to Register Your Email with TTB-Zix
Contact Us by Telephone
National Revenue Center: Toll-Free 877-882-3277 / 877-TTB-FAQS
Call Center Hours: 8 a.m. to 5 p.m. EST, Monday through Friday (except for federal holidays)
When calling, please select from the following menu options:
• Option 1 - Application Status ?
• Option 2 - Compliance Notice ?
• Option 3 - CBMA
• Option 4 – For all Other Options
Option 1 - Disasters ?
Option 2 - Dial 5-Digit Extension ?
Option 3 - Permits Online Unlock ?
Option 4 - Applications/Permits Assistance ?
Option 5 - Tax ?
Option 8 - For all Other Options
Option 9 - Repeat the Options
Tips When Contacting Customer Service
- If you request a Call-back (reserve your place in line) make sure you follow all instructions. You must press ‘#’ after recording your message and follow the prompts. We will have no record of your request if you do not follow the prompts.
- Leaving multiple phone and email messages on the same day may delay our response.
- Before you call, make sure you have the proper information, such as an email address, Employer Identification Number (EIN), etc.
- You must have signing authority or power of attorney to discuss company specific information with us.
Contact Us by Fax
Our fax number is: 202-453-2979
Alcohol and Tobacco Tax and Trade Bureau
National Revenue Center
550 Main Street
Suite 8970
Cincinnati, OH 45202-3222
Mailing Address: Alcohol & Tobacco Excise Tax Returns (Not Puerto Rico Returns)
TTB
Excise Tax
P.O. Box 790353
St. Louis, MO 63179-0353
Mailing Address: ALL Alcohol & Tobacco Operational Reports
Alcohol and Tobacco Tax and Trade Bureau
National Revenue Center
550 Main Street
Room 8970
Cincinnati, OH 45202-3222
Mailing Address: Firearms and Ammunition Excise Tax Returns
TTB
Excise Tax
P.O. Box 979055
St. Louis, MO 63197-9000
Puerto Rico & Virgin Islands Contact Information
Alcohol & Tobacco Tax & Trade Bureau
Puerto Rico Operations
Torre Chardon
350 Ave Carlos Chardon, Suite 310
San Juan, PR 00918-2156
For Issues with P.R/V.I Permit Applications and Taxes
Telephone: 787-766-5584
Fax: 787-766-6426
Trade Investigations Division
Telephone: 202-453-3164