Refund policy

Refunds are allowed within (7) days of delivery. The Shampoo Mat must not be used, or no refund will occur even if shipped back to ShampooTime.

Buyer should request refund via email with order number and reason for return. Orders will be refunded the full amount (less shipping cost) once we have received your product in the condition it was sent. Refunds take 3-5 days to process.

If for some reason you are unhappy with your purchase, please contact us directly so that we may assist you the best way possible.