Emirhan Kocaman’s Post

We recently held our Q2 HDG Legacy General Manager Summit. Our focus on #excellence is key as we come together to elevate our standards and empower our teams. We're not just building hotels, but also building our people. Let's shape the future of hospitality together! #HospitalityLeadership #Florida #BuildingBetterTeams #EconomicDevelopment #brillianceinthebasics #peoplecentric #economicdevelopment 

#ValueOfIntegrity. The Power of Integrity in the Hospitality Industry. Someone in the hospitality industry said that "Excellence is established in the pursuit of integrity." Without a doubt, leadership will change to a leadership of positive results and make the brand strong only if and when we hoteliers prioritize integrity, we establish a guest-centric culture that not only attracts repeat visitors but also creates brand advocates. Trust, loyalty and reliability in the hospitality industry are built on these principles. As hoteliers check into the future, the Integrity Approach offers a roadmap to not only achieving financial success but also ensuring a legacy of excellence in guest experiences. In a world where travelers seek authentic and ethical interactions, integrity is not a luxury; it's a necessity. Embracing this transformation and putting integrity at the heart of hotel leadership is the key to thriving in the evolving landscape of hospitality. This is so important, let's put it into practice.

Quote of the Day: Although every organization wants an effective staff, the hospitality organization depends almost completely upon its personnel to deliver the high- quality guest experience.  Robert C. Ford, Managing Hospitality Organizations Does your organization deliver on this promise daily? Are you encouraging your teams to not only "walk the walk" but to do so with compassion, integrity and adding value? Take a moment and do some self-reflection and this will guide your actions and choices............

“Hospitality is about people, and we believe that staying closely connected to the teams, processes, strategies and goals of each hotel is the key to success.”   With over 35 years of experience in hospitality, Devin Grosse (CEO, Focus Hotels) has seen the evolution of the industry firsthand.    In this interview, he discusses what sets Focus Hotels apart from its competitors, industry trends for 2024 and some of his highlights as the CEO of Focus so far.    Read the full article ➡️ https://lnkd.in/gq5BPZY2   ----   #FocusHotels #Hospitality #HospitalityInsights #HospitalityNews #HospitalityTrends #HospitalityLeadership #Hotels #HotelTrends #HotelManagement #HotelNews #Leadership #LifeAtFocus

Blue Mountains International Hotel Management School shares the secrets of training the next generation of hotel industry leaders. Read the story here: https://lnkd.in/eFcVarbz #hotelmanagement #hospitalityschool #hotelcareers

Dive into the insights of hospitality leadership with Raul Leal, CEO of SH Hotels & Resorts, in an engaging video interview led by Siva Selvan, the expert mind behind Global Hospitality Real Estate at Long & Foster Commercial Division Watch now to discover industry secrets and future trends!  https://lnkd.in/dDWgipYT #HospitalityLeaders #SHHotelsResorts #RealEstateInsights

MAINTAIN YOUR FOCUS AND PASSION ..... remember, perspective is entirely dependent on your starting point. Consider my journey, for instance. I began as a Key Filer at the #TorontoSheratonCentre, a hotel with 1407 rooms, where my task was simply to organize the bedroom keys behind the front desk. Fast forward 40 years, and I've opened 5 hotels, renovated and rebranded 3 others, and lived in 7 countries across 4 continents. And now, I have the honour of leading the amazing #DorianHotel team, an incredible group of passionate hospitality professionals. Has every day been wonderful? Certainly not, we all experience highs and lows. However, it's important to keep things in perspective. Take moments to reflect on your completed projects, earned certificates and positions, and the lives you've touched. It's only when you look back that you fully appreciate how far you've come. This retrospection not only reveals the magnitude of your growth but also fuels your drive to continue and to motivate others. The limits to your potential are boundless. #Marriott #Calgaryism #Passion #Leadership #Teamwork #Fun

