Consumerism
Walgreens, CVS Health, and Walmart have invested billions of dollars in providing primary care and health and wellness services. By the end of Q2 2024, it is apparent that the great experiment is crumbling.
Amazon’s primary care subsidiary One Medical will lose its long-standing contract with Google at year-end. Google’s roughly 180,000 employees who received discounted medical care under the contract, accounted for about 10% of One Medical’s revenue in 2020.
Humana’s CenterWell will be leasing space to open 23 senior-focused primary care clinics outside former Walmart health clinics just three months after Walmart announced it was closing its 51 Walmart Health centers in five states and exiting its telehealth business.
The recently released third installment of the 2024 National Consumer Survey Series from Jarrard Inc., a Chartis Company, explores what leads patients to choose providers, how patients want to access care and what they want in their relationship with providers.
Health care consumerism, increasing access to care, care coordination
Walmart’s announcement last week that it will close its 51 health centers in five states and exit virtual care services stunned many observers.
In a recent podcast, leaders from Deloitte Digital and CVS Health shared insights on how they are working together to quickly close the loop on customer feedback to better personalize care, respond faster to service recovery opportunities and build trust.
Walgreens Boots Alliance reported last week that it lost nearly $6 billion in its second quarter as the company struggles with the loss in value of its investment in VillageMD.
AHA Market Scan special report explores which companies aim to deliver transformational change in 2024.
Health care executives from hospitals and health systems, retail health providers and investors came together recently to share insights and outlooks at the 2024 J.P. Morgan Healthcare Conference. Several retail health companies offered insights into their latest moves and plans.