McKibbon Hospitality’s Post

Unlike anyone else in our Group, I took some time before deciding to post and share this award. We all should be proud of this achievement after years and months of struggles to restore the level of recognition and market leadership, for our property. However, aside from the glitzy glorified image of a hotel or resort, it lies more than that: the people working behind the scenes, with their own struggles and challenges. Their dreams and goals (if they have) and how I should be able to direct them towards the right path of understanding that there is more in life. The change in mindsets from average people working in hotels to become superstar hoteliers. The trainings we offer them to develop their career and the hunger we instill in them, to be eager at becoming better professionals, capable to succeed one day and stand on their feet alone. The system we put in place to ensure smooth, streamlined, efficient operations. The service culture and orientation we want to deliver to each single guest, regardless they are VIPs, celebrities, or just people like me and you. The genuine care to exceed guests' expectations, just paid off by a guest's single smile or by hearing their kids saying "Mummy, this is the best hotel ever"! And not to forget what I always call the "corporate culture" we want all staff to be aligned. Not merely a list of values or mission statement, forced to be memorized; but instead, how do you live them everyday, in your personal and professional life? The day all the above will be reached, an invisible Best Award will be given to me, much more worth it than any other recognition.

"Embracing Humility in Hospitality: A Path to Excellence" The #hospitality industry demands humility, dedication, and adaptability from its professionals. Aspiring #hoteliers must be prepared to navigate challenges with grace and serve guests with respect, regardless of their demeanor. My journey in hospitality has taught me the transformative power of humility, especially when dealing with difficult guests. By providing exceptional service and showing genuine care, hoteliers can create memorable experiences and foster a culture of excellence. Sahil Pandita's insights on humility and respect in hospitality serve as a guiding light, inspiring us to embody these values in our interactions. https://rb.gy/y29m8f

We recently held our Q2 HDG Legacy General Manager Summit. Our focus on #excellence is key as we come together to elevate our standards and empower our teams. We're not just building hotels, but also building our people. Let's shape the future of hospitality together! #HospitalityLeadership #Florida #BuildingBetterTeams #EconomicDevelopment #brillianceinthebasics #peoplecentric #economicdevelopment 

It’s the Small Details That Make the Biggest Difference During a recent stay at the Four Seasons Hotels and Resorts Miami, Steve Turk was reminded of one key lesson that applies to anyone in hospitality... it’s the small details that create lasting impressions. From the seamless check-in process to thoughtful touches like perfectly arranged rooms, personalized poolside service, and elevated dining experiences, the team at Four Seasons knows how to transform an ordinary stay into something extraordinary. The best part? These are lessons anyone can apply! It’s not just about luxury—it’s about anticipating needs, adding personal touches, and consistently elevating every guest interaction. So whether you’re running a boutique hotel or managing a business, focusing on the small details can set you apart and create unforgettable experiences for your clients or guests. Check out our latest video tour of the Four Seasons Miami in the comments below. 🎥👇 #Hospitality #CustomerExperience #Leadership #Luxury #TheHospitalityMentor #FourSeasons

Giving the excellent service is the comittment and key for success in hospitality.

Excellent panel discussion with these subject matter experts.

Teamwork makes the dream work! Our Dhillon Hotel Management team took on the rapids together, proving that whether it's on the water or in hospitality, we know how to navigate challenges and have fun along the way! 🌊🚣♂️ #TeamBuilding #StrongerTogether #DhillonHotelManagement #LeadershipInAction"

I just finished "The New Gold Standard" by Joseph Michelli, Ph.D. and it's a worthwhile journey into The Ritz-Carlton Hotel Company, L.L.C. by Marriott International guest service ethos. What stands out is the grounded approach — real stories and practical tips. Michelli unveils the inner workings of The Ritz-Carlton, offering a blueprint for organizations looking to elevate their guest experience. The anecdotes humanize the strategies, making it relatable and applicable. I recommend this book to anyone in the hospitality industry or those keen on refining their service skills. It's not just about luxury; it's about the fundamentals that create a memorable guest journey. Whether you're a business leader, manager, or simply interested in excellent service, "The New Gold Standard" deserves a spot on your reading list.

Big news for the hospitality industry! Read the full press release below.

Big news for the hospitality industry! Read the full press release below.