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UKG Pro

UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Video Reviews

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UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ukg.com/contact#contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Namely?

Namely offers a cloud-based HR platform for integrated core and specialized HR services, including time and employee performance management and onboarding processes.

What is Justworks?

Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.4
Avg 7.9

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.7
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.3
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.6
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.8
Avg 7.9

HR Reporting

Pre-built and custom reports, and integration with external data.

7.9
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.7
Avg 8.1

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

8
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.2
Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8.8
Avg 8.0

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.4
Avg 7.9
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
 Show More
UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
 Show More
We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1426)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have harnessed UKG Pro for an array of HR functions which includes managing payroll, overseeing benefits administration, and facilitating human capital management. The software also manages tasks such as onboarding new employees, tracking staff time, integrating benefits into operations, and overall streamlining HR processes. Capabilities include executing payroll, managing employees, and producing BI reports. UKG Pro can also handle tasks like tax reporting and payments. UKG Pro can also promote employee performance by conducting reviews and compensation evaluations.

Employee Data Management: Users have praised the system's employee data management capabilities, which facilitate organization and access to critical information. Users appreciate features such as customizable fields and reports that enhance data visibility and decision-making processes.

Payroll Processing: Reviewers across multiple feedbacks have highlighted the payroll processing feature for its efficiency, accuracy, and user-friendly interface. Manual errors can be reduced by automating complex payroll tasks and calculations thus accelerating the entire payment process.

Flexible Configurability: Many customers have lauded the system's flexibility and configurability options, allowing them to tailor settings, fields, and rules according to their unique organizational requirements. This adaptability allows users to align the system with specific business needs, enhancing overall operational effectiveness.

Outdated User Interface: Users have criticized the software's user interface as outdated, specifically pointing out issues with design elements, confusing wording choices, and poor grouping that collectively hinder efficient navigation within the system.

Lack of Functionality: Reviewers have expressed significant dissatisfaction with the limited functionality offered by the software. Users seek additional features and capabilities to be integrated into the platform to better align with their evolving needs and requirements.

Inadequate Reporting Feature: Users have expressed their disappointment with the reporting feature, describing it as slacking in both effectiveness and user-friendliness.

Reviews

(1-25 of 936)

Great HRIS and payroll system!

Rating: 10 out of 10
July 12, 2024
Verified User
Vetted Review
Verified User
UKG Pro
4 years of experience
UKG Pro (formerly Ultimate Software UltiPro) is being used as our HRIS and payroll system across the whole organization. The business intelligence reporting addresses so much of our HR and payroll data. We have created manager and BD dashboards for transparency across groups. We have also created many reports for our managers to view. I absolutely love the BI feature and support.
  • UltiUniversity--a plethora of trainings offered
  • Customer Success Portal--great support
  • Business Intelligence--awesome reporting package
  • Mobile App--our employees love this feature
Great HRIS and payroll system! The BI reporting is fantastic. I love all of the training opportunities that are provided. The conferences are a great learning and networking opportunity. I attended the conference in March 2020, and I thoroughly enjoyed my time.

UKG Pro

Rating: 9 out of 10
July 03, 2024
GC
Vetted Review
Verified User
UKG Pro
10 years of experience
[...] uses the Payroll and HR system as well as the onboarding software and UKG Pro Time Management (UTM). [...] also utilizes the mobile app for those employees who work off campus on assignment. My personal use is for our biweekly payroll processing. Reports are also created annually to use with our annual audit and 990 preparation.
  • The ability to edit data for payroll adjustments directly on the employee's check during payroll processing. This saves a lot of time and headache.
  • The detail that UKG Pro Time Management (UTM) can provide is great.
  • The ability as a super admin to turn on an off access to various parts of the system.
It is a very powerful software that provides a great tool to manage payroll and HR.

UKG Pro is an excellent tool.

