Mind-Blowing Technical Support
We’re Fanatics When It Comes to Ensuring Your Success
Whether you’re new to cloud media processing or a seasoned pro, we’re here for you. That’s why Technical Support comes in many forms with Vantage Gateway, from our dedicated team of video compression experts to self-serve options such as an extensive Knowledge Base and FAQ. Our goal is simple – provide mind-blowing technical support to ensure a hassle-free VOD cloud processing workflow.
24/7/365 Availability
Once you’re up and running, we work hard to resolve any issues that might arise and assure you of maximum uptime. That includes 24/7/365 availability and guaranteed response times from our support professionals.
Transition Guidance
Migrating your media processing workflow to the cloud doesn’t have to be a terrifying experience. We ease the process by helping you determine the cloud strategy that’s right for your business, better understand available compression formats and protocols, integrate with our API, and adopt cutting-edge cloud-native media services.
Technical Account Managers
For clients desiring a dedicated support partner, we offer a group of passionate Technical Account Managers to serve as your first point of contact with us. Functioning as an extension of your in-house engineering team, Vantage Gateway TAMs provide a number of essential services, including:
On-boarding assistance with API integration
Video profile optimization guidance, including encoding and packaging parameters
Setup and validation assistance for new workflows, including content location settings and security parameters
Monitoring of your account configuration and usage patterns for cost optimization
Proactive suggestions to improve your workflow speed and output quality
POC Workflows
We go out of our way to remove barriers that might constrain your transition to the cloud. Simply tell us what you want to accomplish and our compression experts will develop a Proof of Concept workflow tailored to your goals. Looking for improved video quality? Faster turnaround times? Lower costs? Want to test specific features? Our POC for you will demonstrate how we can balance those considerations and help you take full advantage of the powerful Vantage Gateway platform. We’ll even make recommendations on output profile settings and write an initial transcoding job request that you can paste into our SendXML form [ADD LINK], no development required on your end.
Professional Services
Every transcoding and packaging workflow is unique. Whether you’re moving from on-prem to the cloud, switching vendors or looking to integrate specialized tools into your existing operation, our experienced Professional Services team is here for you. We’ve helped build and power many of the most successful streaming services on the planet, and will do the same for your company with an extra level of support, if needed, to get started with us and optimize your cloud processing workflow. We’ll even build custom features and workflow hooks tailored to your organization’s specific requirements.
