Refund policy

Pursuant to art. 5 of Legislative Decree no. 185 of 22 May 1999, if the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to any professional activity carried out, or makes the purchase by omitting a VAT number reference in the order form), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, within 14 working days starting from the day of receipt of the goods.

The right of withdrawal is exercised by sending, within the aforementioned term, a written communication to the geographical address of the supplier's headquarters, by registered letter with acknowledgment of receipt. The communication can also be sent, always within the same deadline, by PEC or fax.
The consumer is required to attach to the communication all the references of the order (order date, order number, precise references that identify the interested party, company or private individual.

The goods you wish to return must be intact and in the original packaging, and without having suffered any damage.

The consumer will also have to integrate the communication with his/her complete bank details to obtain the refund of the sums paid (current account number, ABI and CAB, CIN code; for foreign countries, the BIC and IBAN codes), which will be carried out in the shortest time possible and in any case within thirty days from the date on which the supplier became aware of the exercise of the right of withdrawal by the consumer.
As the only burden to exercise the right of withdrawal, the consumer will have to bear the direct costs of returning the goods. In the case of payment made by credit card, the sums will be returned net of bank commission expenses (2.5%).

In the event of a dispute, reference will be made to the competent court