About
Phil Fersht is widely recognized as the world's leading industry analyst focused on the…
Articles by Phil
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Ten reasons why GPT-4o will pour fuel onto the GenAI smoldering platform
Ten reasons why GPT-4o will pour fuel onto the GenAI smoldering platform
By Phil Fersht
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GBS (Global Business Services) is dead. Long live GBS (Generative Business Services)
GBS (Global Business Services) is dead. Long live GBS (Generative Business Services)
By Phil Fersht
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As ChatGPT goes Enterprise, here are Ten GenAI Reality Checks you need to take…
As ChatGPT goes Enterprise, here are Ten GenAI Reality Checks you need to take…
By Phil Fersht
Contributions
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A key stakeholder is resistant to aligning IT with business goals. How will you navigate this challenge?
Assure the individual they won't be fired then encourage them to share their views on why they are not aligned. People will often have different ideas, so it's important to create a safe environment to iron out differences. This is innovation, believe it or not!
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Here's how you can optimize your job search after a layoff using social media.
Are you stuck in a transactional workforce? Only a quarter of firms are going in the right direction with their people. Only 25% of my LI network has seen an improvement in work ethic since pandemic - a poor verdict of where we are. Worse still 46% admit their company work ethic is bad or very bad. You must evaluate your own career trajectory and decide if you have the appetite to be on the winning side in this AI economy, or if you are content to stay in a struggling firm. Only YOU can honestly answer that question for yourself. But don’t dwell too long deciding what trajectory you are on, or may get left behind on the scrap heap of lethargic legacy firms that aren’t going to make it past the next couple of years in this new economy.
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Here's how you can optimize your job search after a layoff using social media.
As AI agents become more effective, humans will be out of the loop, but orchestrating the loop and setting the purpose. Humans must stop micro-managing AI agents 'in the process loop’, as we will be ‘out of the loop, but orchestrating the loop'. Human orchestration means we maintain strategic control and remain accountable – by defining the boundaries we set for these AI agents. Purposeful AI is already a reality in advanced physical robotics. No human is in the loop when a Boston Dynamics robot moves around an unknown environment. It makes live decisions and acts on those within constraints set by a human.
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Here's how you can optimize your job search after a layoff using social media.
Only humans can make AI ‘ethical’. Machines make it transparent and accurate Only humans are capable of devising and living by ethics. Leaders should separate ethics from things that can be built into the machine. Today’s ethics are not the same as those of 50 years ago, and no doubt not the same as those of 50 years in the future. Hard-coding ethics into AI could prove an arrogant and risky thing for any human to attempt today. Net-net: Enterprise leaders should own ethics and assess the outcomes of using AI against enterprise-owned targets. Legal and regulatory obligations aren’t ethical concerns; they are compliance issues. Leaders should separate ethics from legal and regulatory compliance to fast-track their AI strategies.
Activity
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Thrilled to share my recent conversation with Pallab Deb, Managing Director of System Integrator and Industry GTM Partnerships at Google Cloud! 🎥🚀…
Thrilled to share my recent conversation with Pallab Deb, Managing Director of System Integrator and Industry GTM Partnerships at Google Cloud! 🎥🚀…
Liked by Phil Fersht
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HCLTech is the only service provider to be recognized as a "Customers’ Choice" in 3 separate Gartner® Peer Insights™ Voice of the Customer…
HCLTech is the only service provider to be recognized as a "Customers’ Choice" in 3 separate Gartner® Peer Insights™ Voice of the Customer…
Liked by Phil Fersht
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Katie Stein - CEO at IGT solutions, spoke to us at Calfus. It was an evening that served up the best in thought leadership!💡 Katie spoke to us…
Katie Stein - CEO at IGT solutions, spoke to us at Calfus. It was an evening that served up the best in thought leadership!💡 Katie spoke to us…
Liked by Phil Fersht
Experience
Education
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Coventry University
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Activities and Societies: Activities and societies: Resident DJ at the Biko Bar. Played football for the business studies team
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Publications
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Heroes Don’t Scale: Establishing an Effective GBS Governance Strategy
HfS Research
According to a new research study by HfS Research and KPMG LLP, 49% of large corporations expressed their intent to migrate to a global business services (GBS) model over the next two years. In part, this means these enterprises will establish a centralized governance function that manages service delivery for multiple business-service functions. GBS also means that service delivery consists of multiple outsourcing providers operating in concert with shared services and internal groups in a…
According to a new research study by HfS Research and KPMG LLP, 49% of large corporations expressed their intent to migrate to a global business services (GBS) model over the next two years. In part, this means these enterprises will establish a centralized governance function that manages service delivery for multiple business-service functions. GBS also means that service delivery consists of multiple outsourcing providers operating in concert with shared services and internal groups in a hybrid environment.
