Making a complaint and using ADR schemes
Published: 8 March 2024
Last updated: 5 August 2024
You can use this page to see which ADR scheme your provider belongs to.
Report: Complaints about broadband, landline, mobile and pay-TV services
Published: 25 January 2024
Last updated: 25 July 2024
We publish the number of complaints we have received about landline, broadband, pay-monthly mobile and pay-TV services.
Latest telecoms and pay-TV complaints figures revealed
Published: 25 July 2024
Today we’ve published the latest figures for complaints we’ve received about the UK’s major landline, mobile, broadband and pay-TV providers.
Mobile coverage data availability
Published: 18 July 2024
Last updated: 18 July 2024
Communications Market Report 2024: Interactive data
Published: 18 July 2024
Data collected from industry by Ofcom, data from Ofcom’s consumer research, and headline figures from selected third parties.
The Communications Market 2024
Published: 18 July 2024
Our Communications Market Report (CMR) provides data and commentary on key market developments in the UK communications sector.
Communications Market Report 2024
Published: 18 July 2024
Last updated: 18 July 2024
ADR schemes' performance
Published: 26 January 2024
Last updated: 16 July 2024
Every quarter we publish key performance results for the two main ADR schemes, CISAS and Communications Ombudsman.
Investigation into BT’s compliance with Contract Information and Contract Summary requirements
Published: 9 July 2024
Last updated: 9 July 2024
Non-confidential Confirmation Decision served on British Telecommunications Plc (BT) on 22 May 2024.
Investigation into BT’s provision of contract information and a contract summary
Published: 23 January 2023
Last updated: 9 July 2024
This investigation examined the compliance of British Telecommunications Plc (BT) with its obligation to provide customers with contract information and a contract summary before they enter a contract as a result of suspected breaches by its subsidiaries EE Limited (EE) and Plusnet Plc (Plusnet).