Refund policy

TheCatalog.com distributes natural products with one aim in mind: Your complete satisfaction. If you are unhappy with your purchase through TheCatalog.com, return it to us within 30 days from the date of purchase for a complete refund or exchange.

All returns must be pre-authorized. Please visit our contact page or you can reach us though our live chat to start your exchange or return. Returns without a "Return Authorization Number" will not be issued a refund/exchange.

Unopened or opened products can be returned for a full refund of the purchase price, and all items must be in their original packaging. Products must be shipped back to us at the customer's expense.

DAMAGED MERCHANDISE: You must notify us immediately if any product is received either damaged or defective. We will immediately replace any damaged or defective merchandise and a "Return Label" will be enclosed for the defective item(s) to be returned back to us. If you wish to return any damaged or defective merchandise for a full refund, you must do so within 30 days.

Refunds will be issued only upon receipt of the returned products.

International shipping charges cannot be refunded. We are not responsible for items that have been refused, left at customs or mail post office. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds.

No returns will be authorized after 30 days from the date of receipt of merchandise.

After being granted a Returned Merchandise Authorization number, Mail returns to:

TheCatalog.com
Attn: RETURNS, RMA#_ _ _ _ _ _ _ _
4131 SW 47th Ave, Suite 1404
Davie, FL 33314 USA

To obtain a Returned Merchandise Authorization number, please contact us by submitting the form in the “Contact Us” section, or call us at:

Toll Free (U.S./Canada): 1-800-595-6593
Outside US dial: 305-861-0898