SINCH FOR CUSTOMER SERVICE
Engage customers on their terms, on their channels
Serve customers on their preferred communication channels. Self-service, chatbot, phone, email, SMS, chat, video, messaging app – we’ve got it all!
Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world.
A cloud-based communications platform to simplify customer service
Proactive service
Reach customers with outbound communications. Enable automated call-backs, subscription renewals, outage notifications, surveys, appointment reminders, and more. Track campaign status and results.
89%
3x
Self service
Many customers prefer the convenience of self-service, especially for simple tasks. AI-enabled chatbots and voicebots can improve customer satisfaction, while freeing up agents for higher-value work.
80%
87.5%
Assisted service
Customers can’t always resolve issues on their own via self-service IVR or chatbot. In such cases, you can transition customers to the best-equipped knowledgeable human agent via skills-based routing.
60%
33%
Customer feedback
Contact center analytics tell whether you’re meeting KPIs, but don’t tell the whole story. Utilize post-conversation surveys to harness immediate customer feedback and improve the customer experience.
1 in 27
67%
“The contact center offering from Sinch aligns our resources to our customers’ need at the right time. This allows us to maintain a competitive edge in the marketplace.”
“Sinch enables us to handle seasonal retail volumes. For example, during Black Week, we were able to handle 50% more contacts than previous years.”
See the benefits
Boost customer satisfaction
Boost customer retention
Cut service costs
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What are you waiting for?
Transform your business today!