How to step-change the rate of growth in a multinational hospitality company? In this article for Fast Company, Darren Ashby talks to Stephanie Mehta about the behaviours that we helped IHG Hotels & Resorts to land that focused attention on the needs of the business at the time and accelerated their execution of their strategy and culture, igniting the strongest growth in a decade. Read the article https://lnkd.in/gWNGHGfY #strategy #culture #growth #transformation

MARRIOTT 6TH HUNGER STRIKE: DAY 333 "Marriott - On Feb 10, 2023 Craig S Smith, Group President, International Of Marriott Informed Marriott That He Has Decided To Retire Effective Feb 24, 2023" (Press announcement). Smith's decision came just days after my own submission to the US SEC At Marriott since 1988, Smith was most recently Group President International, in charge of Asia Pacific, Europe, Middle East & Africa and Caribbean & Latin America regions An avid user of social media he promoted "knowledge sharing". His articles covered self-improvement, listening skills and leadership issues. Viewing himself as a diplomat within hospitality he referred to the "grace and empathy" of diplomacy In "How to Succeed" he discussed the 2% rule - how to treat hostile guests with the same respect shown to the other 98%, the "good people... Any time someone [complains] I assume they’re telling the truth and I give them the benefit of the doubt. I’d rather be wrong and kind, even towards the 2%". [As a member of the 2% Club, this was not my experience; treated with contempt, Smith even accused me of being "an extortionist"] In fact, he is a ruthless operator, deceitful, corrupt, totally lacking in "grace and empathy". A denialist and self-promoter, he did not take kindly to criticism, challenge or being held accountable Smith's 'route to success' has not always been smooth. For example, he oversaw the China/Taiwan gaffe, mismanaged Starwood/Marriott merger processes in APAC, and was a key player in the St Regis Bangkok cover-up. Sometimes others have had to pay the price for his ineptitude In late 2019 (after my meeting with CEO Arne Sorenson who admitted there were issues to confront) Smith demanded to see all evidence of Marriott culpability relating to merger infractions and the St Regis Bangkok scandal. The documentation was presented during a meeting at London Marriott Hotel County Hall; Smith, heavily implicated himself, then refused to review any of it It was inevitable that the past would eventually catch up with Craig S Smith; he now joins the ever growing list of sudden "retirements" and "resignations" (usually hush-hush, enacted with minimal publicity) by people closely associated with the Starwood merger and St Regis cover-ups Well, one year on, maybe the retirement life became too dull for this "knowledge sharer". Or it's possible he thinks peoples' memories are short and, having escaped sanction, it's time to resume 'hospitality diplomacy'. Whatever the reasons, Smith's rebirth is not good news for the employees and guests of Aimbridge John Shepherd (Marriott, Minor, EY victim) #aimbridgehospitality #marriott #marriottinternational #marriottbonvoy #corruption #hotelindustry

Unlike anyone else in our Group, I took some time before deciding to post and share this award. We all should be proud of this achievement after years and months of struggles to restore the level of recognition and market leadership, for our property. However, aside from the glitzy glorified image of a hotel or resort, it lies more than that: the people working behind the scenes, with their own struggles and challenges. Their dreams and goals (if they have) and how I should be able to direct them towards the right path of understanding that there is more in life. The change in mindsets from average people working in hotels to become superstar hoteliers. The trainings we offer them to develop their career and the hunger we instill in them, to be eager at becoming better professionals, capable to succeed one day and stand on their feet alone. The system we put in place to ensure smooth, streamlined, efficient operations. The service culture and orientation we want to deliver to each single guest, regardless they are VIPs, celebrities, or just people like me and you. The genuine care to exceed guests' expectations, just paid off by a guest's single smile or by hearing their kids saying "Mummy, this is the best hotel ever"! And not to forget what I always call the "corporate culture" we want all staff to be aligned. Not merely a list of values or mission statement, forced to be memorized; but instead, how do you live them everyday, in your personal and professional life? The day all the above will be reached, an invisible Best Award will be given to me, much more worth it than any other recognition.