About AfterShip

Company Overview

Founded in 2012, AfterShip is a B2B SaaS platform serving the global eCommerce sector, dedicated to empowering eCommerce businesses worldwide with the best automation platform.

AfterShip offers a suite of SaaS products, including AfterShip Tracking (logistics tracking), Email (email marketing), Returns (returns management), Shipping (multi-carrier shipping), Protection (shipment insurance), Green (carbon footprint calculation), EDD (estimated delivery date prediction).

These products cover various stages of pre- and post-purchase activities, supporting over 17,000 businesses worldwide with intelligent SaaS solutions for rapid growth.

Highlights

• In 2021, AfterShip received $66M USD in Series B funding from Tiger Global, making it one of the few tech companies recognized by the global capital markets for rapid business growth.
• Currently, over 17,000 businesses (including global eCommerce platforms like eBay, Etsy, and Shopee and brands like Anker, Watsons, Fresh, Oneplus, and Gymshark) are using AfterShip's intelligent SaaS solutions.
• Since its inception, AfterShip has focused on the global market and has built an efficient and geeky international team. With 8 offices worldwide and over 450 team members from more than 20 cities across North America, Europe, and Asia, AfterShip has established a strong global presence.

Company Milestones

Year	Milestone
2012	AfterShip officially founded.
October 2012	The first logistics tracking product, AfterShip Tracking, launches for global eCommerce customers.
May 2014	AfterShip receives $1 million in Series A funding from IDG.
March 2017	Official launch of AfterShip Returns, a returns management product, expanding the post-purchase product suite.
October 2019	Official launch of AfterShip Marketing (later renamed AfterShip Email), expanding the pre-sales product suite.
April 2021	AfterShip receives $66 million in Series B funding from Tiger Global and Hillhouse.
July 2022	AfterShip establishes independent offices in 8 regions worldwide, with team size exceeding 400.
July 2022	AfterShip Returns receives Shopify Plus certification.
August 2022	AfterShip surpasses 4.4 billion package queries.
September 2022	AfterShip achieves SOC 2 Type I certification, providing reliable security and services to global customers.
September 2022	AfterShip integrates with over 1,000 logistics carriers.
February 2023	AfterShip achieves SOC 2 Type 2 certification.
March 2024	AfterShip launches order tracking functionality with Apple Wallet.

Funding

Round	Date	Investors	Amount
Series B	2021	Lead: Tiger Global Follow: Hillhouse	$66 million
Series A	2014	IDG	$1 million

AfterShip Products

AfterShip has developed a comprehensive SaaS product suite based on the consumer lifecycle. It includes 8 post-purchase products and 8 marketing products, covering the entire shopping journey of eCommerce brands, including logistics tracking, returns, email marketing, product recommendations, and more.

Post-purchase Products

Product Name	Description
AfterShip Tracking	Shipment tracking software. Proactive shipment tracking that delights your customers, reduces WISMO tickets, and optimizes your delivery performance.
AfterShip Returns	Returns management software. Returns automation that delivers a positive returns and exchange experience, optimizes return costs, and retains more revenue.
AfterShip EDD	Estimated delivery prediction software. AI-powered shipping time estimates that drive conversion, set customers’ expectations, and offer peace of mind.
AfterShip Protection	Shipping protection software. World-class shipping protection that captures lost revenue, drives customer satisfaction, and optimizes claims operations.
AfterShip Shipping	Multi-carrier shipping software. Shipping management platform that facilitates fulfillment, reduces costs, and simplifies shipment management for all your carriers.
AfterShip Green	Carbon footprint accounting software. Carbon emissions reports that provide accurate calculations, uncover contributing factors, and improve brand perception.
AfterShip Parser	Order email parser software. AI-powered email parser that offers smart data extraction, provides high accuracy and improves your customer experience.
AfterShip Warranty	Warranty automation that eliminates manual processes, enhances the customer experience, and improves product strategy with unlock insights.

Marketing Products

Product Name	Description
AfterShip Email	Email marketing software. eCommerce email automation tool that delivers targeted messages, converts more sales, and engages shoppers throughout their buying journey.
AfterShip SMS	SMS marketing software. eCommerce SMS automation tool that drives end-to-end shopper engagement, delivers thoughtful shopper experiences, and accelerates sales.
AfterShip Popups & Forms	Form and popup builder software. Easy-to-use marketing form and popup builder that grows your subscription list, engages customers across various touch points, and drives revenue.
AfterShip Reviews	Product reviews software. Product review tool that automates timely review collection, drives conversion, and streamlines review management.
AfterShip Personalization	eCommerce personalization software. AI-powered product recommendation tool that drives personalized shopping experiences, boosts AOV and conversion, and accelerates business growth.
AfterShip Feed	TikTok Shop management software. TikTok Shop product feed management tool that will auto sync product and inventory info, protect revenue, and make order fulfillment hassle-free.
AfterShip Page Builder	Landing page builder software. Intuitive web page builder that creates pages easily, optimizes browsing experience, and boosts conversions for online stores.
AfterShip Affiliates	Affiliate marketing software. Affiliate marketing tool that builds brand trust, turns customers into loyal advocates, and generates revenue at scale.

AfterShip Customers and Partners

AfterShip’s mission is to empower eCommerce businesses worldwide to succeed with the best automation platform.

We help merchants start their eCommerce business with zero barriers. Our series of SaaS products, from marketing to post-purchase, continuously assist customers in achieving revenue and growth through more automation, data-driven, and intelligent methods, helping their business succeed.

Customer Profiles

North America and Europe are the main markets. AfterShip also serves cross-border sellers in the Asia-Pacific region (including China), primarily focusing on online eCommerce. AfterShip has over 17,000 paying customers worldwide, including:

• Leading domestic and global internet enterprises like Wish, eBay, and Etsy;
• SMEs within the Shopify, Magento, and WooCommerce ecosystems;
• Top retail brands like Decathlon, Gymshark, Anker, and OnePlus.

Partners

After a decade of deep cultivation in the eCommerce SaaS industry, AfterShip has integrated with over 1,000 partners, further embracing the global eCommerce ecosystem. AfterShip has launched several partnership mechanisms:

• Technology Partners: Develop robust and native integrations with AfterShip to improve merchant value with seamless data transfer.
• Carrier & Logistics Partners: Transform fulfillment tracking and reverse logistics, and integrate logistical data directly into AfterShip.
• Agency & SI Partners: Help merchants grow their eCommerce business while simplifying tech stacks with comprehensive solutions.
• Affiliate Partners: Unlock world-class support and earn commission via referrals, all with flexible and cost-effective plans.

AfterShip Company Culture

Mission

Empower eCommerce businesses worldwide to succeed with the best automation platform.

Cultural Values

1. Customer Success: The success of our customers is at the core of what we do. We succeed when our customers succeed.
2. Geeky Spirit: We are curious and passionate about what we do. We thrive when we are continuously raising the bar for ourselves and our team.
3. Quick Delivery: We work in a highly competitive market and must deliver quality work as fast as possible to stay ahead.
4. Keep it Simple: We put all our energy into work and aim for continual progress. We adhere to a flat organizational structure, keeping our communications simple and straightforward.
5. Diversity and Inclusion: We value talent and drive above all else. We welcome and respect diversity in all its forms - race, language, culture, beliefs, gender, and identity.