How to contact the Bay Area News Group
Main phone numbers and addresses
The Mercury News: 408-920-5000 (voice)
75 E. Santa Clara Street
Suite 1100
San Jose, CA 95113
East Bay Times: 925-935-2525
208 Lindbergh Avenue
Livermore, CA 94551-9512
Newspaper and digital subscriptions customer service:
To report a Mercury News delivery issue, make a payment, place a vacation hold, or make a change to your subscription, please contact our Subscriber Services department at 408-508-5554 or online via the My Account site.
Customer Service Hours:
Monday through Friday: 6:30a.m. – 5:00p.m.
Saturday: 7:00a.m. – 10:30a.m.
Sunday: 8:00a.m. – 10:30a.m.
Subscription Terms:
All Access & Print per week:
$38.00 for 7-day
$19.50 for 4-day (Thursday through Sunday)
$10.90 for Sunday
$4.50 for Digital
Print only per week:
$37.75 for 7-day
$19.25 for 4-day (Thursday through Sunday)
$10.65 for Sunday
The Mercury News:
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- Didn’t get your Mercury News or experiencing other print circulation or digital subscription issues? Call 408-508-5554 or manage your Mercury News subscription — including billing, vacation holds and more — on the My Account site.
- Lost your Mercury News account password? Reset it here.
- View today’s digital replica, The Mercury News e-Edition
- Having trouble with your unlimited digital access? Read our FAQ here, or email us with details of the issue you encountered, the device and the browser you were using. For other feedback on our websites and mobile apps, email us here.
- Subscribe to The Mercury News
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East Bay Times:
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- Didn’t get your East Bay Times or experiencing other print circulation or digital subscription issues? Call 925-276-9254 or manage your East Bay Times subscription — including billing, vacation holds and more — on the My Account site.
- Lost your East Bay Times account password? Reset it here.
- View today’s digital replica, East Bay Times e-Edition
- Having trouble with your unlimited digital access? Read our FAQ here, or email us with details of the issue you encountered, the device and the browser you were using. For other feedback on our websites and mobile apps, email us here.
- Subscribe to East Bay Times
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Digital and print advertising:
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- Want to place an ad in one of our regional daily or local weekly newspapers, or on our websites and mobile apps?
- Contact us at BayAreaNewsGroup.com/Contact-Us
- Information at BayAreaNewsGroup.com
- Interested in our advanced digital marketing services?
- Information at BayAreaNewsGroup.com/Digital-Solutions
- Direct advertising links:
- To place an obituary go to our self-service obituary site here. For additional information, call us at 408-920-5276
- To place a classified ad give us a call at 408-920-5111. For additional information email us at [email protected].
- To place a legal notice or for more information on legal advertising information email us at [email protected]
- To see Mercury News newspaper ads go here.
- To see East Bay Times newspaper ads go here.
- Want to place an ad in one of our regional daily or local weekly newspapers, or on our websites and mobile apps?
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Reaching the newsroom:
Newsroom — 408-920-5444
News tips, local news — [email protected]
Sports — [email protected], 408-920-5830
Photo reprints — [email protected]
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- Bay Area regional and local news:
- Alert us to urgent breaking Bay Area news breakingteam(at)bayareanewsgroup.com
- Suggest a local news story for MercuryNews.com, SiliconValley.com and The Mercury News local(at)bayareanewsgroup.com
- Suggest a local news story for EastBayTimes.com and the East Bay Times local(at)bayareanewsgroup.com
- Suggest a local news story for the Silicon Valley Community News weeklies local(at)bayareanewsgroup.com
- Business and technology news:
- Suggest a business or technology story business(at)bayareanewsgroup.com
- Sports news:
- Suggest a sports story sports(at)bayareanewsgroup.com
- Entertainment and lifestyle news:
- Suggest an entertainment or lifestyle story features(at)bayareanewsgroup.com
- Editorials, opinion & letters to the editor:
- Submissions must include your name, telephone number and address. Only the name is published.
- Corrections:
- If you believe we made an error in The Mercury News let us know corrections(at)bayareanewsgroup.com
- If you believe we made an error in the East Bay Times let us know corrections(at)bayareanewsgroup.com
- If you believe we made an error in a Silicon Valley Community Newspapers publication let us know corrections(at)bayareanewsgroup.com
- Website and mobile app feedback:
- If you have feedback on our e-edition digital replica newspaper website or mobile apps let us know subscriberservices(at)bayareanewsgroup.com
- If you have feedback on this website or one of our mobile news apps let us know webfeedback(at)bayareanewsgroup.com
- Bay Area regional and local news:
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Executives
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- Sharon Ryan, President and Publisher – Responsible for all aspects of the Bay Area News Group
- Michael Turpin, Executive Vice President/Chief Revenue Officer – Responsible for retail and classified advertising – 408-920-5455
- Frank Pine, Executive Editor – Responsible for all news coverage – 408-920-5456
- Sarah Dussault, Senior Editor – Responsible for Bay Area and statewide news coverage – 408-920-5307
- Jodie DeJonge, Managing Editor – Content – Responsible for news content – 408-920-5336
- Randall Keith, Managing Editor – Digital – Responsible for digital news content and platforms – 408-271-3747
News Executives/Department Heads
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- Frank Pine, Executive Editor – 408-920-5456
- Sarah Dussault, Senior Editor – 408-920-5307
- Jodie DeJonge, Managing Editor – Content – 408-920-5336
- Randall Keith, Managing Editor – Digital – 408-271-3747
- Mike Frankel, Assistant Managing Editor – Bay Area Focus – 408-920-5746
- Steve Palopoli, Assistant Managing Editor – Metro
- Chris Gotsill, Assistant Managing Editor – A1 and Visuals – 925-977-8527
- Michael Nowels, Sports Editor – 408-920-5830
- Jackie Burrell, Features Editor – 925-977-8568
- Dan Borenstein, Opinion Editor – 925-943-8248
Management
Bay Area Focus
Community Projects
Community Projects director – Wish Book/Share the Spirit
925-655-8355