Other authors -
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Who's Going to Challenge for Indian IT Services Supremacy in 2014?
HfS Research
IT services is only growing at barely 4% globally, so when we look at the double-digit growth of the Indian majors, it’s more because they are winning business from the Western incumbents providers than merely exploiting new areas of business for themselves.
Other authorsSee publication -
Cost-Obsessed CEOs will Fail if they Ignore the Shortcomings of their Supplier Management Capabilities
HfS Research
Recessions are good times for business leaders who love to focus on containing costs. Saving money is the name of the game, and executives who achieve this for their organizations become heroes. However, times of recovery are markedly different. The onus shifts from cost to value; from defense to attack; from conservative to bold; from tactical to strategic; from efficiency to innovation. And, with the current recovery, perhaps most significantly, the very nature of a company’s cost base is…
Recessions are good times for business leaders who love to focus on containing costs. Saving money is the name of the game, and executives who achieve this for their organizations become heroes. However, times of recovery are markedly different. The onus shifts from cost to value; from defense to attack; from conservative to bold; from tactical to strategic; from efficiency to innovation. And, with the current recovery, perhaps most significantly, the very nature of a company’s cost base is shifting from inside to outside of the organization.
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Global Business Services - The Industry Study
KPMG and HfS
In late 2013, KPMG and HfS Research completed one of the largest and most comprehensive studies ever conducted on Global Business Services (GBS). We asked more than 400 enterprises across a cross-section of regions and industries about their GBS activities, priorities, drivers, constraints and plans.
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Human Resources Transformation: Is It Driving Business Performance?
HfS Research
Our research shows that aggressive global expansion and changing workforce characteristics have elevated the importance of recruiting, talent management, and performance management. While some human resources executives have transformed their administrative-focused organizations and regionalized departments to improve their strategic value to their operational and functional counterparts, many organizations fall short of true “transformation.” While these organizations focus on efficiency…
Our research shows that aggressive global expansion and changing workforce characteristics have elevated the importance of recruiting, talent management, and performance management. While some human resources executives have transformed their administrative-focused organizations and regionalized departments to improve their strategic value to their operational and functional counterparts, many organizations fall short of true “transformation.” While these organizations focus on efficiency, their business counterparts’ strategic talent management issues go unresolved—with significant opportunity cost to market growth and other corporate initiatives. Following a transformation, does your human resources team focus more on the business than administration?
Honors & Awards
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Analyst of the Year 2016
Institute of Industry Analyst Relations
Fersht was named Analyst of the Year in 2016, for the third time, by the Institute of Industry Analyst Relations, which voted on 170 other leading analysts. HfS Research was named Independent Research Firm of the Year for 2016.
The analysts were rated along a wide range of criteria that included: i) their knowledge of the domain, whether their research gives actionable advice, is their writing novel and thought provoking etc; through to ii) questions about their impact on technology…Fersht was named Analyst of the Year in 2016, for the third time, by the Institute of Industry Analyst Relations, which voted on 170 other leading analysts. HfS Research was named Independent Research Firm of the Year for 2016.
The analysts were rated along a wide range of criteria that included: i) their knowledge of the domain, whether their research gives actionable advice, is their writing novel and thought provoking etc; through to ii) questions about their impact on technology adoption decisions; and iii) whether the particular analyst was easy and flexible to work with from an analyst relations point of view.
Unlike last year, where the vote was a close run thing, this time around there is a clear winner. One analyst stood “head and shoulders” above his peers with respect to how he was viewed by analyst relations pros:
http://analystrelations.org/2016/12/06/winners-announced-iiar-analyst-of-the-year-2016/ -
Most Innovative Analyst Firm, 2012
The International Institute of Analyst Relations
The IIAR this year introduced a new category, ‘Most Innovative Firm of the Year’ to allow a comparison between the global and independent analyst firms. It prompted a strong response and HfS Research was the clear winner based on the volume of votes and the respondent commentary, which highlighted its innovative approach to conducting, analysing and presenting research directly relevant to business needs. Gartner and Forrester also performed well in this comparison, suggesting that innovation…
The IIAR this year introduced a new category, ‘Most Innovative Firm of the Year’ to allow a comparison between the global and independent analyst firms. It prompted a strong response and HfS Research was the clear winner based on the volume of votes and the respondent commentary, which highlighted its innovative approach to conducting, analysing and presenting research directly relevant to business needs. Gartner and Forrester also performed well in this comparison, suggesting that innovation is not unique to smaller firms.
