Customer Review
- Reviewed in the United States on October 2, 2024Asurion has been a bit of a mixed bag for me. I've had multiple policies with them over the years, and it's definitely reassuring to know that I can get my devices repaired without extra cost. This has been especially helpful with my laptop, which has unfortunately needed a few repairs. Their claims process has become much more streamlined, and it's now easier to get a device sent back to them. They pay for shipping (mine was 1 or 2-day air with UPS) and even provide a padded box if needed. Plus, their customer service is accessible by phone or live chat.
However, my most recent experience wasn't perfect. While the main issues were fixed, the laptop came back with a faulty touchscreen. It worked intermittently at first, but then failed completely within a week. On the plus side, the unit was clean, and the other repairs were successful. To be fair, my laptop has some special technology (a stylus and screen with AES in addition to the regular touchscreen), so this repair was probably more complex than usual. I likely wouldn't have had as much difficulty with a more standard laptop.
Another downside is their policy terms. If a device can't be repaired, they don't reimburse the tax I originally paid or the remaining policy term. Instead, they refund the purchase price. While this helps, it can mean extra expense if the product was bought on sale or the price has gone up since then. In my case, this also meant I had to repay sales tax and other fees on the replacement, which added to the overall cost. Plus, I have to pay full price for a new policy.
Despite these issues, I'm fairly happy with Asurion. Their insurance is valuable in situations where the risk of needing repairs and the potential costs are high. I think it's worth it for my daily driver devices, even if the price is a bit steep.
Pros:
Peace of mind knowing repairs are covered
Helpful for devices that are prone to issues or expensive to repair
Multiple policies/plans available
Streamlined claims process
Fast shipping and packaging provided
Good customer service options
Cons:
Recent repair experience wasn't perfect (but likely due to the complexity of my device)
Policy terms regarding refunds could be improved
Price can be high
No reimbursement for sales tax or fees on replacements
Overall:
Asurion is a decent option for extended insurance, but be aware of the potential downsides, especially regarding their replacement policies and the potential for additional expenses.
