Shopify Integration

Popular Topics

• I have a Payment integration with Moneris already. Why do I need to add it again?

  Shopify is updating its payment processing functionality, and the old payment integration will be retired. To avoid service disruptions, you must activate the new payment integration as soon as possible and prior to July 30, 2024.

• What is changing for me?

  You will have access to a fully integrated solution with Shopify, as well as access to Shopify's most recent platform. If you don't update, your shoppers will not be able to purchase items online after July 30, 2024.

• Who can activate the new Moneris payment integration?

  The Store owner who has access to Shopify Admin is the only person who can make changes to your Shopify account.

• How do I update to the new Moneris payment app integration?

  First make sure you have your Moneris API token and Store ID. Your Store ID was emailed to you when you were onboarded with Moneris, in your welcome email. If you cannot locate that email and did not receive it as part of the recent payment integration campaign, call us at 1-866-319-7450. You can find your case-sensitive API token by logging into the Merchant Resource Centre with your existing credentials, then follow these instructions.

  When you’re ready, use the steps below to activate a new integration with Moneris to process payments.

  From the email sent by Moneris	Navigating from Shopify Portal
  Click on the link.	Sign on to your Shopify Portal using your existing credentials.
  2. Sign on to your Shopify Portal using your existing credentials.	2. Click on “Settings”
  3. Click “Connect” to link your Moneris payment account.	3. Click on “Payments”
  4. Click “Install app” to initiate the payment connection	4. Click on “Payment providers” link. Select the option for third-party payment providers and select “Moneris” from the drop-down menu.
  5. Enter your API Token and Store ID.	5. Click “Connect” to link your Moneris payment account
  6. Click “Connect”.	6. Click “Install app” to initiate the payment connection
  7. Click “Activate Moneris” to complete the activation of the new payment app. The old integration is automatically deactivated.	7. Enter your API Token and Store ID.
  	8. Click “Connect”
  	9. Click “Activate Moneris” to complete the activation of the new payment app. The old integration is automatically deactivated.

  
  
• When will this change come into effect?
  The old payment integration via Shopify will be decommissioned on July 30, 2024. After this date, the old gateway will not function.
• Will I still be able to process refunds for transactions made prior to deactivating the old integration?

  Yes. Refunds and chargebacks will still be processed for another six months, for transactions made prior to deactivating the old integration.

• I have connected to the Moneris Payment App integration, but my transactions are failing.
  You may not have completed all the activation steps. Click on the direct install link provided to you by Moneris and follow the steps to activate. Remember to click on “Activate Moneris” after entering your API Token and Store ID. If successful, you will see “Moneris Activated” message.
• Can I connect to a different payment provider?

  Yes, but you must contact Moneris to cancel your Moneris Gateway Account.

• What happens to all my content that’s with Shopify?

  There is no impact to your content.

• Who can help me?

  To contact Shopify, visit Shopify’s Help Centre page where you can submit a ticket, find instructions, and view common operational questions. For more technical questions, you can visit the Shopify Developer Docs site.

  Moneris will work with you to activate the new payment integration. If you have any questions, please refer to the questions above or call us at 1-866-319-7450.