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Analyst of the Year, 2011
The International Institute of Analyst Relations
For the fourth year running, AR professionals have been polled to select the analyst and firms they consider the best best for thought leadership, ease to do business with, influence and value for money.
The IIAR is delighted to announce that this year’s IIAR Analyst of the Year 2011 goes to…
Phil Fersht, HfS Research. It was a resounding win with a huge majority vote. This is the second consecutive year in which Phil has won the award and we would like to extend our…For the fourth year running, AR professionals have been polled to select the analyst and firms they consider the best best for thought leadership, ease to do business with, influence and value for money.
The IIAR is delighted to announce that this year’s IIAR Analyst of the Year 2011 goes to…
Phil Fersht, HfS Research. It was a resounding win with a huge majority vote. This is the second consecutive year in which Phil has won the award and we would like to extend our congratulations to him on behalf of the IIAR. Reasons people gave for Phil’s nomination include; an innovative approach to research, honesty and extensive relationships in the industry. Accessibility proved a big selling point, combined with Phil’s use of social media in research and his deep industry knowledge.
IIAR Analyst of the Year 2011Award Winners
IIAR Analyst of the Year 2011
1st: Phil Fersht / HfS Research (@pfersht)
2nd: Zeus Kerravala / Yankee Group (@zkerravala)
3rd: Mark Smith / Ventana (@marksmithvr)
IIAR Analyst Firm of the Year 2011
1st: Gartner (@gartner_inc)
2nd: Forrester (@forrester)
3rd: HfS Research (@Horses4Sources)
http://analystrelations.org/2011/10/21/iiar-analyst-of-the-year-winners-2011-announced -
Analyst of the Year, 2010
The International Institute of Analyst Relations
This year the IIAR conducted the largest survey yet to identify who AR pro’s believe are the best firms and analysts in the market. These awards, summarising the votes of over 150 participants, reflect a significant change from previous winners and demonstrate that in a year of monetary uncertainty more focus has been spent geared towards the large international houses as oppose to the regional boutiques.
The survey asked respondents several questions:
For eight different segment…This year the IIAR conducted the largest survey yet to identify who AR pro’s believe are the best firms and analysts in the market. These awards, summarising the votes of over 150 participants, reflect a significant change from previous winners and demonstrate that in a year of monetary uncertainty more focus has been spent geared towards the large international houses as oppose to the regional boutiques.
The survey asked respondents several questions:
For eight different segment areas who are the best firms and analysts
Which is the firm of the year
Who is the analyst of the year
Why do AR pros work with analysts
What are the most important aspects of an AR job
Winner – Analyst of the Year
The winner of the analyst of the year was nominated for the following reasons:
Fresh opinion, unafraid, great perspective, uses social media to do excellent research of users
Sphere and impact of influence without the massive infrastructure enjoyed by larger firms
Changing the landscape in a very positive way
Our congratulations go to Phil Fersht from HfS for winning this prestigious honour:
http://analystrelations.org/2010/12/15/2010-analyst-of-the-year/
Languages
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French
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Yesterday, I had the privilege to visit one of our online distribution centers for Gap Inc. located in Longview TX. It was a proud moment seeing the…
Yesterday, I had the privilege to visit one of our online distribution centers for Gap Inc. located in Longview TX. It was a proud moment seeing the…
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I visited Pepsi today... ...only the giant 60 feet tall sign displayed in Long Island NYC. I understand the sign was built in the 40s and was…
I visited Pepsi today... ...only the giant 60 feet tall sign displayed in Long Island NYC. I understand the sign was built in the 40s and was…
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Fabulous day at US Open hosting #IBM Financial Services clients and watching some good tennis. It was my first time watching a game in day time - so…
Fabulous day at US Open hosting #IBM Financial Services clients and watching some good tennis. It was my first time watching a game in day time - so…
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