Research - Insurance Post

Ensuring essential insurance satisfies the consumer

After the Financial Ombudsman Service stated it expected to receive an uptick in complaints from consumers who opted for cheaper car premiums without realising the impact this would have on the level of cover, Tom Luckham examines how the differences between standard and essential policies are communicated.

Personalise insurance or fall foul of disruptors

The potential of personalisation and embedded insurance continue to excite the insurance market. David Worsfold explores what progress is being made and whether the innovation is being driven by mainstream players, disruptors or a combination of the two.

Top 100 UK Insurers 2024: Drastic turnaround in profitability

Major players pulling out or significantly scaling back their personal lines propositions, while others saw commercial lines profits soar, has significantly shaken up Insurance Post’s Top 100 UK Insurers rankings in 2024, according to Ben Diaz-Clegg, associate director of analytics at AM Best.

FCA Complaints Tracker

Insurance Post’s Financial Conduct Authority Complaints Tracker scrutinises data from insurance providers that have had customer complaints opened, closed and the percentage upheld. Use our interactive charting tool to analyse performance, investigate…

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