The NHIA launched another personalized cloud-based service on September 25, 2014 – the "My Health Bank" system – to "return" personal information in the database back to the insured. People can go online and use their "citizen digital certificate" or "password-registered NHI card" to safely and conveniently obtain their latest medical information and insurance status (including whether premium payments are up to date) in real time.

By providing the insured access to their latest treatment records and preventive health information, the system empowers people to more directly control and manage their health. They can print out "My Health Bank" data or download it on mobile devices and have it with them when they go to a clinic or hospital as a reference for the doctor. The service narrows the information asymmetry between doctor and patient and ultimately makes medical care safer, better and more effective.