Rating: 9 out of 10
July 02, 2024
Verified User
Vetted Review
Verified User
UKG Pro
9 years of experience
I use it to clock in and out, view hours, request time off, view pay statements, view W-2, fill out yearly reviews, and use the Employee Directory. Working in the IT Department, I also support the application on phones for other users.
  • Keeps track of time.
  • Easily request time off.
  • Easily lookup pay history.
UKG Pro is really great for time keeping. Clocking in and out, requesting time off are very easy and straightforward. We have had problems with the application on phones, but I feel that the UKG Developers have worked all of those problems out.

UKG Pro Best System out there

Rating: 10 out of 10
July 02, 2024
Verified User
Vetted Review
Verified User
UKG Pro
6 years of experience
We use UKG Pro Core HR, Payroll, Benefits Admin, WFM, Recruiting, Onboarding, and Performance Management. By using these modules everything is seamless and makes Admin and Employee process easy. By having access to our Benefit File Feeds makes life a lot easier to confirm if an employee went over to the carrier.
  • Customer Support
  • Reporting
  • User Friendly
  • Mobile App
  • Never paying extra
UKG Pro customer support is amazing. They really dedicate their time to helping you solve your issue.

BI Reporting is by far the best reporting system i have ever used. Everything is reportable and can have all reports run a schedule to be sent out to different areas of the business.

UKG Pro Review

Rating: 10 out of 10
June 26, 2024
Verified User
Vetted Review
Verified User
UKG Pro
10 years of experience
We currently use UKG Pro for benefits enrollment, reporting, billing, Payroll, time management, and vendor integration.
  • Benefits Enrollment
  • Reporting
  • Time Management
  • Auditing Tools
UKG Pro is the first HRIS system that has all systems combined into one. I don't have to go to multiple software locations and combine the information.

The Ultimate Choice: Ultimate Software

Rating: 9 out of 10
June 25, 2024
CD
Vetted Review
Verified User
UKG Pro
10 years of experience
Our entire organization uses UltiPro for time management, HR/Payroll core, Recruiting, Onboarding and Reporting as well as Benefits Administration.
  • HR/Payroll Core
  • Time Management
  • Recruiting
  • Performance Mgt
  • Reporting
  • Onboarding
Good products. Customer Service however in the last 2 years has fallen short of expectations. Cases sit idle for weeks with no one responding to them, even after contact your Acct Mgr or Rapid Response to assist in moving the case forward or getting assistance.

Great Experience

Rating: 10 out of 10
June 25, 2024
UKG is used in our payroll process as well as for adding new hires and keeping track of our employees' records. Through UKG we keep up with employees' time and attendance as well as accruals. I am able to run all sorts of reports needed from birthdays to anniversaries to employee rosters, etc. If we have audits and they need active employees census reports, it is easily done through UKG. Employees benefits and open enrollment are also processed through UKG.
  • Love the Payroll Chats - when in need of assistance they are really well trained to have patience and guide me through my confusion.
  • WebEx training is very well organized and understood.
  • UltiPro keeps us posted on upcoming updates/changes and WebEx training.
  • Very User Friendly program.
  • Our Executive Manager assigned to us is phenomenal. He is always a great person to work with and if I do not know who to contact, he is always able to assist me.
UKG is a user-friendly website and navigation from one area to the another is never confusing. Love that we are able to the Classic dashboard, as well as the modern one.

UKG Pro - Great for Larger Organizations.

Rating: 9 out of 10
June 25, 2024
Verified User
Vetted Review
Verified User
UKG Pro
1 year of experience
Although I was not part of the team procuring UKG Pro for the organization, I used it as an HR administrator. I used it to access employee information, benefits information, and effective dates. I also used it to take time off and view the organizational chart. I am currently using BambooHR, which is my preferred human resources software.
  • Benefits management.
  • Performance Reviews (360).
  • Payroll
UKG Pro is great for payroll, direct deposit, benefits management, and compliance training and has good reporting features. BambooHR is much better for hiring as they have a robust Applicant Tracking System with a talent pool feature. The scalability of UKR Pro is a huge benefit and works for larger companies.

