Access and inclusion research
Published: 2 March 2023
Last updated: 30 July 2024
In this report, we present a range of data on the availability, take-up, use and affordability of communications services.
The importance of debt support information from providers
Published: 17 May 2024
Ofcom has recently published research that looked at the experiences of telecoms customers and the information from their telecoms provider on debt support.
Telecoms customers turning to their providers for debt advice
Published: 17 May 2024
Four in five telecoms customers who look for information about debt support turn to their provider for it, new Ofcom research indicates.
Emergency video relay: how it will work
Published: 6 March 2024
Last updated: 6 March 2024
Answers to some common questions the telecoms industry has had about the new emergency video relay service.
Emergency video relay services – consultation on additional proposals
Published: 16 February 2021
Last updated: 16 February 2024
We have today published a consultation on our proposals for providing deaf people with access to video relay services to help them make calls to the emergency services.
General Conditions of Entitlement
Published: 16 August 2023
Own-initiative investigation into compliance with General Condition 15 and the provision of next generation text relay services
Published: 21 May 2015
Last updated: 9 August 2023
Own-initiative investigation into compliance with General Condition 15 and the provision of next generation text relay services
Accessibility of communications services
Published: 8 August 2023
Accessibility for communication services are very important for all consumers and citizens, this including disabled people.
Own-initiative monitoring and enforcement programme into compliance with requirement to publicise details of services offered to end-users with disabilities.
Published: 9 August 2016
Last updated: 24 July 2023
Own-initiative monitoring and enforcement programme into compliance with requirement to publicise details of services offered to end-users with disabilities.
A summary of Ofcom's rules for phone and broadband providers
Published: 19 July 2023
Last updated: 19 July 2023
A guide to some of Ofcom’s most important telecoms regulations, guidance and voluntary schemes – ones that every phone or broadband provider should know about.