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Customer Review
Reviewed in the United States on April 25, 2024
Callers said my phone was disconnected. I check the app. Customer service tries to say it is not happening, but luckily I tried to call my own phone and got a busy signal or disconnected message although the phone was laying beside me, not being used, and was on high speed WiFi. Did I mention if you order through Amazon you get fifteen days only to return? Even if you just find out at thirty days your service isn’t working because callers are being told disconnected although you have a zero balance and are active in the boost unlimited system? Now I will have to pay for an iPhone that is locked to Boost which doesn’t work well at all where I am in Tennessee. Every customer service person I’ve talked to has different rules and my husbands phone (bought later directly from Boost) was supposed to have 30 days but you have to conquer 25 different CSRs and keep escalating and yelling at different employees to try to convince one that you are in fact within the return window on the phone that has been telling your callers is already disconnected. Meanwhile, I am an attorney. If I wasn’t, I would be paying $2000 in early termination fees immediately upon changing or cancelling either of these plans, billable immediately by Amazon pay or any card on file through either Amazon or Boost. I still don’t have a return label, they say it takes 48 hours, but I have recorded HOURS of customer service waiting and being lied to, being promised a label that I don’t know if it will even come, and just hoping to put this company in my rear view for $2500 all at once just because I was trying to get a “cheap iPhone.” Never again will I ever be so foolish to deal with such a place. The “switching between three networks” apparently is not seamless and your phone gives callers the impression you haven’t paid your bill. Did I mention buried (like the 15-day Amazon hatchet job) in text somewhere Boost can charge you roaming fees that are unlimited in amount in addition to the “$60 everything”? Heaps of consumer protection violations and unfair business practices, inconspicuous important text that is not disclosed or clear at all (even for a successful young attorney). Save yourself the headache, I will attempt to post a video of me about to stroke out arguing with a CSR about when UPS delivered my device—Amazon is exactly HALF as flexible. You can’t even get a human to argue with on this site. Truly disappointment on an entirely new level trying this deal. I’m just thankful I wasn’t foolish enough to believe I could “fix the disconnected vibes by turning roaming on” like the CSR suggested. I would carry a traćfone over this nonsense. Don’t say I didn’t warn you!!