UKG Pro for multi company use - holding company's perspective.

Rating: 8 out of 10
June 11, 2024
Verified User
Vetted Review
Verified User
UKG Pro
4 years of experience
We use UKG Pro for payroll, HRIS, recruiting, onboarding, benefits, timekeeping, performance reviews, and report writing/ statistical analysis. Our employees use UKG Pro for self-service to view their pay stubs, request PTO time, complete self-reflection in performance reviews, and complete benefits enrollments. Managers use UKG Pro to approve hours worked PTO requests, conduct performance reviews, and strategically plan their human capital.
  • They have an incredible payroll processing part of their system. It is very easy to process payroll and open a payroll check to make any necessary updates.
  • They have a very robust custom report writing section powered by IMB Cognos analytics. Users can slice and dice the data in many different ways and create scheduled reports.
  • The performance review section of UKG is very robust. It is easy for HR professionals to monitor the status of the performance reviews and see if there is disagreement between supervisors and employees.
In terms of HRCM systems, UKG is one of the better ones and is well known. However, for ancillary products such as benefits, time and attendance, and report writing, it is not their proprietary software but rather an interface/API with other vendors' software that can cause issues with data accuracy and integrity.

UKG Pro is the way to go!

Rating: 10 out of 10
May 23, 2024
Verified User
Vetted Review
Verified User
UKG Pro
2 years of experience
We utilize UKG Pro's full suite of products, including HCM, Benefits, Pay, Talent Acquisition, Reporting, and more! As a fast-growing company, we needed a product that could customize and grow with us while providing valuable metrics and analytics in a way that can be quickly processed visually.
  • Process Wizards, linking processes/steps that make sense.
  • Reportability. People Analytics provides a wealth of information.
  • Security. Role and qualifier based security in addition to MFA.
UKG Pro is versatile, customizable, and easy to import/export data with other systems. It also has great reporting tools and lots of information available in the UKG Community.

UKG Pro review

Rating: 10 out of 10
May 21, 2024
Verified User
Vetted Review
Verified User
UKG Pro
2 years of experience
We use UKG Pro for all of our scheduling and timekeeping issues. We are in the process of systemizing our timekeeping, scheduling and productivity management.
  • Provides great visibility to resources
  • allows the operators to make real time decision
  • allowed employees to have visibility at their fingertips
UKG Pro is well suited to support our scheduling and timekeeping needs. As a system we have been tying to get our departments to use it in a more consistent way and this product is helping. We are just learning how productivity will improve our efficiencies. Seems as though our operators were not encouraged by extensions as much and felt the EPIC product was better however being in HR I thought it was very good.

UKG Pro Works for Me!

Rating: 10 out of 10
May 20, 2024
JH
Vetted Review
Verified User
UKG Pro
15 years of experience
UKG Pro is a our HRIS system which is used for Payroll and Benefits management. We have several of the modules to address workforce management, learning, performance and document management. UKG Pro assists us with the various facets of managing our employees and the HR functions. We have enjoyed the seamless interaction between the various modules which allows for easy integration and use of the product.
  • Integrates well between the modules
  • Benefits management
  • Open Enrollment
  • Employee Self Service
  • Online community for users
  • Rapid Response support for payroll processing
  • Online training resources
UKG Pro is the only HRIS system that I have worked with. I have found it to be very intuitive to learn and use. UKG is always enhancing and updating the features based on suggestions from the user community. I would expect that it would work well with any organization, but it is key that it is implemented according to how you need to use it.

UKG Pro Review 2024

Rating: 7 out of 10
February 26, 2024
Verified User
Vetted Review
Verified User
UKG Pro
4 years of experience
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do understand that we are going to have to change Time management because it's no longer supported. We also need to add a scheduling tool.
  • Good source of Employee data;
  • Reports are fairly wasy to use
  • Our Executive Account Manager is great to work with
Again, the tool is good, user friendly but its the support that is lacking.

