Contact us

If you'd like to contact us, you can do so by phone or by post.

Call us on:

0345 601 3733

This line is manned between the hours of 8.30am - 4.30pm Monday to Friday.

This phone is not manned by clinically trained staff. They can’t help with clinical needs or patient enquiries. If you need healthcare advice, contact NHS 111.

You can write to us at:

East of England Ambulance Service

NHS Trust Headquarters

Whiting Way

Melbourn

Cambridgeshire

SG8 6EN

We have three local offices based in the region. Our headquarters is in Melbourn.

Headquarters in Melbourn

East of England Ambulance Service NHS Trust Headquarters Whiting Way Melbourn Cambridgeshire SG8 6EN

SG8 6NA (Sat Nav postcode only)

melbourn location map

Bedford office

Bedford Office Hammond Road Bedford MK41 0RG

EEAST Bedford location map

Chelmsford office

Broomfield Chelmsford Essex CM1 7WS

Norwich office

Hospital Lane Hellesdon Norwich Norfolk NR6 5NA

EEAST Hellesdon location map

Patient Advice and Liaison Service (PALS)

You can contact the Patient Experience team:

By phone

0800 028 3382 (freephone) or 01234 243320

Phone lines are open between 10am and 4pm Monday to Friday.

Email: [email protected]

By post

East of England Ambulance Service NHS Trust (EEAST)

Patient Experience Team

Hammond Road

Bedford

MK41 0RG

EEAST staff

Send us feedback online

Use our online form to send your feedback.

Give us feedback

EEAST admin staff

Complete a patient survey

We are keen to receive your feedback about the quality of service you received from us.

Patient surveys