Genesys Cloud CXFormerly Genesys CloudPricing

platform. No need to make any further investments and it's a great way to keep cost down. In turn that makes this investment more worthwhile.

Cost savings. Increase in productivity. We have increased employee engagement

Strategic Agility- Genesys Cloud CX has delivered both immediate cost benefits and long-term value through improved customer relationships, operational resilience … interactions, we’ve seen an improvement in routing to address customer needs. Cost Savings and Operational Efficiency- The platform’s cloud-based architecture … are not utilizing the centralized knowledge base as a wh…

limited customer interactions, as the pricing and feature set can be more than what’s necessary, making it an expensive option for basic needs. Limited Budgets … slow down implementation for inexperienced users. The per user per month pricing model especially with the premium features can be costly for smaller organisations … Budgets - For organisations wit…

Positive impact on Productivity and AHT KPIs. Negative impact on monthly Cost outflow.

issue acknowledgement and resolution New AI features may carry additional cost outside of the Genesys Cloud license … The transition to this platform is seamless, allowing for cost savings and improved team collaboration. It supports business growth without

Genesys Cloud migrations provides fast deployment and cost-saving. WebRTC softphones vs expensive hardphones vs softphones. WebRTC softphone, On-demand … and ensure the genesys cloud CX should address this without charging for the licensing cost in the backup server … application level failure In case of BCP then you need to bear…

all. You can simply use one tool to do all three channels, which make it cost-effective and efficient at the same time.

We use Genesys Cloud CX to do a collection for our clients with delay fees from 30 days to 120 days; we also contact our best clients to do promotions

web-enabled. And as I mentioned earlier, the brand's support is an added value, as the assistance they provide, especially in such a critical operation

it should be already incorporate to the lisences cost … contract terms and pricing structure for Genesys Cloud CX were acceptable and expected … we expended a lot time on training and testing to ensure we have the most value and increase on efficiency and improver overall…

constraints as the platform's most comprehensive features come at an extra cost.

technical talks, a lot got lost in translation), and even though it was more expensive,, we found it to be the better choice.

First line support is not the best. Paid training is expensive and basic. More examples in Architect for self deployment

Cost savings Employee productivity Customer experience

events, keeping them well-informed. This allows agents to focus on high-value interactions, enhancing efficiency and customer experience. Call deflection

call center, it may be cost prohibitive. … Operational efficiency in the contact center removal of SIP and pots lines to save cost

We opted for Genesys Cloud CX in part for cost savings. Our expectations were definitely met with the implementation of … We selected Genesys based on cost savings, user experience, scalability, and specific communication needs of

Cost saving. More visibility to other clients.

interactions, everything is already on the same platform. It would be an extra cost if you had to have another CRM behind Genesys. In this case, Genesys Cloud

have to take care of the maintenance of all those servers. We had a lot of cost savings with getting rid of hardware infrastructure by moving to the cloud … Cost savings-wise, I think our abandonment rate has actually go…

organization of our service structures, better workforce planning and, of course, cost savings. We're also seeing better personalization of our interactions, which

I'm in charge of managing the Genesys Cloud. That means I support the call center entities. We have two separate call centers, so we use the division function

staff Queues partially. And i assume that the tool schedules an FTE even the value is in decimal. -adjustment of forecast should not have a limit and re-forecasting

Product consoldation Operational efficiency Lower cost model from previous on prem solutions … Agility in pricing and tools available.