UKG

Rating: 9 out of 10
February 23, 2024
Verified User
Vetted Review
Verified User
UKG Pro
5 years of experience
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
  • I like the flexibility BI gives for reporting
  • I like the "payroll processing" functionality compared to Namely or ADP
  • Even though the amendment process can be lengthy, I like how easy UKG makes it to make payroll adjustments
Overall I am very happy with UKG. I do not have a ton of experience to compare it to. We used Namely before implementing to UKG and UKG is a lot more robust. I have a little experience with ADP. I prefer the payroll processing to either one of those other systems.

UKG review.

Rating: 4 out of 10
February 22, 2024
MT
Vetted Review
Verified User
UKG Pro
2 years of experience
We use UKG Pro to process the agency's semi-monthly payroll. When we have issues, we use to call the rapid response team and create a case number. We used Paychex before and assigned one person to help us to solve issues. With UKG, sometimes we need to wait for a day or two before someone gets back to us to help us solve the problem.
  • Technical support team usually help us to solve problems.
  • The payroll allocations report is helpful and saves us time in preparing payroll journal entries.
UKG did well when we had issues with employees working for both agencies. We called the Rapid Response Team, and they fixed those issues on their back end. Another example is with the Amended W-2 form; they gave us instructions to do it ourselves, but it was not working, and need to make phone calls to get help.

UKG Pro Review

Rating: 10 out of 10
February 21, 2024
Verified User
Vetted Review
Verified User
UKG Pro
11 years of experience
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO Tracking/Managing, Reviews etc.
  • Proving us with a very involved Executive Relationship Manager
  • Working with us as a more team approach
  • [A... I...] - incredible partner
It would be a great system if you're a larger company, with multiple state/country payroll and have a do-it youself mindset. If you are smaller, or don't have the bandwidth, UKG Pro might not be the best fit

Great functionality for price

Rating: 8 out of 10
February 21, 2024
Verified User
Vetted Review
Verified User
UKG Pro
25 years of experience
We use UKG for payroll and HR administration
  • Manage performance reviews
  • Manage the annual salary increase process
  • Work flow management for various processes (job changes, new hire orientation, off-boarding)
Good for HR master data storage and interface to payrolls (legacy time and attendance and labor reporting).

Strong Product.

Rating: 8 out of 10
January 29, 2024
Verified User
Vetted Review
Verified User
UKG Pro
1 year of experience
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize the UKG Pro recruiting and onboarding. UKG Pro gives me the ability to drill down into the organization and create helpful reports for measuring turnover, retention, etc.
  • Security is very good at keeping the date hard to access if you do not have proper authentication to access it.
  • Relatively easy to run organizational reports ad hoc or scheduled.
  • Can combine various functions together, time keeping, recruiting, etc.
It is a strong system made for large organizations, definitely not a small business tool. UKG Pro stands up well to other systems in its class and, if set up properly, can be a very useful and successful system for most organizations. Do not try to over-customize it and make it do things that it was not set up to do; this is where the system gets a bad rap but should not since it is not being allowed to operate optimally.

UKG - Valuable Asset Software

Rating: 10 out of 10
November 27, 2023
MR
Vetted Review
Verified User
UKG Pro
25 years of experience
We utilize UKG for Talent Management, Human Resources, Benefits and LMS. The system allows for robust features that provides that great employee experience.
  • Electronic Onboarding
  • Dashboard Features
  • Employee Mobile App
UKG allows us to efficiently manage our processes and the evolving needs of our organization.

Automate Your HR & Payroll with UKG Pro.

Rating: 7 out of 10
November 14, 2023
JF
Vetted Review
Verified User
UKG Pro
5 years of experience
We use UKG Pro for HR, Timekeeping, and Payroll. We moved from using three separate products to UKG in order to streamline.
  • UKG Pro has allowed us to better automate our payroll processing.
  • UKG Pro has helped us become a more paper-free organization.
  • UKG Pro allows us to customize the solution to meet our growing and evolving business needs.
Overall, UKG Pro has been a worthwhile investment for our company. It fits our current needs and has the functionality to continue to improve our business processes, given the time to learn and implement new pieces. I wish we could be on one system only (instead of Pro and Workforce Management for the time), but I've been told with our company size, that would not be wise. I hope future developments and releases will allow all customers to have a unified experience.

UKG Pro Changes Lives in the Auto Industry.

Rating: 9 out of 10
November 14, 2023
Verified User
Vetted Review
Verified User
UKG Pro
5 years of experience
I have every platform with UKG except for Learning and People Assist. I use all things UKG Pro for my everyday job, from hire to retirement and timekeeping to payroll. Our latest implementation, UKG Dimensions, helped us to get our managers off of their PCs and back on the floor with their teammates.
  • UKG Employee Portal is very user friendly.
  • Payroll is seamless.
  • Timekeeping can handle complex rules.
UKG Pro is great for our employees. It is easy to use and has everything they need. It is less user-friendly for the Admins. We have to place tickets for everything we need to do, and they charge us $4,000 or more for each SR we create.

A good product that can become better.

Rating: 8 out of 10
November 14, 2023
SP
Vetted Review
Verified User
UKG Pro
1 year of experience
Superior Grocers uses UKG Core, Pro Workforce Management, Recruiting, Onboarding, Benefits Admin, Performance Review, Attestation, Schedule & Forecasting, and Document Management. Our biggest challenge has been the separation between Core, Benefits Admin, and Plan Source. It seems that we are dealing with three different worlds, especially between Benefit Admin and Plan Source. To be more specific, Plan Source picks up the detection date when a change has been made in UKG Core instead of the effective date. Another item is with UKG Pro Workforce Management and employees being able to modify their punches. I think it is a great feature to allow our employees to add their missing punches using their mobile or PC, but we have discovered that our employees are modifying their existing punches. The Function Access Profile does not allow you the option to select whether you want your employees to add, delete, or modify. I am a big fan of UKG products, and I believe with a little attention to these items, UKG customers like myself will be highly satisfied.
  • The job code, salary change and address/email workflows work great.
  • Payroll Gateway is a wonderful products that has made finalizing payroll easy.
  • Approval of Timecards.
This scenario is related to implementation. During implementation, I had to create over 1,500 rules to later discover that I could have used the import tool and saved myself hours and hours of labor if someone had only taken the time to show me how to upload one rule.

Partner for Life - Setting you up for Success

Rating: 10 out of 10
November 08, 2023
BH
Vetted Review
Verified User
UKG Pro
7 years of experience
UKG Pro is the HRIS platform that manages our people data across the organization. We were seeking a unified solution to eliminate issues with disparate systems. UKG Pro helped simplify processes, allowed the HR team to become more strategic, automated workflow to reduce data errors and introduced self-service to our associates.
  • Training is offered at no additional cost. You have 24/7 access to webinars, quick tours, documentation, etc. which really helps you become more invested in UKG Pro.
  • Customer support is superior. You have access to knowledge experts who are interested in your successful use of UKG Pro.
  • The UKG Pro user interface is intuitive allowing for ease of use by both managers and associates.
  • UKG Pro has an amazing user resource called UKG Community that offers a wealth of information.
The UKG Pro offers key HRIS features to support the lifecycle of an employee and beyond. While most HRIS solutions have this functionality, there are unique differentiators around this product, services and on-going support with UKG that are remarkable. UKG as a whole puts people first in everything they do - that not only influences the experience you have with the product and services, it also positively impacts your experience as a client. The UKG Community is such a valuable resource that puts knowledge articles, learning, and more at your fingertips. UKG partners solicit feedback from clients on a regular basis and they are always seeking ways to improve the employee experience.
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